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Overall was not a bad experience. Staff were nice and accommodating. Rooms need updating as well as corridors. Location was fine; close enough to the airport. I would try another Extended Stay hotel again; maybe not this one, only because there are lots of other...More
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Response from 00esa, Manager at Extended Stay America - Miami - Airport - Miami SpringsResponded 24 October 2017
Thank you for your visit. Although you were impressed with our courteous associates, we are sorry that you were unhappy with the overall condition of our property and regret the inconvenience it caused. We will be sure to share your concerns with the future enhancement...More
Good location. Located a little bit in the middle of miami so you can reach your other miami destination in less than half an hour.
Check in was fast. Not much information was given about the hotel so we had to figure it out ourself....More
Thank Lucette L
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Miami SpringsResponded 19 October 2017
Lucette, thank you for taking the time to share you had an overall pleasant stay. We are happy to read you were benefitted with our location and that the service you received from one of the front desk staff was appreciable. Your compliments have been...More
My room was also very clean and comfortable. The staff was nice. I liked the free parking and internet. One has to remember its a grab-and-go breakfast (muffins, bread, hot coco, juice...). The only real complaint I have is that I could hear my next...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Miami SpringsResponded 11 October 2017
Jackie, thank you for taking the time to review your experience at Extended Stay America. We are glad to read that you liked our courteous associates and your clean & comfortable room. However, we are sorry if any inconvenience was caused to you while you...More
My self and my husband checked in on 11/3/2017 we had a reservation until the 6th and upon our arrival we booked another reservation from 10/6 10/11. they gave us a confirmation printout and on the night of 10/3 when the gentleman of the from...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Miami SpringsResponded 10 October 2017
I apologize for the disappointing stay you had with us. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the front desk team, and...More
Started to plan our vacation and we did not know where to go. But once we figured it out we knew that we'd stay at an extenedstay hotel. Our cousin stayed there and he loved it. We had a good stay, everyone nice and everything...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Miami SpringsResponded 28 September 2017
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the...More
They do offer free shuttle from airport to hotel. And they work with an outside shuttle service from hotel to port for $10 per person. That service is "Stadium Charter Bus". Louis in the owner. His telephone number is... More
They do offer free shuttle from airport to hotel. And they work with an outside shuttle service from hotel to port for $10 per person. That service is "Stadium Charter Bus". Louis in the owner. His telephone number is (786) 236-9908. I worked directly with Louis and found him to be right on time and reliable. From what I found, $10 per person was the least expensive option. Call Louis in advance to place your reservation with him and then again a day or two before you need him. If your ship is scheduled to deport at 4:00AM, he'll pick you up at the hotel at around 11:30AM