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Hilton Naples

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#12 of 59 Hotels in Naples
Certificate of Excellence
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hilton Naples
Hilton Naples
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1,544 Reviews from our TripAdvisor Community

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Showing 1,378: English reviews
Roswell, Georgia
Reviewed 15 June 2015

My husband and I stayed here for a few days while looking at area property. As we want to explore everything from Bonita Springs down to Marco Island, this spot was the perfect fit. They are currently remodeling the 4th (executive) floor, so they put us in a nice suite (Ambassador) on 3rd floor. the room was large and comfortable,...

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Helpful?
1Thank Lea C
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for the great review. I appreciate all of the details and I know our potential guests really enjoy getting a full picture of what staying here is like. Not everyone will get an upgrade to the suite but I hope everyone feels like they received upgraded service. The property offers great amenities like our complimentary bikes, beach chair...

Massachusetts
Reviewed 13 June 2015

My wife and I just completed a stay at the Hilton Naples. Checkin was a snap and we found our guest room decently equipped and clean. Staff were friendly and helpful throughout our 3 day stay. We did have a few disappointments that account for the only "average" rating. First was we learned at check in that the lounge was...

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Helpful?
1Thank Peppppy
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for all of the compliments our staff always appreciates a positive review. I am sorry that the internet was disappointing, it is one of the things we are updating during our renovations. At one time our service was more than adequate for our guests. Lately we find that people have multiple devices and in general have a higher...

Rapid River, Michigan, United States
Reviewed 10 June 2015

Everything but one person treated our group extremely well. Each of us were attended to beautifully. We had a minor annoyance with one individual in the bar. We were given information on our company stay from front desk staff....directions to area events...extra copies of bills..very helpful, very respectful, very courteous, and I recommend the front desk staff completely.....both for check-in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bradley N
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for your review. I am sorry to hear that your experience at the bar was not up to our standards. I am happy to see that the rest of your stay earned us some high marks. Your review has been forwarded to our restaurant manager. The hotel and the restaurant take pride in our customer service, if you...

BOCA RATON, United States
Reviewed 10 June 2015

Nice hotel, very clean, nice gym, location central to all activities and beach, one suggestion would be to provide more umbrella at pool for shade from sun, as it gets very hot during the day in the summer time.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lorrie G
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for the review. I will forward your suggestion about the umbrellas to our executive committee. There is often shade to be found near the palm trees, but during the mid-day sun we may need more. We look forward to seeing you again. All the Best, Trevor Borchelt Guest Relations Manager tborchelt@cooperhotels.com

Miami, United States
Reviewed 7 June 2015

Traveling with an active toddler and slower grandparents can be a challenge, but the HIlton Naples staff made us feel very welcome and at home. They are extremely friendly, courteous and helpful - my parents, son and I felt special and cared for. The location of the hotel is great- walking distance to shops and restaurants, very close to the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Stephanie M
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

On behalf of all of us here at the Hilton Naples- It was our pleasure. We enjoy making connections with our guests, it is the best part of working in Hospitality. I remember working with you during your stay. Your family was very nice with plenty of please and thank yous. I am very glad that you enjoyed your visit...

Coral Springs, Florida
Reviewed 6 June 2015

THe Hilton in Naples is close to anything you may want, the beach, restaurants, etc. The staff was always there to answer questions and supply what ever I needed. The room we had on the 4th floor was quiet and the bed in our room was very comfortable. The maid was there to help with extra towels and toiletries. The...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank ericdiana
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for writing. I am happy to hear that you enjoyed your stay. We can't wait to see you again, there are a lot of surprises in store. The beds were the first big change. We are probably most excited about our faster internet service. All the Best and Happy Travels, Trevor Borchelt, Guest Relations Manager tborchelt@cooperhotels.com

Dublin, Ireland
Reviewed 5 June 2015

This hotel is a few blocks from the beach. The hotel offer a shuttle to the beach but they do not have beds or umbrellas on the beach. The room was clean but could do with an update. The staff were extremely friendly and helpful. Pool area was nice with lovely landscaping and plenty of shaded areas.

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Helpful?
Thank Dublinlady28
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for the review. I am glad that you enjoyed your visit and I am sorry that the recycling program was disappointing. Much of our recycling goes on behind the scenes. The in room recycling program is done by our house keepers. When possible they separate out the items that can be recycled, like news papers and plastic bottles....

United States
Reviewed 5 June 2015

Excellent value for the discount provided by Hotels.com. Hotel and amenities were fantastic and the hotel is home to a Shula's Steakhouse, one of the top steakhouses in the country!!!! Hotel bedding was fantastic and I even copied the name of the mattress so I could look for one to purchase. Great night's sleep!!

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Douglas P
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for your review and all of the positive comments, we are happy to offer those new beds. There are even more new features rolling out soon. Consider joining our Hilton Honors Program, many of our guests enjoy earning points and getting those upgrades. We also pair with airlines to earn our guests even more rewards. Trevor Borchelt Guest...

Homestead, United States
Reviewed 5 June 2015

We needed a place to stopover between our vacation place and home. The Naples Hilton was an excellent choice for our family of 4, great location, nearby restaurants, and shops. We made our reservation online 30 minutes before check-in, and opted for the breakfast package which turned out to be the best value for us. Everything was ready at arrival,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Richard L
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for your review and all of the compliments. Maybe next year you could stay with us for your entire vacation. Thanks for staying with us and thanks again for all of the positive comments. Trevor Borchelt Guest Relations Manager tborchelt@cooperhotels.com

Miami, Florida
Reviewed 1 June 2015

We stayed last for a weekend getaway. We were upgraded to the Executive floor due to our Hilton HHonors status. Check-in was efficient and friendly. My wife was making comments about being hot and was offered water, which was a nice gesture. Our room was comfortable and as expected by my Hilton standards. However, the AC was not working......I called...

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Helpful?
1Thank Tom A
Trevor B, Guest Relations Manager at Hilton Naples, responded to this review

Thank you for your review. I am glad to hear that you enjoyed your stay and happy to hear that your encounters were mostly friendly and efficient. The rooms have independent AC units, if they are not set properly the room will heat up given that we are approaching summer in Florida. In most cases the engineer just needs to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Centrally located Naples hotel, close to beautiful beaches, shopping, all major attractions, entertainment destinations,and restaurants. ... more   less 

Additional Information about Hilton Naples

Address: 5111 Tamiami Trl N, Naples, FL 34103-2804
Region: United States > Florida > Southwest Gulf Coast > Naples > Park Shore
Price Range: $179 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Naples 4*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hilton Naples Hotel Naples
Hilton Hotel Naples
Naples Hilton Hotel
Hilton Naples Florida
Hotel Style:
#8 Business Hotel in Naples
#8 Luxury Hotel in Naples
#12 Family Hotel in Naples
#16 Romantic Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Naples staff and other travellers.
20 questions
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Questions? Get answers from Hilton Naples staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the front and back have better views.”
 of 5 bubbles 18554travel, 18 Feb 2017 | Read review
“Top floor away from elevators for quiet”
 of 5 bubbles brian790, 1 Feb 2017 | Read review
“loved proximity to the beach with the shuttle service. hotel is on 41 which is the main road in naples, close to everything.”
 of 5 bubbles findingthetruth, 27 Jan 2017 | Read review
“Pool view if available!”
 of 5 bubbles emmonsa, 20 Jan 2017 | Read review
“go for the executive levels!”
 of 5 bubbles yaninas200, 11 Jan 2017 | Read review
5 of 5