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BEST WESTERN On The Bay Inn & Marina

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BEST WESTERN On The Bay Inn & Marina
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1,625 Reviews from our TripAdvisor Community

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Showing 816: English reviews
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Houston, Texas
Reviewed 3 days ago NEW

They charged me $180 per night and when I checking they said parking fee is $10. So total I paid $190 per night. Room Doesn't look good. This is probably a 1 star hotel. Bathroom sink leaks and doesn't drain fast enough. Room stinks. Very small room. It has a connecting room I think and I can literally listen the...

Review collected in partnership with Best Western
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Helpful?
Thank anonymous9992017
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Oh no!!! I'm so sorry to hear you were unsatisfied with your stay. We take it very seriously when our clients expectations don't meet their experience, would you be willing to speak with our GM? We are constantly working on improving and appreciate our customers perspective.

HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The staff at this hotel was outstanding! It seems that the hotel has recently come under new ownership. They are under construction/repair in the main area of the hotel encompassing the reception area and the common area where (according to the staff) there will be a new business and conference/meeting room. Our (2 queen beds) room was very spacious! The...

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Helpful?
Thank Tamara E
About Hotel's Favourite Review
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Thank you for taking the time to rate and review our hotel Tamara, we greatly appreciate the effort you've taken to help spread the good word of our establishment! We look forward to seeing you again in the the future!

Buenos Aires, Argentina
Reviewed 3 days ago NEW

have chosen the hotel since it was well located and a best western. the hotel is old, it's under a lobby huge reconstruction so no lobby. room was ok, but it smelled "old", has a balcony with view to the beach. the personnel was very friendly and helped us with our request / packages,

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Helpful?
Thank Agilito
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Agilito, thank you for taking the time to rate and review our hotel and for your patience in dealing with our renovations. We are constantly looking to create a better experience for all who come to visit the Miami Beach area!!!

Reviewed 3 days ago NEWvia mobile

When we arrived - we saw a major construction going on at the reception - therefore the reception was moved to a small room behind. People with suit cases were lining up and everything was more or less blocked. The staff tried to manage the situation ... Also on the parking area there have been major construction work - a...

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Helpful?
Thank Karla B
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Thanks for taking the time to rate and review our hotel Karia and for your patience in dealing with our renovations so that we are able to create a better experience for all!!!

Mechanicsville, Maryland
Reviewed 1 week ago NEWvia mobile

My friends and I booked a last minute stay with the Best Western. The quality of the room was pleasing; it was clean and comfortable. The staff was very friendly as well. The only complaint we have is that we found some of our items were missing from the room after maid service came in to clean up one day....

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Helpful?
Thank Carley_Appleby
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Oh no Carley!!!! I'm pleased you enjoyed your stay with us but I'm extremely concerned that you had some of your personal items missing upon leaving!!! Would you be willing to speak with our GM or could we reach out to you to discuss this very urgent matter about theft? Please let me know the best option for you so...

Harrison, ID
Reviewed 1 week ago

Stayed at this Best Western for 7 nights before Caribbean cruise and enjoyed the location, scenic view, swimming pool, next door restaurant, comfort and cleanliness of the motel room. The reason I gave it a four star rating is the bed pillows are very stiff and they do not have a continental breakfast like other Best Western Motels.

Review collected in partnership with Best Western
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Helpful?
Thank Sherlmp32
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Thank you so much for taking the time to rate and review our hotel. It means the world to us that you would make the effort!!

Calabash, North Carolina
Reviewed 1 week ago

Bathroom tiny, sink intrudes on toilet and bath tub. No complimentary breakfast, restaurant on property claims to be independent of BW but they cook your order in BW kitchen, and walk through parking lot around to the back by restaurant. Any customer would think the food was cooked in the restaurant...but no I watched from my room terrace waiters passing...

Review collected in partnership with Best Western
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Helpful?
Thank Rory F
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Thanks for taking the time to rate and review our hotel, we greatly appreciate it Rory. Would you be willing to speak with our manager to help rectify the situation?

Kenosha, Wisconsin
Reviewed 2 weeks ago

We really enjoyed stay. Crystal and Claudia were wonderful hotel clerks. So helpful and made our stay completely enjoyable. Crystal helped upgrade our room to a beautiful 3rd floor balcony with kitchen. The housekeeping staff was awesome. Denise was great. So were Angela, Tosha and Angela. A beautiful location and truly wonderful experience. We will b back next year.

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Helpful?
Thank amartin48
Armandoh480, Guest Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Dear amartin48, Thank you so much for your FIVE STAR feedback regarding your stay at the Best Western on the Bay Inn and Marina! I am pleased to hear that you enjoyed your stay and that the front desk staff Kristal and Claudia were able to provide excellent customer service as well as our housekeeping staff Denise, Angela and Tosha....

Lejre, Denmark
Reviewed 2 weeks ago via mobile

We spend two days here before our Cruise. Rooms were Nice and clean, view amazing and stuff VERY Nice and helpfull. Recommend Your Own car or uber Account, cause taxi were hard to get in the area and you Are far from everything. Breakfast buffet for 16$ - good food and very good service.

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Helpful?
Thank Oemann
Armandoh480, Guest Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Dear Oemann, Thank you so much regarding for your feedback regarding your recent stay at the Best Western on the Bay Inn and Marina. I am pleased to hear that you found the room to be nice and clean and that our staff treated you wonderfully during your stay. I am also glad to hear that breakfast was also very...

Montreal, Canada
Reviewed 3 weeks ago

It's one of those hotels you don't want to stay again. During our one night stay, it's under renovation. The breakfast and parking not included. Parking was always a challenge to get a spot during evening, even it's paid. The location is not so convenient either.

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Helpful?
Thank David Z
jgrentner, Public Relations Manager at BEST WESTERN On The Bay Inn & Marina, responded to this review

Thanks for taking the time to rate and review us David, it's greatly appreciated. Please try us again once we've finished with our renovations, we promise a better experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Our quiet bay front location on an island between Miami and Miami Beach allows quick access to South Beach, downtown Miami, Miami International Airport and the port of Miami. Rest comfortably in our tranquil location on pillow top beds and enjoy flat screen televisions with either a 32-inch or a 42-inch screen. Microwave, refrigerator, and single serve coffee makers are also available in the room. With convenient on-site hotel parking, poolside views overlooking Biscayne Bay and our fitness center make us a perfect location to stay. Book our balcony rooms for extra space with exquisite bay or city views. Worried about paying extremely high parking prices near the beach? There is public transportation located directly in front of our hotel that will take you to South Beach at a low and reasonable cost. Best of all we have no resort fees! Come with your family or friends and enjoy an exciting evening at our Shuckers Bar & Grill Restaurant and make it an enjoyable stay at our BEST WESTERN On the Bay & Marina. We hope to see you soon! ... more   less 

Additional Information about BEST WESTERN On The Bay Inn & Marina

Address: 1819 79th Street Cswy, North Bay Village, FL 33141-4215
Region: United States > Florida > North Bay Village
Price Range: $150 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN On The Bay Inn & Marina 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Best Western Plus On The Bay Inn And Marina
Best Western Plus On The Bay Inn & Marina Hotel North Bay Village
Best Western North Bay Village
North Bay Village Best Western
BEST WESTERN On The Bay Inn & Marina North Bay Village, Florida
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN On The Bay Inn & Marina staff and other travellers.
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Questions? Get answers from BEST WESTERN On The Bay Inn & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony room was great”
 of 5 bubbles amartin48, 16 Mar 2017 | Read review
“We had room 121 which was close to the walkway to Shuckers Restaurant and also the pool was steps away.”
 of 5 bubbles 341tamarae, 15 Mar 2017 | Read review
“Choose room in the new building upon check in, if available”
 of 5 bubbles davidzhang7225, 6 Mar 2017 | Read review
“2nd or 3rd floors have the best views, be sure to get a balcony”
 of 5 bubbles jillwZ5871OZ, 17 Feb 2017 | Read review
“Higher the better, Bay side if available.”
 of 5 bubbles 297MarkT, 9 Feb 2017 | Read review
5 of 5