This really should not be labeled a "resort". The inside and outside of the buildings are more like a high end motel. The rooms are tiny, like a small motel room. Yes there are themes, decorations, and a few more amenities than a typical motel, but it's still not worth the cost. We stayed for 4 nights and our room was never cleaned the entire time. It was like pulling teeth to get fresh towels and our trash cans emptied which were overflowing after the 2nd night. They emptied the trash and brought new towels only once during the entire 4 night stay, but only after we called several times and complained the second and third time after they told us "Your room will be serviced, but we do not know when, sorry." I asked, "Does soon mean now, in an hour, in a few hours, or...?" She said "I don't know sir I am sorry." If Motel 6 can bring me new towels in 5-10 minutes after a request, why can't Disney (a 100-200 billion dollar company)? Also, I took my daughter to the arcade and some of the games charged her game card, but didn't start. There was no staff member on hand to assist so we lost money we spent on the game card with no idea how to recover it. In addition, bugs and frogs reside right outside the room doors at times, making rooms accessible for them at times. A huge moth flew into our room when we entered and we had to spend 10 minutes hunting it down and killing it so we wouldn't sleep with it. I would never stay here again due to the poor customer service and high cost. I'd say rent a car and stay at a local chain hotel like the Hampton Inn or Holiday Inn Express. You'll get a bigger room, much better overall service, and pay half the cost.…
We stayed one night at all star movies. It reminded me of a regular motel with Disney theming. Positives: the busses were great and timely. The front desk staff was wonderful and kind. The room was ready early so we could put our stuff down after arriving early to head to the park. The bathroom in the room was nice. The theming is great for littles. Negatives: the rooms are just okay. I know, it’s a value resort, but it’s Disney. The grounds seemed a little dirty and unkept. The cast members letting people into the restaurant were rude. Overall, it was just okay. I’d MUCH rather pay the same price and stay at Shades of Green. I do not think we will be back to this resort. I just don’t feel like it was up to my idea of what Disney standards/quality should be.
This is the first time my stepdaughter came to Disney, so I wanted to give her the full Disney experience and stay at one of their resorts. Little did I know the person that was going to leave Disney with a bad taste was me, with the startling findings of roach after roach in the all star movie resort. As a newcomer in the Disney resort I wanted to make this our family tradition, due to their shortcomings in the pest control area the room was crawling with roaches, made us uncomfortable on our final evening to find more. First and last trip to Disney all star movie resort. Lastly I contacted guest services to resolve the pest issue and housekeeping to dispose of trash, on our return there was a roach crawling on the wall, and garbages were still full.
Too expensive to stay in such a small room. My daughter was sick so we left a park early. Got her settled and heard a clicking sound and not a knock. Then the maid opens the door and walks in. NOT COOL. Called the front desk and they Said they do it every day and it is allowed for visual inspection. SUPER CREEPY. I do not feel safe, happy and wishing could leave. Stay off site. You can get busses to the parks from other hotels. This is not worth the price or the treatmenr.
Door bellman people were great. They moved our luggage for us which was awesome, even put our refrigerated items in the fridge for us too. The room was clean, the bed was comfortable, the a/c could not keep up too well though. Using a phone to unlock door did not work, had to go all the way to the front desk, wait in a long line to get a key.