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So much good I COULD say about this property, except for the parking and resort fees. The worst of it is that the Customer Service people have to be dishonest about the fees and say they are commonplace in this area. They are not. Do...More
2 Thank RALPH V
Response from Brandy B, Asst. GM at Sheraton Lake Buena Vista ResortResponded 6 February 2017
Dear Ralph V,
Thank you for your review. We have spoken via email. We appreciate your post.
Brandy Bennett- Asst. General Manager
Another fantastic stay at this hotel. Excellent staff at breakfast and at reception. Assistant General Manager took the time to interact with us - this was our sixth trip to the hotel over the last 10 years (by the way, we have requested and stayed...More
I stayed at the Sheraton two nights via "name your own price"Priceline. The Sheridan on the day I checked out charged an additional $54.36 for self parking, taxes, resort fee, occupancy tax, state and local tax AFTER Priceline had already charged me $19.90 for Hotel...More
1 Thank RS901
Response from Haley K, Manager at Sheraton Lake Buena Vista ResortResponded 3 February 2017
I am terribly sorry to hear that you were not happy with your recent stay with us. We would never intentionally try to deceive or take advantage any of our valued guests. Our resort and parking fees are listed on our website as...More
Had a lovely room over looking the pool. Kids loved the pool and the activities pool side with bingo, volleyball and basketball. Weather permitting there is a water slide and night time movies by the pool. Free shuttle to Disney Parks. Lots of places close...More
You can tell this was an older hotel but the rooms and lobby have been renovated. Very comfortable bed. The hallways reminded me of an institutional look. If I didn't know where I was I would have figured I was in a hospital or nursing...More
1 Thank lgflickster1
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded 1 February 2017
Thank you for your rating. We appreciate your feedback about The Sheraton Lake Buena Vista Resort. I am happy to see that you enjoyed the comfortable beds and our staff was friendly. We will take a look at our hallways and see if...More
The activates at the pool were coordinated by an entertainment liaison (as stated above, after 2PM). Some of the activities included, balloon toss, water slide race, basketball toss. The children around the pool seemed to... More
The activates at the pool were coordinated by an entertainment liaison (as stated above, after 2PM). Some of the activities included, balloon toss, water slide race, basketball toss. The children around the pool seemed to be happy. There was also a ping pong table and giant jenga. I believe a video game room (I am not 100% sure on that). When you are pool side tell Lulu hello from Massachusetts. She will keep the children busy, I believe she is the entertainment liaison on the weekend.