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Sheraton Lake Buena Vista Resort

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Traveller (502)
Room & Suite (203)
Pool & Beach (111)
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Overview
  • Excellent26%
  • Very good37%
  • Average21%
  • Poor9%
  • Terrible7%
Travellers talk about
“pool area”(179 reviews)
“spg points”(24 reviews)
“spg member”(20 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Rooms
Jun. 11Jun. 12
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,815)
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31 - 35 of 1,587 reviews
Reviewed April 12, 2018 via mobile

I will definitely be returning with my family, i was here on a business conference. As soon as i arrived on property the Valet people ( Travis,Jesse,David,Alexis,Orlando) are tje best i have ever seen, better than the ritz Carlton. Overall the entire resort from housekeeping...More

Thank nelsonjr24
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded April 18, 2018

Dear nelsonjr; Thank you for taking the time to write a review and the great 5 Owl rating. I am so glad to see how our valet team took care of you during your stay. We do have a great team and am so happy...More

Reviewed April 11, 2018

The staff were kind and well-trained! The hotel was clean and up to date. It was nice to relax and enjoy the amenities and be treated so well. No hassles. The staff was proactive. It was a very nice and calming experience. Thank you.

Review collected in partnership with this hotel
Thank lisamV4258SP
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded April 19, 2018

Dear lisa; Thank you for your fantastic review! Our staff takes great pride in what they do at the hotel. I am so happy to see that it made your trip relaxing. Come back and see us again soon! Cindy

Reviewed April 10, 2018

This is basically a large 6 story motel with one creaky hydraulic elevator per building. It's relatively close to Disney and not too many Starwood points which are the only two things that made it worthwhile. First day we were there we asked for housekeeping...More

1  Thank NYTA
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded April 11, 2018

Dear NYTA; Thank you for taking your time writing a survey. We do appreciate you staying with us. I do want to apologize for our housekeeping staff not responding to your request as quickly as they should. I have reviewed this with the staff, we...More

Reviewed April 7, 2018

First and foremost, I have a significant attachment to this hotel. I have been coming here for upwards of 20 years. The staff is always fantastic. Adriana at the front desk is one of the most positive individuals that you can ever meet and Lulu...More

Thank John G
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded April 9, 2018

Dear John; Let me first thank you for being such a loyal guest, 20 years and a lot of great memories. Also thank you for writing about our great staff. We will make sure to recognize Adriana and Lulu. We do appreciate you writing a...More

Reviewed April 3, 2018 via mobile

I traveled with my my husband and three daughters. The girls absolutely loved the pool area, very toddler friendly and good for the parents as well full bar and grill area at the pool. The room was clean and the beds were comfortable. No refrigerator...More

1  Thank 215metrag
Response from Cindy S, Manager at Sheraton Lake Buena Vista ResortResponded April 9, 2018

Dear Metrag: Thank you for the great review. Our team is so happy that you and your family enjoy your time at the Sheraton Lake Buena Vista Resort. I will pass on that you enjoyed your time at the pool, our pool captains love to...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Pool
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Pool
Heated pool
Outdoor pool
Details
Price range
US$111 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Orlando
#55 Luxury Hotel in Orlando
Room types
Suites, Family Rooms, Non-Smoking Rooms
Details
Price range
US$111 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Orlando
#55 Luxury Hotel in Orlando
Room types
Suites, Family Rooms, Non-Smoking Rooms
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Traveller (502)
Room & Suite (203)
Pool & Beach (111)
Dining (23)
Amenities (25)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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Nicole H
April 9, 2018|
AnswerShow all 4 answers
Response from John G | Reviewed this property |
The activates at the pool were coordinated by an entertainment liaison (as stated above, after 2PM). Some of the activities included, balloon toss, water slide race, basketball toss. The children around the pool seemed to... More
3
Votes
marbeecou
March 25, 2018|
AnswerShow all 6 answers
Response from Jason C | Reviewed this property |
Yes similar to Disney’s busses.
1
Vote
aprilanderson11
February 24, 2018|
AnswerShow all 3 answers
Response from James B | Reviewed this property |
Unsure, but like most hotels it’s availability and if the cleaners have finished.
1
Vote
Room Tips
"Please tell housekeepers to knock before attempting to enter rooms for cleaning"
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"Pool side rooms are slightly louder, but worth the view."
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"Pool view room"
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"Don't Stay Here."
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