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All reviewsfront deskfree breakfastreward pointsvisit universal studiosbusiness travelersthe wi fistayed here for one nightfitness roomentire staybed was comfortablenice stayup to datechecking outrooms were cleanhiemicrowaveihg
Here is the letter I wrote to customer service tonight. On top of the issue addressed in the letter, we called the front desk to ask for clothes hangers ( the room had none) they never brought any. We had to go to the front...More
2 Thank BlancaBunny
Response from Bal G, General Manager at Holiday Inn Express Hotel & Suites Orlando-Ocoee EastResponded 23 July 2014
Thank you for taking time to write a candid review of our Holiday Inn Express Orlando Ocoee East. We sincerely apologize for issues you encountered during your stay. Please know that our Maintenance department has been diligently working through some challenges to ensure...More
The staff was very helpful with sharing information about the area and taking care of my needs. Nice breakfast which had raisins and walnuts for the oatmeal. Safe and comfortable place to stay. Very clean.
Denise is a gem! She’s a wealth of information for anything you need to know and she will make sure your stay is great! Not just Denise, but Usha and the rest of the staff were all awesome!
Our room was clean when we arrived...More
I stayed there for one night due to some home repairs. The ac stopped working around midnight; the gentleman stated that the fan was working and wanted to move us but our son was not feeling well and we did not want to move so...More
Response from Bal G, Manager at Holiday Inn Express Hotel & Suites Orlando-Ocoee EastResponded 30 May 2014
Thank you for taking the time to write a candid review of your recent stay at our Holiday Inn Express Orlando Ocoee East. We're terribly disappointed to have fallen short on your expectations during your stay with us. Please know we take your...More
I used my points to book this place because there was no availability closer to Disney,its location is really poor for any of the parks, and is in a rundown area of Orlando,lots of the buildings on the main street are boarded up or closed...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Orlando-Ocoee EastResponded 5 May 2014
Thank you for taking the time to post a review of our property. We would like to apologize you were not satisfied with the location of our hotel and the service you received did not live up to your expectations. We also apologize...More