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Enter a world of wonder and enchantment at Walt Disney World Swan. Our hotel in Lake Buena Vista, Florida, is located near Epcot, Disney's Boardwalk, and Disney's Hollywood Studios. After a busy day, unwind at Mandara Spa, or enjoy on-site dining at Kimonos, Il Mulino New York Trattoria, or Garden Grove.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Walt Disney World Swan Hotel garners mixed reviews, with guests lauding its prime location close to Epcot and Hollywood Studios, as well as its vibrant and stylish atmosphere. However, some travelers voice their discontent over hidden fees and question the value for the cost.
While the hotel's cleanliness and service receive both praise and criticism, reports suggest inconsistency in these areas. The hotel's amenities, including the praised pool area and comfortable beds, are offset by maintenance concerns and uneven room experiences.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This is our 11th visit to Disneyworld and have always stayed on-site. Having stayed at Dolphin before we thought we would give The Swan a try.
We stayed for 7 nights. All in all there are many positives however enough negatives to make me think again about Swan/Dolphin.
Let’s start with the positives.
✅ it’s a fantastic location with Epcot and Hollywood Studios walkable along with boat options
✅ we had super help when checking in as we had just lost our toiletry bag on the travel over to the hotel and we was reassured and given a big bag of everything we needed.
✅ The pool area is very good. A very large main pool and several smaller quieter pools
✅ The chat function on the app usually worked well when you needed something from housekeeping, although it shouldn’t be needed as much as it was
✅ security resolve an issue with our ‘neighbour’ playing their TV all night, they sent up security who promptly resolved this as 4am.
Negatives
👎 housekeeping was all over the place, one day we received it about 6.30pm, the next day they came at 8am, when we asked them to come back a little later we came back at 1am to find the room hadn’t been serviced at all. We had no clean towels and had to make a request on the app the next day. Generally it felt they didn’t have enough housekeeping members of staff, additionally some days we would get water others we wouldn’t.
👎 noise. We wasn’t told there would be hotel construction when we booked the hotel, additionally we paid an extra $400 at check in to get a room with a balcony only to spend the first few days listening to hammering. Having said that noise distribution from this was minimal.
👎 at midnight one night there was a sudden loud noise outside the balcony which woke us up, it turned out it was a maintenance member of staff who was jet washing the hotel with a loud generator. It was genuinely bewildering. I was frustrated but having contacted the chat, they got security to check it out and it was stopped after about 20-25 mins. I just don’t understand how it would have happened.
👎 it’s lovely to get aircon when you enter the hotel but I don’t think I’ve ever been in a colder hotel.
👎 resort fee…. We knew about it but the price $50 a night is scandalous for the perks you get, coming from the uk where resort fees arent really a thing, we have however stayed at other Us hotel where the amenities have been good value such as redemption against cost of food/breakfast. A swan ride which we don’t want and WiFi isn’t good value.
Overall we thing we would give up the location for a more Disney feel hotel which doesn’t add on a big resort fee
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Be aware of the resort fee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Guest Services / Front Office at Walt Disney World Swan
Responded Sep 3, 2024
P18CIpauls, Thank you for taking the time to review your recent stay with us. It is regrettable that your stay was met with so many disappointments. This is certainly not the type of experience we want for our guests and we appreciate you taking the time to share your experience so that enhancements can be made. We hope you will reconsider visiting our resort again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location can't be beat. I loved that it was walking distance to Hollywood Studios, Epcot, Disney Boardwalk, and Fantasia Golf. If you didn't feel like walking you could take the boat to all the places except Fantasia Golf. There were plenty of restaurants between the Swan, Dolphin, and Boardwalk. The staff was friendly and helpful. The beds were very comfortable and the room was very clean. We also enjoyed the pool area. Plenty of chairs and shady spots. Just remember that you pay for parking and a resort fee when you price out the hotel.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This was our second time staying at the Swan, and we liked it even better than the first time. We stayed in a newly renovated alcove room, which was on a corner overlooking Crescent Lake, the Dolphin, the beach area, and the Swan courtyard. From our balcony we could watch the boats heading out towards Epcot or Hollywood Studios, and people heading out to the Boardwalk.
The room itself was spacious, with 2 TVs, lots of windows, and a large sitting area. The bathroom had a walk-in shower, with a second vanity just outside the bathroom door. Having 2 sinks was definitely handy in the morning. The hotel itself is beautiful and well kept up, with a handy little store called Java on the first floor that had coffee, drinks, alcohol, snacks, and food-to-go. There are even more casual food options over at the Dolphin, which seemed to have a busy bar scene in the lobby. The Swan is a lot quieter, which we liked.
In terms of location, getting to Epcot or Hollywood Studios is a breeze, with boats leaving every 20 minutes. There are shuttle buses to the other parks, but those can be time-consuming. One thing to keep in mind is that rooms at the Swan are currently being renovated and some roof work is being done. We did hear them power-washing the roof on the day we left starting at about 9 am, but overall noise was not an issue
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My adult daughter and I just spent one night before a Disney Wish Mother/Daughter cruise together and loved this property! It was so easy to walk over to the Boardwalk hotel the morning of the cruise and take the Disney shuttle bus to the ship. Maybe a 5 min walk? By taking the Disney transport we were able to get boarding group 3 and were one of the first ones allowed to board the ship! The Disney Swan had wonderful pools and hot tubs for after our flight to Orlando, and many options for food including the entire Boardwalk and Disney resorts restaurants as well. They offer unlimited bottled water included in your resort fee ( which was high at $50) but for location it was worth it to us. The rooms have just been completely redone and they were very nice! My husband and I are taking a quick long weekend together and we will be returning in just a few weeks!
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Swan is the smaller of the two hotels between the Swan and Dolphin resorts. My family of 3 stayed after a late arrival into the Orlando Airport. My room was ready before flight left my home airport. The Marriott app sent me my room number and gave me the option to either self park or valet. Currently self parking costs $34 and valet is $44, so for $10 more I chose valet. Note that if you arrive later in the evening, bell services and valet are operated by a single person. Since I had already checked in via the Marriott Bonvoy app, I was able to by pass the front desk and go straight to the room. I booked a standard room with 2 queen beds. The ‘heavenly” beds are very comfortable. The biggest drawback of the room and its layout was that the rooms were clearly designed for double beds and there is a small desk that doesn’t quite fit the room, so there isn’t a whole lot of extra space in the room. The bathroom/closet arrangement has a vanity and closet area outside the bathroom/tub. The bathroom is rather tiny with not much space outside the toilet and bathtub. The shower head is a rainforest head with a wand extension with decent water pressure. The entire bathroom setup was clean and serviceable. The resort amenities are nice. The shared pool is big and has an appealing setup. Beach towels are supplied and require your room key to be scanned upon pickup. The restaurants at the hotel provide a great selection and quality, however, their cost is on par or higher than other restaurants in the immediate vicinity of similar quality. In the end would I stay at this hotel again? While I do like the theming of the Walt Disney Resorts of similar classification, for the cost I I can definitely say yes.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip:Valet parking is only $10 more than self parking, can be worth it when arriving late at night and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLEAN!!!! Friendly, professional, excellent service!!! Was able to check in early, found the room comfortable, clean, cold water bottles in fridge, two water bottles bedside, quiet except for neighbors in adjoining room. Could hear them clearly through the door. Thankfully they quieted down quickly. Sink with a closet and then the bathroom has a sink, toilet and tub shower. Shampoo, conditioner, and body wash supplied in the shower in dispensers. Hand lotion at both sinks. One bathrobe for possible four people in room seemed a bit poor. Took the boat from hotel to Epcot. Remember it doesn’t go straight there, it stops at the boardwalk and one other stop before getting to Epcot which lets you off near France. Buses are available for Animal kingdom, Disney springs, and the magic kingdom. They all seem to run about every 20-30 minutes. Plenty of restaurants options between either the Swan or Dolphin hotels. A few pools to select from also. The grotto pool was our favorite. There was a DJ playing fun music from one of the bridges over the pool. Made for a great afternoon after spending the morning at one the parks before going onto another park in the evening. HIGHLY recommend!!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel with bad service. We stayed here for 3 days and in two days we did not have room cleaning or changing the towels (service for which we paid extra charge). Every day after arriving from the parks the room remains messy and NONE does anything about it. I don't indicate. Bad experience.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm deeply disappointed. I've been to this hotel many times before COVID and loved it. Now that we're back I'm really surprised at how much the services have changed. Yes, you still get early entry and late exit from the Disney parks but a lot has changed if you haven't been here in a few years. First, the bus services drop you off at the Disney Transportation and Ticket Center now so instead of being dropped off in front of the Magic Kingdom and walking in you have to take the Ferry or monorail to get into the Magic Kingdom (and back to the Ticket Center when going home). Second, I had a hell of a time trying to get someone to clean our room. When we checked in I was asked if I wanted my room cleaned each day and was happy that they offered this so I said "Yes!". However, after our first day only 1 of our 2 rooms was cleaned (why not both!?!). They completely skipped the second room and didn't replace the towels or clean the room. I had to call down to the front desk and none of the buttons on the room phone worked correctly. No matter which one I selected the call put us through to the "Disney Planning" services who could only transfer me to the front desk. It took a few minutes to transfer and the person who answered said they would "put in a request" for a cleaning but that's not a commitment for someone to clean our room. Third, the pillows in the room are insane hard. If you like a pillow that is 5 inches thick and doesn't give at all then this is your place. The beds are also not comfortable and our bed sunk in the middle. These all may seem like small issues (and they are) but they add up and create a really bad experience when you're paying nearly $400 a night for each room ($800 total). This hotel used to provide a "Disney experience" but it now only offers the name.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I guess if you choose to stay at a Walt Disney hotel, you may not care about things like horrible odors emanating from the bathroom, but I’m forced to be here for a convention and I do care. The odor hit me as soon as I walked in to the room. Smelled like a damp rag had been left in a closet for a year. I couldn’t identify the source without gagging. Called the manager, and if you’ve been to a Marriott, you know that takes at least four transfers to get a live person. Anjali promised prompt housekeeping, and then told me there were no rooms available for me to change (isn’t check out at 11 AM and check in at 3 PM? How could they still be cleaning for check-in at 5PM? So everyone checking in after me has to wait for a room?). Plan was to have housekeeping come and detoxify the bathroom, which had to be done no matter who stayed in this room and arrange for a room change later this evening. Fast forward 90 minutes-no housekeeping, no room update. I sat in a corner chair with nothing unpacked waiting and gagging. Another call to management with no results. I finally gave up, used all my Lysol wipes and my very expensive perfume to disinfect the bathroom as best I could. I have never cleaned another tub other than my own, let alone in a hotel. Unbelievable. If I didn’t have to stay here for this conference, I wouldn’t be here. I certainly don’t recommend anyone else stay here. And now I have to find a store to restock on wipes.
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Date of stay: November 2024Trip type: Travelled on business
Room Tip:Avoid— Or be sure to pack cleaning supplies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Guest Services / Front Office at Walt Disney World Swan
Responded Nov 11, 2024
Thank you for taking the time to share your feedback. What you described is certainly not up to our standards. Please email us directly at management@swandolphin.com with a copy of your review and reservation details so we can review further. Thank you for being our guest and we hope to welcome you back in the future.
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Cheap, hard, worn out mattress with coils poking me. The pillows were also so basic and cheap. No one was there to help us with bags when we arrived even though it was 3pm so that was a fun struggle unloading everything ourselves with a toddler in tow. The room didn’t have a tub, which I would have thought was standard at a hotel catering largely to families. We asked for two extra pillows since ours were paper thin and were told we could have only “one more”. Daily housekeeping would come during our toddler’s nap time so we asked if they could come earlier or later and they said no, so our room was never refreshed. Our son spilled granola and we asked if someone could at least come vacuum it and they said no, that it was too late (it was 5pm). Not enough staff at pool to assist with giving guests to weeks. Pool was also freezing cold. Just disappointing experience all around.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Executive Office, Guest Services / Front Office at Walt Disney World Swan
Responded Apr 2, 2024
G9706JFchristina, Thank you for your review. We apologize for your disappointing experience. Please be assured, your comments have been forwarded to our leadership team. We thank you for being our guest and hope you will reconsider visiting with us in the future.
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We just stayed at the swan less than a month ago. The alcove rooms are amazing with lots of space and a nice sitting area. I guess it depends on how much time you will be spending in your room.
There are more places to choose from in the Orlando area.
PRICE RANGE
C$425 - C$595 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
756
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
