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Doubletree By Hilton at the Entrance to Universal Orlando

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Doubletree By Hilton at the Entrance to Universal Orlando
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4,237 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree By Hilton at the Entrance to Universal Orlando
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Showing 3,571: English reviews
Dallas, Pennsylvania
Reviewed 26 November 2015

We stayed here for 3 nights, with our two teens while visiting Universal Studios. This was our second stay here. We visited Universal 5 years ago and stayed here that time as well. The hotel is very conveniently located, we mostly walked back and forth to Universal. They also had a free shuttle offered often throughout the day and night....

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1Thank Jenn M
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Jenn M, Thank you so much for making us your home away from home when you visit Orlando. I am so glad to hear that you enjoyed your stay with us. We are planning a renovation in summer of 2016 and are very excited to share it with all out guests. Thank you for taking the time to share...

Reviewed 25 November 2015 via mobile

My family chose this location due to signing up with Hilton Select. We have teenage children and have visited Disney World and Universal in the past. We chose to go to Universal Studios on this trip. This hotel is across the street from the gate to Universal Studios. The hotel is clean. It is somewhat dated but we had no...

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1Thank Wmaraionet
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Wmaraionet, I am so glad to hear what a great time you had staying with us during your thanksgiving trip. Thank you so much for sharing this review and please come back and see us again. Best regards, Louis

Panama City, Florida
Reviewed 23 November 2015

The good: Great location about 10-15 minute walk to the park. Had a Friday's located next door. They discounted our parking to $9.00 per day instead of $17.00. The pool and hot tub close at 11pm sharp. Very clean and large. Good facilities offered in that aspect. Free shuttle service to and from Universal. Riding the shuttle it took us...

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3Thank Megan_Knap_88
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Megan_Knap_88, Thank you so much for taking the time to share this review with us. I can certainly understand how frustrating your situation was. We take our guests concerns very seriously and ensure when we are notified of a noise issue, we respond immediately. Orlando was the host of the annual Florida Classic football game this weekend as it...

Richmond, Virginia
Reviewed 23 November 2015

I stayed in this hotel from November 8th thru the 14th, I booked the room through Sam's Club Travel and got a great deal on the room. The check in was fast and hassle free, I used Tripcase's early check-in feature and asked for a high floor facing Universal. And I got my room facing Universal on the 12th floor....

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Thank ShinGokuIAM
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear ShinGokuIAM, Thank you so much for choosing our hotel and for sharing this review. I am so glad to hear that you had an amazing time staying with us. I'm glad you enjoyed your room and view. The hotel does offer packages that include parking in the rate. please look at these when you return. We hope to see...

Reviewed 22 November 2015 via mobile

Conference space was great but a little worn, food was really good. The hotel room was very worn...stains on carpet and couch, tears in lamp shade, curtains and bed skirt. Hotel staff was very friendly and accommodating. Across the street from Universal. I hope Hilton Doubletree will invest money into redoing the rooms...with how great the staff is the hotel...

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Thank Melissa C
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Melissa C, Thank you so much for your feedback. We are in the planning stages for a large renovation scheduled for 2016. We are very excited for our new rooms and public space. We hope that you will come back and experience it with us. Thank you so much for staying with us and we hope to see you...

Tallahassee, United States
Reviewed 22 November 2015

Hotel is convenient to Universal, but it is worn out and in serious need of refurbishing. The shower control for the shower did not work and the sofa in the room looked so dirty that we would not sit on it. I'm not one to complain, but would not stay there again, even if it is convenient.

Review collected in partnership with DoubleTree by Hilton
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Thank Robert M
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Robert M, I would like to sincerely apologize for the issues you experienced with you couch and shower. There is no reason for this to have happened. We are excited to say that our hotel is planning a renovation for summer of 2016 to bring you a beautiful brand new product. We hope to have you back with us...

Southampton, United Kingdom
Reviewed 20 November 2015

I have just got back from a stay here with my new husband, we had a great time! I do agree with some of the reviews about the hotel being very dated but for a 3 star hotel we didn't mind,the beds were comfy, rooms were cleaned everyday and the shower was hot and plus we wasn't in the rooms...

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1Thank Beth P
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Beth P, Thank you so much for taking the time to share this review with us. I am so glad that you enjoyed every minute of your stay with us. We hope that you will come back to see our renovated property which will be starting in summer of 2016. Thank you again for your comments and we hope...

Bedford, United Kingdom
Reviewed 18 November 2015 via mobile

We stayed here last year in November and are here exactly a year later but only due to the location to Universal Studios. This hotel is standard. Nothing great about it. It serves a purpose for location only. It really needs an update in the rooms. The decor is dated, marks in the curtains which look like a blood stain...

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1Thank GemmaGarner
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear GemmaGarner, Thank you so much for staying withy us and for sharing these comments. I would like to sincerely apologize for the lack of service provided when you reported your issue to us about the Duvet. I have spoken to our housekeeping manager to ensure this does not occur again. We are very happy to announce that we will...

Hinckley
Reviewed 18 November 2015 via mobile

Hotel situated in a great location for Universal Studios. Walked daily to studios as easier than using free shuttle. Room large with 2 double beds. Does need some tlc though. Did not use resturant. Will i stay there again...yes

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Thank graham101007
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear graham101007, Thank you so much for your review. We thank you for choosing our hotel. I am so glad that you enjoyed your stay and we look forward to having you back again. best regards, Louis

Gainesville, United States
Reviewed 18 November 2015

The hotel itself was very nice and conveniently located in Orlando, however, I paid for a corner room and got something else. Also, did not receive my scheduled wake-up call and in-room clocks were not set to the right time so I got a late (and not very happy) start to my day. I hate to nitpick in these reviews...

Review collected in partnership with DoubleTree by Hilton
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1Thank Alex B
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Alex B, I would like to apologize for your disappointment with your stay. You are absolutely right that little things can add up and are frustrating. I'm so sorry we missed you wake up call and the clocks were wrong. I have spoken to housekeeping about this. I have also spoken to the desk about your room type. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Address: 5780 Major Boulevard, Orlando, FL 32819-7904
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $120 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree By Hilton at the Entrance to Universal Orlando 3.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree Orlando
Orlando Doubletree
Doubletree Universal
Doubletree By Hilton At The Entrance To Universal Orlando Florida
Hotel Style:
#136 Romantic Hotel in Orlando
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Here's what travellers have asked, with answers from Doubletree By Hilton at the Entrance to Universal Orlando staff and other travellers.
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Questions? Get answers from Doubletree By Hilton at the Entrance to Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on a higher floor in the north tower”
 of 5 bubbles NoleGal513, 22 Mar 2017 | Read review
“Don't get sticker shocked and know the self/valet parking policies and pricing up front!”
 of 5 bubbles daviddL7645CS, 20 Mar 2017 | Read review
“Hilton Honour rooms are quite spacious but request a room that is away from the noise of the elevator and the ice machines”
 of 5 bubbles VisualiseTheWorld, 13 Mar 2017 | Read review
“You can request a room with a view of Universal Orlando.”
 of 5 bubbles Cheryl44641, 8 Mar 2017 | Read review
“Perfect Location”
 of 5 bubbles julie1774, 26 Feb 2017 | Read review
5 of 5