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Loews Portofino Bay Hotel

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About

#20 of 50 resorts in Orlando
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Travellers' Choice
GreenLeaders Silver level
Relax in beautiful, timeless surroundings inspired by the seaside village of Portofino, Italy. Wonderfully appointed rooms and suites combine with delights of every flavor to create the perfect family escape. And there’s another treat—guests also enjoy exclusive theme park benefits by staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Romantic
Luxury
Languages Spoken
Spanish
Hotel links
Special Price:Save 20% on a 4-Night Stay
4.0
4.0 of 5 bubbles8,506 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Loews Portofino Bay Hotel offers a slice of Italian charm with its elegant atmosphere and live entertainment, often highlighted by visitors. While the spacious rooms and hotel amenities, including multiple pools and convenient transportation to theme parks, are well-received, some guests feel the rooms and certain amenities could benefit from refurbishment. Despite its prime location, noise disturbances have been a concern. Service at the hotel is commended for its professionalism and the added value of express passes, yet the value proposition of the hotel's pricing is occasionally questioned by travelers.
Location
Convenient
Atmosphere
Enchanting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Relaxing
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Amanda N wrote a review Apr 10
1 contribution2 helpful votes
When we booked our trip with Universal we were told there was minor construction going on. Well the lie detector determined “That was a LIE” more like major exterior construction. Our water view was completely blocked by plastic tarps, by the end of our stay all of the entrances to the pool and fitness center were blocked off besides one which was stair access only. Which in my opinion is horrific…what if a handicapped guest wanted to go to the pool? Wheelchairs do not climb stairs!! Sparks from the construction workers saws were flying into the walkway. It was just all around a nightmare and not worth $800+ a night in a regular dbl queen room. We left and went to Sapphire Falls for $300 a night. It was 1000% better and such a nicer resort with lots more to do, but I must give credit to Sal’s deli downstairs in Portifino. It was amazing!!! Construction is planned to continue until December 2024 so BEWARE!!
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Your candid feedback is much appreciated. We strive to provide a spectacular experience to all of our guests, and though in some cases we did during your recent visit, in others we clearly did not. Your comments will certainly be shared with the team. I do apologize for the inconveniences encountered. We would love the opportunity to welcome you back, to completely experience our intended level of service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SEL wrote a review Jun 2023
Knoxville, Tennessee17 contributions25 helpful votes
Hotel's Favourite
This was our first stay at Portofino and we will certainly be back! We have previously been staying at Universal’s Hard Rock Hotel. I will list our pros & cons because I love to read others pros & cons on TripAdvisor. Every person we encountered was a delight and beyond helpful. A special thank you to Jessica at the front desk, Storm at the valet, Gabby and Jamie at the beach pool who made our stay extra special. Pros: Fast passes: You are given complimentary fast passes for everyone in your room from the time you check in to the day you check out. They are essential to our vacations to the parks! Rarely do we wait longer than 20 minutes in the fast pass lines. Beach Pool: We loved it!! The pool chairs are very comfortable with thick padding. There is a fun pool slide. Multiple life guards. Attentive servers. We found the food prices at the beach pool very reasonable. Yes, sodas and bottled water are expensive (around $5) but that’s the norm with any of the hotels & in the parks. The hotel offers complimentary water at the pool. The large cheese pizza ($14) and a side of fries ($5) easily fed both of my kids. The vegetable flatbread ($18) is SO good and large enough for two people. There is a large kids menu for only $12 the child get an entree, side item & a large drink. My son enjoyed their mocktails ($9) and we enjoyed their variety of cocktails ($16). Another fabulous thing about the pool is that is stays open until 11pm. Everyone loved getting to enjoy the pool and hot tub after a long day in the parks. One night we skipped dinner at City Park and enjoyed dinner by the pool. The kitchen stays open until 10pm. They also show family movies each night at the pool. We saw How to Train Your Dragon. Breakfast: We ate at the breakfast buffet at Trattoria del Porto. I would recommend this as brunch because there is so much delicious food you can skip lunch! Breakfast is served until 11 during the week & until noon on the weekends. The cost was $30 for ages 10 & up, $16 for ages 9 & under. The price includes your drinks. They offered a large variety of fresh fruits, muffins, cereals, juices, made to order omelets, biscuits, scrambled eggs, bacon, sausages, vegetables, potatoes. I know that the $30 price may sound high to some but once you go to the parks & pay $18 for your mediocre chicken sandwich and $6 for a bottled water, that $30 buffet sounds wonderful. Room: We booked a garden room. Our room was very spacious for our family of 4. It also had a little terrace with a table & 2 chairs. The perfect spot to enjoy a cup of coffee in the morning. The beds were very comfortable. Mini fridge in the room but no microwave. Valet: The valets were quick to open the doors to our Uber and welcome us to Portofino. Our flight arrived early that morning so they held our luggage for us so that we could enjoy the parks until our room was ready. They also held our luggage after checkout so that we could enjoy another day in the parks. Every valet was so kind and friendly! There is an 18% gratuity added to all food & drink charges. I always bring a stack of 1’s & $5’s with me for extra tipping. If you want to save money on sodas and bottled water take the 10 minute walk to Walgreens. There is also a liquor store next to Walgreens. The hotel printed directions to Walgreens for me. Room service was very fast. We were told to expect an hour wait & they were there in less than 30 minutes. Food was wonderful. As with most hotels room service charges a $3 service fee & a 22% gratuity charge. The texting system! How I love it!! I would text inquiring about dinner reservations in City Walk and the concierge would quickly get everything booked for us. I advise to inquire that morning for dinner reservations because the restaurants at City Walk do book up. I would send a text for anything we needed like extra cups, towels, truvia and they would quickly have it delivered to our room. Such an easy and convenient service! Although some hotels are still not offering housekeeping. Our room was cleaned everyday without us having to ask. They did an excellent job! Cons: not much to say…so it will sound a bit petty 🤷🏼‍♀️ 😂 The hotel is very large. When we first got there I found it a bit confusing and a longer walk to the pool than I was expecting. The Hard Rock is much smaller. After a day I found my bearings. The hotel is a 15 minute walk to the theme parks. Hard Rock is a 10 minute walk. Shuttle boats are wonderful but they shut down if there is any rain or thunder, lightening within several miles. This can be frustrating when you are stuck walking back. I understand it’s for safety reasons but in my opinion, having grown up on the lakes at home, shutting down over light rain is excessive. Just my opinion. We absolutely LOVE Portofino and without a doubt it is their amazing staff that makes this property so special! We look forward to being back there very soon.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Save $ on sodas/bottled water by taking the 10 minute walk to Walgreens. Or better yet have your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
22 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded Jun 14, 2023
Thank you for your feedback on your recent stay. We will certainly share it with our team members, who work tirelessly to provide an exceptional experience to our valued guests. Our goal is to delight our guests with a taste of ‘la dolce vita’ – the sweet life, and we are so happy your stay embodied this idea. We hope to have an opportunity to welcome you back to Loews Portofino Bay Hotel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marybeth c wrote a review Apr 8
1 contribution5 helpful votes
Hands down, the worst lodging experience in 40 years of vacations. I write this on just the first night of a three night stay for our family group of eight. This hotel is under construction and our first floor room looks directly into a temporary fence covered with tarp and strewn with trash bags, construction debris, and what appears to be some type of cement mixer. When I complained, I was offered a $40 discount. Then we realized that our first floor exterior slider door was broken and would not lock. After a repairman finally appeared at 10 pm and drilled nonstop for 30 minutes, we received a text telling us that our door is “irreparable because of the fragile construction project.”. Seriously. Our first floor room is open to whomever and that was the explanation from Lowe’s. Oh, and we also had to call the front desk 5 times for the cot we reserved. That too showed up at 10 pm. God help us as this is only day 1.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
Room Tip: The bellhop Hunter was professional, sympathetic and overall wonderful. Other than him, the staff...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Your candid feedback is much appreciated. We strive to provide a spectacular experience to all of our guests, and though in some cases we did during your recent visit, in others we clearly did not. Your comments will certainly be shared with the team. I do apologize for the inconveniences encountered. We would love the opportunity to welcome you back, to completely experience our intended level of service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bef A wrote a review Apr 7
Fremont, California7 contributions5 helpful votes
First of all, this hotel has gorgeous grounds but it's also currently under massive renovations so it's a little hard to do a comprehensive review of its facilities. However, I felt strongly compelled to leave a review after just day 1 of 5 because of the horrendous experience I had trying to feed my kids after a long day at the pool. My review is harsh because this hotel bills itself as the Flagship hotel for Universal Orlando so I had big expectations coming in about the quality of their service. But after being forced to go look for dinner following a 70 minute wait for our order to appear at the only restaurant that's still open due to renovations (Mama Della's), I'm extremely underwhelmed and disappointed by the hotel's inability to deliver on the most basic guest need, food. To be fair, the waiter was apologetic and even said the manager wanted to speak to us (we left 5 minutes later and never saw the manager) but it's hard for me to remember the last time I waited over an hour after placing an order. We eventually went and grabbed cold sandwiches from the Deli next door because warm sandwiches had a 41m wait time. Needless to say, we are already planning to start making dinner arrangements off-premise for the rest of our visit and advise others to consider this limitation carefully before making their plans.
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Thank you for commenting. Please accept my sincere apologies regarding your unfortunate experience at our restaurants. This is not typical of the exemplary service we strive to provide our guests, and we will ensure your comments are directed to the appropriate departments. We hope you will come back to visit us, and trust you will be impressed with our commitment to a superior product.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karol wrote a review Apr 7
3 contributions3 helpful votes
Our weekend stay at Loews Portofino in FL was made even better by the fantastic service from the valet parking team. When my friend lost her credit card and driver's license, Edwin from Orlando, FL, and Jan from Puerto Rico jumped in to help. They not only searched for the lost items but also made sure our kids were comfortable and reassured us during the stressful situation. Even though it was late and we were tired, their positive attitude made a big difference. We're grateful to Edwin and Jan for their kindness and excellent service. They truly made our experience at Loews Portofino exceptional
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Thank you for your feedback about your recent stay! We are honored to be your hotel of choice for your annual trip to Universal Orlando Resort. Our highest priority is guest service, and it is always a joy to hear that you had such great experiences with our team members. We will be sure to let them know they made your stay a memorable one. Ciao for now, until your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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frostypoe wrote a review Apr 7
Richmond, Virginia6 contributions8 helpful votes
1. They are doing major renovations on the hotel which they didn't disclose when I was making the reservation. You will have film over your window if it faces the bay, and there's sounds of hammering from 9am-6pm. The whole eat on the terrace by the bay is ruined because of this. One of the pools and one of the restaurants are closed because of this. 2. Front desk staff are exceptional. When we expressed disappointment upon checkin that our room window was to be covered in plastic, the moved us to a villa room which I think is an upgrade? It is right by both the beach pool and villa pool. If you plan to go to the pool at lot, stay in a villa room. 3. Beach pool slide looks small in pics but is actually really fun and fast. Everyone in our party from young kids, teen, to adults liked it. The pool is clean and spacious. The lifeguards are on alert and taking their jobs seriously which is appreciated. 4. Poolside restaurant has good option of kid friendly food. But the service is very slow. 5. Movies playing on screen by the pool and music on speaker made for a fun environment. 6. Water taxis were fast and easy to use. 7. Beds very comfortable.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Major renovations currently. Avoid bay facing rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Thank you for your feedback on your recent stay. We will certainly share it with our team members, who work tirelessly to provide an exceptional experience to our valued guests. Our goal is to delight our guests with a taste of ‘la dolce vita’ – the sweet life, and we are so happy your stay embodied this idea. We hope to have an opportunity to welcome you back to Loews Portofino Bay Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Margo S wrote a review Apr 7
New Jersey1 contribution2 helpful votes
The hotel is to the point of laughably bad. Currently staying here with my fiancé and feel the need to write my only ever review. First night, we had to get moved due to a broken toilet. At 11:30pm. But the bellman did show up 30 min later despite the knowing of the urgent need. No acknowledgement from anyone at management of the inconvenience or delay. But the new room has a barely flushing toilet and terrible TV. If you like water, be ready to shell out $7 a bottle - which after the walking around mazes of scaffolding is scummy. Towels are scratchy. The beds only have one flat sheet (no fitted sheet) and a duvet cover that doesn’t close. Icky! The lifeguards were great. I enjoyed hearing them whistle and yell at grandparents (!!) playing in the pool with their families. But they did also manage to save the ducks from curious and quiet children. If you find traveling to Orlando stressful, as is often the case with theme park vacations, this hotel is not for you.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 3 days ago
Thank you for taking the time to write such a detailed response of your experience. Please accept my sincere apology for the lack of follow up that you received. We always want the opportunity to address and remedy guests’ issues during their stay, as it helps to ensure your enjoyment and our team’s commitment to service. I am sorry we fell short of this commitment to you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R J wrote a review Apr 6
1 contribution4 helpful votes
+1
I just checked out this morning and the “hotel” not resort in any way is not advertising how extreme the construction is. The interior and exterior are both deeply impacted by the construction in every way. When we booked we were told there was scheduled light painting during our stay which was no big deal at all. Upon arrival we were greeted to a massive remodel. The only window in our room was completely covered with plastic as were most windows in the hotel. The noise was loud and constant from 9am to 6pm. We chose this hotel based on the exterior appeal shown on the website and it was nonexistent during our stay. To say I was disappointed would be an understatement. We were not given a discounted rate due to the construction and would have gladly booked elsewhere to avoid this and actually relax at our hotel. I decided to visit the other two premier resorts at Universal and the Hardrock and Pacific Royal both made me regret booking at the Portifino construction site. The Portifino hotel should show honest pictures and videos of the current state to all guests that are booking. Not doing so is deceptive and dishonest. The signage is not updated to reflect the construction so following it will just get you lost and waste your time. On top of that my child was cut on sharp metal sticking out of a chair in the room as soon as we arrived and the chair was not removed. One of the only two drinking glasses in the room was cracked. The bathroom light flickered light there was a ghost and it was not fixed. Housekeeping insists on banging on the door before checkout time. I was relieved to check out which is sad considering this was a hotel we were previously excited about.
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Date of stay: April 2024
Value
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 6 days ago
Thank you for taking the time to share your feedback. I am sorry to hear that you had a negative experience and assure you that this is not typical here. Please accept my sincere apologies for the inconveniences encountered during your stay. Your satisfaction and enjoyment are important to us and we would love the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicole O wrote a review Apr 5
Shoreham, New York1 contribution2 helpful votes
+1
If you watch my video and see pictures below it just says it all . Don’t waste your money. It was the worst experience also the TVs glitched, the workers were miserable, and guests were just not happy either . They need to be EXTREMELY TRANSPARENT ABOUT THE WORK BEING DONE
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 6 days ago
Thank you for taking the time to share your experience. I am very sorry to hear about these issues that you encountered throughout your stay. I will follow up with the appropriate teams so that these issues can be resolved. We hope to have the opportunity to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3868715681 wrote a review Apr 4
London, United Kingdom21 contributions5 helpful votes
This place is a dump like for real early park access that nice.. the club level is bad like an old tired airport lounge the one with the dirty chairs and scary food. The place is extremely dated and looks like lack of up keep some nice common areas but that’s about tit
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Loews Portofino Bay Hotel, General Manager at Loews Portofino Bay Hotel
Responded 6 days ago
Thank you for your candid feedback. Please accept my sincere apologies for the inconvenience you encountered at the Portofino Club Lounge. It is always our goal to correct any problems while you are here, but we would value the opportunity to welcome you back again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$690 - C$1,187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
loews portofino bay resort, portofino orlando, portofino bay hotel orlando
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
750
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Loews Portofino Bay Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Loews Portofino Bay Hotel
Which popular attractions are close to Loews Portofino Bay Hotel?
Nearby attractions include KEF USA Summer Camps (0.4 km), Alchemy Lounge (0.5 km), and FL Gifts (0.3 km).
What are some of the property amenities at Loews Portofino Bay Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Loews Portofino Bay Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Loews Portofino Bay Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Loews Portofino Bay Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Loews Portofino Bay Hotel?
Conveniently located restaurants include Border Grill Fresh-Mex, Mama Della's Ristorante, and Sal's Market Deli.
Are there opportunities to exercise at Loews Portofino Bay Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Loews Portofino Bay Hotel have airport transportation?
Yes, Loews Portofino Bay Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Loews Portofino Bay Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Portofino Bay Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Portofino Bay Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.