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Loews Portofino Bay Hotel at Universal Orlando

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#78 of 334 Hotels in Orlando
Certificate of Excellence
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,293 Reviews from our TripAdvisor Community

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Showing 3,043: English reviews
Doylestown, Pennsylvania
Reviewed yesterday NEWvia mobile

Just returned from a three day stay w daughter and grandchildren ( ages 2, 5 and 9), tacked on the end of a Disney stay. We stayed in a deluxe club floor room. I thought it would be nice to have breakfast and snacks all day for the kids. Our room was fine, decent sized w two queen beds and...

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Helpful?
Thank Christine B
Darien, Connecticut
Reviewed yesterday NEWvia mobile

We're here to go to Universal so we chose a resort hotel with the benefits that come with it (Express, Universals version of Fastpass). As you'll guess by the name ( and hence the cheezy) it's a take on Portofino. It's huge. The room we had was a "villa" room. Two bed room with club access. It's comfy. Functional. Spacious....

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Thank 5headedmonster
Reviewed 2 days ago NEWvia mobile

We stayed here for 2 nights and the first night, the bathroom doork knob fell off. We had maintenance come out twice to fix it in order for the knob to work. Guest service was great; if we had an issue, they were quick to respond. I just feel that for the price, this hotel is just ok.

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Thank Antomattei-Levy
New York
Reviewed 2 days ago NEWvia mobile

We stayed over Christmas 2016 and had a wonderful time. The room was ample, restaurants very good, staff very helpful and friendly. Characters from Universal were in the lobby every day. The access to the parks was both easy and fun. We had the option of a full breakfast or Starbucks on the grounds. The only drawback was that the...

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Thank NCtoNY
New York City, New York
Reviewed 2 days ago NEWvia mobile

We just got back from a stay at the Portofino. We have two boys, 7 and 9. For the stay we splurged a bit and got the "minions kids suite". Here is our experiences: Room: a mixed bag. The boys LOVED their room. The "bombshell beds" were a huge hit and there were lots of nice touches - lamps matched...

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Thank Chris T
CT
Reviewed 2 days ago NEW

We stayed for 2 nights after attending a conference elsewhere in Orlando. This was our third visit to Portofino Bay and it was just as wonderful as our first two visits. The setting is picturesque, the atmosphere is calm and serene, the staff is attendant and helpful and the rooms are warm, spacious, clean and comfortable. It is so easy...

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Thank Zedgar
Olrando
Reviewed 3 days ago NEW

The Portofino Hotel is well maintained and the staff is exceptional. The Villa pool is a great place to relax before and after a day at the park. Texting the staff for anything you needed was very convenient and they were prompt in their response. Bice was beautiful, food amazing and loved how the piano player played Happy BIrthday to...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank kimberlygG6163XR
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. We are thrilled to read you enjoyed your stay, and will certainly share your comments regarding your positive experience Bice’s team. We look forward to welcoming you back soon. Until then, Ciao!

Paget Parish, Bermuda
Reviewed 3 days ago NEWvia mobile

Stayed for one night only. Front staff was amazing. Got an upgrade which was unexpected but great! Had a wonderful view. The pool has a nice slide which my son loved. Walking distance to parks or a quick boat ride was a great perk. Also getting the express pass was great as we skipped so many lines!

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Helpful?
Thank pinksailor
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your amazing comments! We are pleased to hear that you enjoyed the entire experience, from lounging by our pool, to taking advantage of the convenient distance to Universal parks. We hope when your travels bring you back to Orlando, we can welcome you back to Loews Portofino Bay Hotel!

Orlando, Florida
Reviewed 3 days ago NEW

We spent 5 fantastic and relaxing days at the Portofino Bay Hotel. Staff were fantastic (especially Graham on the front desk!) and the rooms and facilities are just great. A perfect place to base ourselves for some golf and sun. Our only concern, and why I only gave it 4 stars overall, is that there is a very strange lifeguard...

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Thank rjni2016
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We will be sure to share your comments with our team. We hope to welcome you back the next time your travels bring...

Hackettstown
Reviewed 4 days ago NEW

Recently stayed at this property for a business meeting. Check in was simple and swift - although my room was not available, they offered to text me when it was ready and held my bags. The hotel is modeled after a town in Italy and while it is overly 'artificial' everything is impeccably clean, comfortable and easy. I have to...

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1Thank jpb3302
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your amazing comments. We are happy to hear you enjoyed the beauty of our re-creation of the famed Mediterranean seaside resort village of Portofino, Italy. Our pools and dining options are an excellent way to relax after a long day in meetings or the parks. We hope that you have the opportunity to visit us again soon,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $380 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#16 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't get the room you want when you check in, ask and they may be able to accomodate you.”
 of 5 bubbles Zedgar, 17 Feb 2017 | Read review
“Go for a balcony room”
 of 5 bubbles Lifeboatwill, 12 Feb 2017 | Read review
“West Wing and Villa Wing rooms are closer to the better pools”
 of 5 bubbles Tanagan, 11 Feb 2017 | Read review
“Do not pay for the club lounge! Do not get the Photo Pass.”
 of 5 bubbles SctsOut, 6 Feb 2017 | Read review
“request a balcony room overlooking the bay”
 of 5 bubbles Anyacoro, 5 Feb 2017 | Read review
5 of 5