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Loews Portofino Bay Hotel at Universal Orlando

4,574 reviews
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Traveller (2068)
Room & Suite (557)
Pool & Beach (184)
Overview
  • Excellent61%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“water taxi”(485 reviews)
“express pass”(430 reviews)
“beach pool”(218 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Loews Portofino Bay Hotel at Universal Orlando
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Rooms
Mar. 14Mar. 15
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,574)Write a Review
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1 - 5 of 4,248 reviews
Reviewed yesterday

Hotel was very worn due to heavy use. Beds are old, soft and tilted from to much use; carpet is stainded and worn. Rooms are small for a family. Service was great and the club level is a must and well done.

Review collected in partnership with Loews Hotels and Resorts
Thank johnboyajian12
Hotel's Favourite
Reviewed 18 June 2017

From the time we entered the lobby we were greeted by smiling faces. Rose greeted us with a smile at the front desk and was so professional, kind and helpful. She made us feel welcome from her first hello. She is truly a gem. I...More

17  Thank Rob M
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded 18 June 2017

WOW, thank you so much for such amazing feedback. It is feedback such as yours that helps inspire the team to excellence. We will be sure to share your comments with them and we look forward to your return visit! We are thrilled to hear...More

Reviewed 2 days ago

Fantastic experience here. Feedback was universally positive pardon the pun. Citywalk is brilliant for social events (especially NBC). Staff are friendly and super helpful. Property is gorgeous with very good meeting space

Review collected in partnership with Loews Hotels and Resorts
Thank Edward H
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded yesterday

Thank you for sharing your experience with us. We are happy to hear that you found tranquility on our property during your business trip. Our team hopes to welcome you back soon!

Reviewed 3 days ago

Lobby has no less than three people poised to pounce on you to ask if they might assist you. I stayed for business convention with buffet breakfast and lunches. Waitstaff would offer to bring drinks or dessert to table if you did not have a...More

Thank Ray D
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded yesterday

Thank you for sharing your review. We are glad that you enjoyed our attentive staff and picturesque property. Whether visiting for business or leisure, our goal is to delight each and every guest who walks through our doors. We hope to have the opportunity to...More

Reviewed 3 days ago

We stayed in the 2 bedroom hospitality parlour suite. It was perfect for parents (king bed in one room) and 3 college age kids (two queen beds in one room with murphy bed in living room). Great kitchen area, large living area, and large dining...More

Thank Okcaggie
Response from LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal OrlandoResponded yesterday

We are pleased to hear that you enjoyed the comfort and space of our 2-bedroom hospitality suite. Our hotel has six suites with this bedding arrangement that can comfortably accommodate a family like yours. I am happy to hear that you took advantage of the...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$313 - US$620 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Orlando
#15 Top resorts Hotel in Orlando
#15 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$313 - US$620 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Orlando
#15 Top resorts Hotel in Orlando
#15 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2068)
Room & Suite (557)
Pool & Beach (184)
Dining (116)
Amenities (62)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
StevenRobertson
28 January 2018|
AnswerShow all 6 answers
Response from shirley M | Reviewed this property |
Our room was huge we had a kingsize bed. Think u can get 2 double beds don't know about a rollaway
1
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Dragonflytoo
27 January 2018|
AnswerShow all 2 answers
Response from Cynthanny | Reviewed this property |
The room I was in also had an empty mini fridge
1
Vote
Amblertraveler
24 January 2018|
AnswerShow all 5 answers
Response from Devora Z | Reviewed this property |
My children (ages: 2, 5, 8, and 11) loved Portofino Bay, especially the Beach Pool, which has a sandy beach area, a water slide and two hot tubs. The lifeguards there were excellent, so parents can relax a little more. The... More
1
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12345667
Room Tips
"West side closer to major pools"
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"Two Bedroom Hospitality Parlour Suite Perfect for Family of 5 (with 3 college kids)"
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"I would ask for a west wing room. We stayed on the East side and it was a walk to most of the resort..."
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"Try and get a room close to the elevator, we had a good 1/4 mile walk to our room (no joke) from the elevator."
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