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Loews Portofino Bay Hotel at Universal Orlando

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#79 of 333 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
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3,116 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 2,890: English reviews
New York, NY
Reviewed 30 June 2015

A beautiful, beautiful hotel - the perfect, peaceful place to end your crazy day at the parks. After rides and attractions, the Portofino offers a respite from it all -- its replica of the harborside village is stunning. While the hotel is, indeed, a labyrinth and a bit difficult to navigate, it allows space and privacy because everything is so...

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Helpful?
Thank NYCTravels032570
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again!

Little Egg Harbor, New Jersey
Reviewed 30 June 2015

My wife and I escape away to Florida once a year to take in the sunshine and break away from the everyday stresses of life. We stay at the Portofino Bay Hotel right in Universal for it's cleanliness, hospitable staff, amenities, and of the course, the location right on Universal grounds. Tucked away in the back corner of the 3...

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Helpful?
1Thank NJShoreGuy912
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We thank you for your feedback and comments. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. We look forward to having you back for another visit in the future!

Olrando
Reviewed 30 June 2015

Not fun to wait an hour to get into your room because the door mechanism is broken. Then they move you to a room that has soaking wet, smelly carpet. The food was marginal yet the prices were not. Overcrowded and it just looks run down.

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Helpful?
1Thank 625chandrap
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Customer service is our highest priority and we would like to speak to you regarding your stay. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience.

Jacksonville, Florida
Reviewed 30 June 2015

The hotel is located inside Universal Studios and you can take a walk to either Universal Studios or Islands of Adventure. The walk is rather enjoyable with lots of trees and great views of the man made lake. You can also take a boat ride that will leave midway between the parks. From the parks, you can also get a...

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Helpful?
1Thank FabianVidela
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write a review. We are certainly in the business of exceeding expectations and we are glad to have succeeded! Early Park Admission and unlimited Universal Express passes are some of the benefits of staying on-site and I am happy you took advantage of these perks. We hope as a Florida resident, you have...

Sydney, Australia
Reviewed 30 June 2015

Very nice property,pure luxury. Amazing athmosphere,feels and looks like you are in Italy.You can catch a boat to Universal and also have an early admittion which would be helpful because it was a huge line to Harry Potter ride. Room is very spacious, amazing views from the balcony-definatelly book room with "water view" if you can.Beds were super soft and...

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Helpful?
Thank Anya911
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments! We are delighted to know you had a wonderful stay. Your balcony experience definitely embodies “La Dolce Vita” to a T. We appreciate your feedback, and will certainly address with our team members the importance of proper follow up. We look forward to your return visit, and cannot wait to have the opportunity to be...

Bensalem
Reviewed 29 June 2015

My family and I vacationed at this hotel because we wanted to visit Discovery Cover, Sea World and universal Studios, This hotel was centrally located to all these parks and was more attractive to us than the other Universal hotels available. The hotel is built to look like Portofino Italy and they nailed it. The grounds are beautiful and looks...

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Helpful?
2Thank Joanne E
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you very much for taking the time to write such a detailed review of Loews Portofino Bay Hotel! We truly appreciate you sharing your experience and offering great tips to other travelers. We are thrilled to hear that you enjoyed your stay and we hope we assisted in making a lifetime of memories. When your travel plans bring you...

NY
Reviewed 29 June 2015

We stayed here for convenience to the parks and the express pass/early entry perks. The employees were all very nice. The room huge & spotless. We also did the Club part which includes cold breakfast, afternoon snacks etc. This worked well for our family. The parking was very expensive for a car we didn't use for 4 days. The kids...

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Helpful?
1Thank benmd
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your wonderful comments. I am happy you enjoyed our club level accommodations; it affirms the level of service we strive to provide to those who book this upgraded option. We hope you will choose us again when your travels bring you back to the Orlando area!

Florida
Reviewed 28 June 2015 via mobile

Beautiful hotel and grounds, ambiance is lovely. Booked a standard 2 queen with FL resident rate and the room did not disappoint. Very large room, spacious enough for kids to make a tent in the middle of the room and adults to still have walking space. Bathroom was also very large. Beds were comfortable. Our room was close to the...

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Helpful?
1Thank Christine J
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us. We are thrilled to hear you had a great time at Loews Portofino Bay Hotel. Our spacious accommodations are perfect for families, offering plenty of space for everyone. We look forward to your next visit!

Birmingham, United Kingdom
Reviewed 28 June 2015

Having spent 10 nights at the hotel I can not think of anything negative to say (apart from the valet parking being rather pricey when you factor in a tip as well). The reception staff were very friendly and more than happy to accommodate our every need. The room was very spacious and large and of course spotlessly clean. The...

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Helpful?
3Thank Jackie S
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your detailed response! We are so pleased to hear you and your spouse enjoyed the entire experience, from lounging by our pool, to taking advantage of complimentary water taxi to CityWalk and the Universal parks. Our team works tirelessly to ensure your experience is a great one, so thank you for your kind comments about them. We...

Philadelphia, Pennsylvania
Reviewed 27 June 2015

We had a meeting with over 200 attendees. The staff was courteous, the food was delicious, I really wanted for nothing other than a less expensive bottle of water. $9 is a bit much... But other than that, the rooms were quite comfortable, and the Fast Pass made the afternoon I had to spend in Universal much more fun!

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Thank andrea_straka
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are glad you enjoyed your time here during your conference! Our genuine and friendly team members are always looking to make you feel taken cared for and we are glad you could experience this. Whether for business or pleasure, we do hope you have the opportunity to visit us again soon, as it would be a pleasure to welcome...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $357 - $764 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Green Hotel in Orlando
#17 Spa Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
128 questions
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Collegeville, Pennsylvania
over a year ago
bishop auckland
Buffalo, New York
5 months ago
Bear, Delaware

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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West wing room”
 of 5 bubbles yusi50, 5 Dec 2016 | Read review
“Rooms overlooking the bay are best.”
 of 5 bubbles touchwoodjudith, 30 Nov 2016 | Read review
“The club room is the way to go here.”
 of 5 bubbles jkmahony, 23 Nov 2016 | Read review
“Family suite if you have kids is the way to go!”
 of 5 bubbles abk_atl, 22 Nov 2016 | Read review
“quiet clean nice view”
 of 5 bubbles antoinrttrholliday92, 22 Nov 2016 | Read review
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