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Loews Portofino Bay Hotel at Universal Orlando

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#80 of 333 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
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3,216 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 2,978: English reviews
Omaha, Nebraska
Reviewed 19 June 2015

Going back! Walking distance is a bit far after a long day so I would recommend the boat...Wonderful atmoshphere and rooms! Love having the fast passes and the early access to the Wizarding World of Harry Potter!!

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Helpful?
Thank Brauner20
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Great news! I’m so happy to hear you will be returning to enjoy our many on-site perks. We look forward to your next visit.

Greensboro, North Carolina
Reviewed 19 June 2015

This hotel is huge. It is within walking distance of the park and associated attractions, and there are five or so restaurants here. Staff was very helpful, and the room was clean and spacious. Pool area (large main one... there are three) was really nice, but everything closed around 9pm (Hard Rock Hotel had the latest pool hours). Nothing to...

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Thank t0eplitz
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are pleased you enjoyed your stay with us. The hotel was built to scale to the actual Portofino in Italy, which makes our Italian village spread out like the actual town. To ensure the comfort of all our guests, particularly those facing the Beach Pool, the hours are limited to reasonable hours. However, our...

Coral Springs, Florida
Reviewed 19 June 2015

As Florida residents we took advantage of the special rate offered at the Loews Resorts. Our 3 night stay was wonderful. We chose to self-park (which we felt was a bit pricey, however, at $20 per day) but were able to unload our car at the entrance where we were cheerfully greeted by the valet. Check-in was a breeze. Shayna...

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Thank Lisa D
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments about your stay. We are pleased to read you took full advantage of some of our amenities such as early park admission, and complimentary Universal Express Passes. As a Florida resident, we hope to welcome you back for many celebrations to come!

Chicago, Illinois
Reviewed 19 June 2015

Great adult relaxation hotel - very posh furnishings, very calm atmosphere. The food was spectacular. Thr staff extremely friendly. It is very close to Universal attractions, which is nice. Many stairs, so take into consideration if mobility impaired, though they do have elevators.

Review collected in partnership with Loews Hotels and Resorts
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Thank joemW7577BV
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village is always a hit with individuals looking to escape the hustle and bustle of the theme parks. We hope to welcome you back again!

Olrando
Reviewed 18 June 2015

Reserved the KIDS Despicable Me Suite football fields away from the "kids pool" in the Pet Friendly East Wing of hotel. I like pets, but not a carpeted hallway with odors unbearable to walk down hallway. Beautiful scenery, clean rooms and good food though. Just not what I expected for such a high price for the experience.

Review collected in partnership with Loews Hotels and Resorts
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2Thank 158carolynr
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the comments regarding your recent stay. Our Loews Loves Pets program is offered at all Loews Hotels locations. Each location designates 10% of their room inventory as pet rooms. All pet-friendly rooms receive a deep cleaning upon check-out. We will work to identify the area you have mentioned, inspect them and make changes as needed; we always...

Kansas City, Kansas
Reviewed 18 June 2015 via mobile

We stayed here for a week June 8-15, 2015. The location, the express passes, and the beauty of the facility is what you are paying the premium for. It is well worth it. The employees are very nice. The beds are comfortable. The soap and shampoo provided are great. Food choices are good but expensive-as you would imagine. However -...

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2Thank Anthonybdj
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us. I’m glad you enjoyed the beauty of our picturesque resort! Springing for a cabana is certainly the ultimate way to relax by the Beach Pool. It was disheartening to read we spoiled your surprise due to a lack of communication. I will be sure to bring it to the attention of...

Rochester, New York
Reviewed 17 June 2015

This property is said to be the best of the bunch at Universal. If that is the case, I would hate to see the others. This property screams cheesy from the moment you drive up; the whole place is just a concrete block, painted to look like 3-D stone and tile. The reception was unimpressive and VERY confusing. We had...

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5Thank Leapy78
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your experience. We would value the opportunity to speak with you regarding your stay. Please email us at portofinogeneralmanager@loewshotels.com so we may schedule a call at your earliest convenience. We look forward to hearing from you.

Prairieville, LA
Reviewed 17 June 2015

I am a research and plan type girl and admit I was concerned about staying here after reading some of the reviews. All I can say is that some people just can't be pleased. We had an extraordinary experience at PBH. We had 3 double queen, club level rooms shared between two families. Yes, the location to the club lounge...

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3Thank Bourquefam
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us! Our club level is a wonderful way to enjoy added benefits and refreshments during your stay. We are glad you enjoyed the Portofino Club and offerings across our resort. We look forward to your return visit.

Reviewed 17 June 2015 via mobile

From the moment my boyfriend and I arrived, we felt welcomed and ready to escape the real world. Briana at the front desk was sweet and the start of our stay. The day of our departure was a sad one as we did not want to leave. Definitely returning!

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Thank Adrenalinejunkie93
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. I’m happy to hear you enjoyed Old World charm and hospitality of our hotel. We look forward to welcoming you back to experience ‘la dolce vita’ – the sweet life.

Sacramento, California
Reviewed 17 June 2015 via mobile

Now that the kids are grown and college paid for, we could afford to stay at this resort hotel. Wonderful experience , nice property, but pricy. If it's in your budget it is worth it, but may be too pricy for an average family.

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1Thank Ron B
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your experience! We are thrilled to hear you and your spouse enjoyed your stay with us. We hope you have the opportunity to visit us again soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $352 - $743 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#18 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Bay view rooms offer a fantastic view”
  • Bay view
  • King Room
 of 5 bubbles dualdeck1, 10 Jan 2017 | Read review
“If you book a club service, try to get a room close to it. Our hotel room wasn't near club service and it was a long walk to get to it.”
 of 5 bubbles BeachGal3333, 8 Jan 2017 | Read review
“all rooms are good, club is handy for snacks and drinks, suites are lovley to”
 of 5 bubbles joanneh101, 6 Jan 2017 | Read review
“View here is generally irrlevant.”
 of 5 bubbles daviddecoursy, 3 Jan 2017 | Read review
“Rooms on the first floor are best to get access to the water shuttle the quickest”
 of 5 bubbles 177samuels, 3 Jan 2017 | Read review
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