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Loews Portofino Bay Hotel at Universal Orlando

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#75 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,389 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,129: English reviews
Austin, Texas
Reviewed 1 week ago

This is a quality hotel for the masses. I say 'for the masses' because it is a large property and they do pack it in. So there is nothing unique or personal about the rooms, the food, the hotel itself -- but all are above average. This is not a cozy / quiet experience -- but assuming you are here...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank atx_tori
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are glad you enjoyed your visit and location. We hope we have the opportunity to welcome you back soon.

Vass, United States
Reviewed 1 week ago

Let me begin by saying, the previous times I have visited Orlando, I have stayed on Disney property and visited Disney parks. This time, we booked at the Portofino Bay Resort at Universal and it was AWESOME! The resort was booked but there were not gobs and gobs (southern term for a LOT) of people everywhere!! The transportation over to...

Review collected in partnership with Loews Hotels and Resorts
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1Thank Janice D
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We will be sure to share your comments with them and we look forward to your return visit!

Port Washington, New York
Reviewed 1 week ago

This is definitely the BEST hotel to stay at in Universal! My husband and I went for our 25th anniversary. The bay view room was large and elegantly decorated and the view was outrageously beautiful. All three pools were great especially the beach pool where you were served food and drinks while you sunbathed. The property was maintained beautifully and...

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Helpful?
1Thank dawn L
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments. Our team members strive to provide great service to all of our guests, and its experiences like yours that confirm we are delivering on our promise. We will be sure to share your comments with them and we look forward to your return visit for many anniversaries to come!

Austin, Texas
Reviewed 1 week ago

We are a family of four with two children aged 11 and 13. The Portofino Bay was an excellent choice for us. This was our first visit to Universal Studios. The express pass was absolutely critical to allow us to ride all the attractions in 2 days. There is also a boat transport that is very convenient and leaves every...

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Helpful?
Thank Jason M
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us. We are so pleased to hear your entire family had a great time. Our acclaimed Minion suites are great for families, and we’re glad you enjoyed the fun theme. We hope to welcome you back room to experience a little more ‘La Dolce Vita’ – The Sweet Life!

Auburn, United States
Reviewed 1 week ago

This was our 4th time staying at the Portofino Hotel, we love it! The hotel provides a beautiful, relaxing atmosphere with great amenities. The boat ride the to park is convenient and serene. The pizza at Sal's is awesome (especially the prosciutto and caramelized onion pizza). One of the main reasons we stay at an on property hotel is the...

Review collected in partnership with Loews Hotels and Resorts
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Thank Anna P
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us! We are thrilled that you had such a great time and took advantage of our complimentary express passes. We have to agree that the pizza at Sal’s Market Deli is amazing! We hope that you have the opportunity to visit us again soon. We would be happy to welcome you back!

Olrando
Reviewed 1 week ago

Our stay at the Portofino Hotel exceeded our expectations. We had a great experience. We called the day before we arrived to ask for a room with a refrigerator. When we arrived we were upgraded to a Deluxe Queen room. We had such a good time that we upgraded our passes to an Annual Pass!

Review collected in partnership with Loews Hotels and Resorts
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Thank matthewmV3424HC
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW, thank you so much for such amazing feedback. We are thrilled to hear you enjoyed your stay. As new annual passholders, we look forward to welcoming you back again soon. Until then, Ciao!

Kansas City
Reviewed 1 week ago

The check in line at 4:30 pm was terrible. Waited 25 min to check in. They only had 4 people at the front desk during the prime checkin time. The slide was broken at the pool the movie at the pool was broken every night and no one cared. We had small children looking forward to this and did not...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
4Thank williamhP8141HO
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We are glad you enjoyed our club lounge offerings. It affirms the level of service we strive to provide to those who book this upgraded option. We will certainly pass your kind words on to our club concierge agents. We would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com...

Olrando
Reviewed 1 week ago

Make sure you specify any allergies. Be sure to request a room close to the water taxi and pool. We had to walk past 50 plus rooms after exiting the elevator to get to ours. We also had to walk to the far end of the hotel from the water taxi. After a couple of full days at Universal that...

Review collected in partnership with Loews Hotels and Resorts
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2Thank melissagI5361MI
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We would like to talk with you about your recent stay. Please contact us at: portofinocustomerservice@loewshotels.com so that we may schedule a call at your convenience.

Kent, England
Reviewed 1 week ago

This was our second stay at the Loews Portofino (this time for 15 nights) and again our stay was a success. We opted to pay for Club Level at the time of booking our holiday, we found it helped budget our spending before we left for Orlando. The breakfast was very good, there were a selection of pastries and breads...

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Helpful?
1Thank Nicola H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your wonderful comments. We are happy you enjoyed our club level accommodations; it affirms the level of service we strive to provide to those who book this upgraded option. We will certainly pass your kind words on to our tremendous staff. We look forward to welcoming you back again soon. Until then, ciao!

South Wales
Reviewed 1 week ago

This place oozes class and quality. The rooms are a combination of comfort & luxury and the whole resort creates the whole feeling of being in a nice Mediterranean fishing village. Superb food, service and customer service.

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Helpful?
Thank BlueboySouthWales
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your review. We are glad you enjoyed our attentive staff and picturesque property. Our team members strive to provide excellent service and we are pleased to hear we are delivering our promise. We hope you have an opportunity to visit the on-site hotels again, as it would be a pleasure to welcome you back.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $378 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#16 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#28 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“west wing is a little fancier than the east wing, but both are excellent. slept sooooooo great - mattresses and linens were perfect.”
 of 5 bubbles votemom, 27 Mar 2017 | Read review
“Ask for a room close to the club level lounge if you have access to it.”
 of 5 bubbles sdbeachlvr81, 23 Mar 2017 | Read review
“We were on the 5th floor east wing. While it was a bit of a walk the Bay View was well worth it.”
 of 5 bubbles dawnl520, 22 Mar 2017 | Read review
“wifi is limited to four devices per room, after that, you pay $14/day...”
 of 5 bubbles Patrick_Lana, 14 Mar 2017 | Read review
“We had a room on he 6th floor with balcony with an spectacular view to the building complex and Universal studios.”
 of 5 bubbles marianocarron, 14 Mar 2017 | Read review
5 of 5