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About

#125 of 365 hotels in Orlando
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Table tennis
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, Spanish
Hotel links
Special Price:Save 20% on a 4-Night Stay
4.5
4.5 of 5 bubbles12,188 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hard Rock Hotel Orlando, celebrated for its rock and roll atmosphere and prime location near theme parks, delights guests with music-infused surroundings and the perk of express passes. However, some travelers have voiced concerns over the rooms, citing them as noisy, outdated, and not always up to the mark in terms of cleanliness, which detracts from the hotel's value proposition considering the premium pricing. While the general cleanliness and service receive commendation, and the vibrant pool area is a hit, inconsistent quality across rooms and amenities has been noted.
Location
Convenient
Atmosphere
Lively
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Top-notch
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12,188Reviews703Q+A100Room tips
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Daniel G wrote a review Apr 11
Tacoma, Washington2 contributions3 helpful votes
We had a very nice 3-night stay at the Hard Rock. It was pricey but everything worked, the staff was very kind and helpful, and the location (for visiting Universal) was perfect. The beds and linens were very comfortable and housekeeping kept things really squared away. We had breakfast all 3 mornings at the Kitchen (their main on-site) restaurant and were taken such good care of by Marie, Jean, & Shana. I would love to come back some day.
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Date of stay: April 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 2 days ago
Thank you for taking the time to write such a rockin' review. The Universal Unlimited Express Passes and close proximity to the parks can't be beat. We look forward to welcoming you to the Hard Rock Hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel Cleaves wrote a review Jun 2023
Laindon, United Kingdom17 contributions37 helpful votes
Hotel's Favourite
Perfectly located, exceptional customer services, above and beyond cleaning team and game changing text for absolutely anything you need system. We stayed on the top floor where we received a constant supply of snacks, beverages and food throughout our stay. The text system to book meals, get anything sorted in your room and ask any questions was truly a game changer which I hope is implemented in other hotels. What could be better than walking into the theme parks each day and getting express passes for pretty much every ride !!!!!! This is our favourite hotel in the whole world. Our only request would be can you get Hagrids Motorbike onto express pass please !
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded Jun 17, 2023
Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay. Rock On!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Delraypete wrote a review Apr 11
Delray Beach, Florida65 contributions49 helpful votes
I hoped this place would be an improvement on the Portofino, but it wasn't. Valet and front desk was nice and they gave us our annual passes, which was amazing. But the room felt small and was worn and stained. Everything felt cheap. Bathroom was awkward and dated and cheap. Lobby doesn't offer much until the bar is open, which doesn't do much for tired families. Navigation through these premium Universal/Lowes hotels is so awkward and inconvenient. It's a task to figure out how to get around and you find yourself taking elevators and going through back hallways to get to the parks. Went the wrong way more than once walking by empty meeting rooms just to get to the main reason for being there. Saw other people doing the same thing. It's just so odd that someone intentionally designed it to be this way. Wouldn't return.
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Date of stay: January 2024
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 2 days ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Josh K wrote a review Apr 10
4 contributions1 helpful vote
Very average hotel room bit dirty compared to the Royal pacific. We had stains on the furniture and doors hanging off and the beautiful view of the extraction vents. If I was to stay in this area again I would definitely recommend visiting the Royal pacific instead.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Look to book royal pacific Hotel instead
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 3 days ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew C wrote a review Apr 7
1 contribution3 helpful votes
+1
Very disappointed with this hotel, not even close to a 5 star hotel, I’ve stayed in rooms that cost a quarter of what the Hard Rock Hotel Orlando does and were much cleaner and all around nicer. The maid staff all need to be fired and start from new. Attached are photos of how disgusting our room was, holes in walls, loose wall plugs, stains everywhere on the curtains, floors, walls were covered in stains and our pillows as well as comforters had stains including blood stains. The other comforter that wasn’t stained had several melted burn spots on it, I threw this comforter on the floor and told concierge we would like it replaced and why, several hours later come back into our room and the exact same comforter had been taken off the floor in the corner and put back on bed. It wasn’t until I brought the comforter down and showed them the holes that it was actually replaced and all we got in return was a sorry. For the cost you can stay at muuuch cleaner hotels. Honestly many of the rooms need to be completely demolished and built anew. STAY FAR AWAY! My entire family 11 people got sick staying here and several have sinus infections, very likely mold in all of the air vents, if they don’t take the time to clean the walls or bed than I seriously doubt any of the air systems have ever been touched.
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled with family
Room Tip: Spend your money elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 5 days ago
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more detail. We can be reached at hardrockcustomerservice@loewshotels.com. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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eev2006 wrote a review Apr 7
Fishers, Indiana37 contributions32 helpful votes
Fantastic stay at Hard Rock! The property is beautiful and clean with friendly and helpful staff. Once checked in, it is easy to get your park tickets at the hotel and be on your way into the parks. Loved the easy walking distance to everything and the very convenient water taxi service to City Walk. The deluxe queen room was spacious and worked well for a family of 4. Look forward to staying here again.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 6 days ago
Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cpthorpie76 wrote a review Apr 5
Bristol, United Kingdom1 contribution1 helpful vote
We booked this hotel as part of a multi trip to Universal and Disney. Before I talk about some of the downsides there are lots of upsides. First of all the location is amazing - 5 min walk or 2 min water taxi to Studios gate. The staff are also fantastic and very accommodating - we moved rooms twice at the start of our stay and they could not have done more for us including giving us a free breakfast voucher. The whole vibe of the hotel is also really cool and we loved all of the artwork and the music playing in the lobby, etc. Finally, the inclusion of the express pass is a lifesaver - not for Hagrids though!!! - we did save a lot of time and even walked on to some attractions where standby lines were advertised at 45 mins+ However, there are a few downsides that I would call out. The first is the standard of the rooms. For a premium property, and the cost, the rooms and in particular the bathrooms fall way short of standards. The shower in particular was more 3 star than 5 star standard. I know that the clue is in the title of the hotel, but this is a really loud hotel. The party vibe in the day is great but it goes on way too late - the pool music / movie night will keep you awake esp. if your room is located at the back. For the 4 nights that we stayed it looked like there were about 10 people by the pool after 10pm. This is the thing that frustrated me the most. If you’ve done theme parks then you know the routine - up early, get the benefit of early hours, blitz as much as you can. Back for nap / pool time in mid afternoon and then back in again in the evening. By the time you get back to your room you just want to crash. The problem with this hotel is that it is difficult to crash because they still think you want to party until 11/12pm. So overall the location outweighs the negatives but would only recommend if you don’t mind lots of noise and not much sleep!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 1 week ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dot F wrote a review Apr 1
Gran Canaria, Spain5 contributions6 helpful votes
We sadly made thd decision that we would no longer stay here. We have been staying at this hotel for two weeks annually for around eight year . It was top notch when we first came . Sadly the rooms have not been updated in that time ,and a lot of the hotel looks tired and no longer worth the price tag. The changes we have seen more recently like the addition of automatic gratuity at the beach bar have also affected the service level. I'm not sure if housekeeping has less emphasis or if the old fixtures are a bit harder to keep prisine but it's another area where we have noticed a decline . We didn't bother moaning we just moved on before it spoiled the great memories we have of when it was a great hotel .
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Date of stay: September 2023
Value
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Location
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 1 week ago
Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service, we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mitch K. wrote a review Mar 2024
Seekonk, Massachusetts94 contributions136 helpful votes
My son and I stayed here for two nights in mid-March. We had stayed at Portfino and Royal Pacific in the past and wanted to try Hard Rock. Without a doubt this is our top hotel of the three - the room was clean and modern, all of the employees we came into contact with were fantastic, and we enjoyed the pool and Beach Bar. You can take a boat to the parks or walk, and what's nice about this hotel is that it's no more than a 10-minute walk (which we did most times). We had such a nice time we were sad to leave so soon, but know we'll be back. On a personal note, I want to THANK the employees for their help in locating our missing Winnie the Pooh. When we arrived at our next destination (Disney hotel) we realized that my son's Winnie the Pooh bear had been left behind in the room. I texted the hotel (what a great way to communicate with them) and was told to contact security. After two calls in two days and no Pooh, I texted again and asked if someone could give our room a good check. Phyllis responded and said that she would ask housekeeping to check the laundry and later that afternoon she called me to say that Pooh was located at the laundry facility! When we got to the hotel to pick Pooh up, they provided him as well as six pictures of Pooh having "fun at the hotel." From eating an ice cream sundae to relaxing by the pool, I was amazed at the level of kindness and we couldn't thank them enough. I posted the pictures and story to the Disney World annual passholder group on Facebook and received over 2K likes and comments on the wonderful story. To Phyllis and those who helped locate Pooh, you totally, totally, made my son's day (and me!). Thank you. :)
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 2 weeks ago
We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cat (on the road) wrote a review Mar 2024
17 contributions5 helpful votes
Great views, and comfortable and clean rooms. Usually I suffer from allergies in hotel rooms but this was not the case at Hard Rock. The staff was very friendly and the store by the lobby was full of necessities. The main draw for my friends and I was how close it was to the parks-- walking distance from Universal Studios, it only takes about 5-10 minutes to walk there and the hotel room keys double as express passes, which helped enormously in getting in line for more popular attractions (like Velocicoaster). I will say in comparison to other hotels like Portofino Bay, there was not much to see or do at the hotel itself-- but being close to Citywalk was helpful in making up for that. Room service was also nice, we ordered the oreo cheesecake and a pot of hot chocolate and both were very nice for a late night treat.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with friends
Room Tip: Room service can be pricy, make use of Citywalk when able. Many locations require scanning room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel Orlando
Responded 3 weeks ago
Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$635 - C$1,065 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel orlando, hotel hard rock, hard rock resort, hard rock orlando, hard rock cafe hotel orlando, universal hard rock hotel
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
650
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hard Rock Hotel Orlando - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hard Rock Hotel Orlando
Which popular attractions are close to Hard Rock Hotel Orlando?
Nearby attractions include Hollywood Drive-in Golf (0.4 km), Universal Studios Florida (0.4 km), and Hard Rock Live (0.4 km).
What are some of the property amenities at Hard Rock Hotel Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hard Rock Hotel Orlando?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hard Rock Hotel Orlando?
Conveniently located restaurants include Bubba Gump Shrimp Co., Cinnabon, and Cold Stone Creamery.
Are there opportunities to exercise at Hard Rock Hotel Orlando?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hard Rock Hotel Orlando have airport transportation?
Yes, Hard Rock Hotel Orlando offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel Orlando offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.