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Hard Rock Hotel at Universal Orlando

Travellers' Choice award winner
#45 of 334 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,075 Reviews from our TripAdvisor Community

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Showing 7,270: English reviews
Minneapolis, Minnesota
Reviewed 11 August 2015

The front of the line access is worth the price of the hotel, as you can use it the day you arrive and the day you leave!!! a family of four would pay $50/pp per day for express passes, so paying $250 for a room is not a bad deal!!

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Thank Reddfrogg_12
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit such a rockin' review from your recent stay at the Hard Rock Hotel at Universal Orlando. Our guests receive complimentary Universal Unlimited Express Passes as well as Early Park Admission, a great added benefit and way to save time when visiting Islands of Adventure and Universal Studios. We hope to see you...

Ringgold, Georgia
Reviewed 10 August 2015

Unless you want to spend the extra money on an upgraded room, it's not worth the money. A basic "garden view" room lands you in the "basement" as an afterthought. All of the staff were extremely nice and helpful, but it didn't make up for the rest of the experience. The mattress was so hard on our backs, and the...

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1Thank Pjmommy76
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

Belize City, Belize
Reviewed 10 August 2015

We are a family of 5 and we recently returned from a 6-night stay at the Loews Universal Hard Rock Hotel in Orlando. We booked a Deluxe Room with 2 queen beds. We arrived in the evening and check-in went smoothly. The front desk clerk was very friendly as was the bellman. Our room had been recently refurbished so everything...

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3Thank BahamaBel
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hey BahamaBel, Thank you for taking the time to write such a wonderfully detailed five-star review from your recent stay at the Hard Rock Hotel at Universal Orlando. Our recently renovated rooms, featuring our signature Sleep Like a Rock Bedding, will have you stage ready for a busy day at Islands of Adventure and Universal Studios. The hotel’s close proximity,...

Orlando
Reviewed 10 August 2015

Tried staying at Universal Studios for the first time this past week and I have to be honest it was disappointing. You can stay at at all of the Premier Disney Hotels for less money and 10X the service. They never got to our room till the last night (night 5 of our trip!!!). It always seemed like they were...

Review collected in partnership with Hard Rock Hotels & Casinos
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2Thank byronr810
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

Uckfield, United Kingdom
Reviewed 9 August 2015 via mobile

We stayed here to make a change from the usual Disney Hotels that we normally stay at. It was amazing, the hotel is awesome in every way. Great location, great staff, friendly staff, to be honest we couldn't fault it in any way. We will definitely being going back in the future!

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2Thank sbmoss
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hey sbmoss, Thank you for your rockin’ five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our team of Rockstars creates authentic experiences that rock, and I’m delighted to hear that was the case during your stay. We hope to see you the next time you visit Orlando. Rock On!

Waxhaw, North Carolina
Reviewed 9 August 2015

Have stayed several times at the Hard Rock. Always a good spot for hanging out at the pool. Comfortable beds, excellent service (mostly). The pool bar serves great food, although the service can be spotty. We usually stay in a club room and take advantage of breakfast and afternoon snacks, beer and wines. A couple of nits on this trip...

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1Thank Jlat37
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hey Jlat37, Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our guests receive complimentary Unlimited Universal Express Passes and Early Park Admission, and when paired with the on-site transportation is a winning combination. The entertainment and activities at the pool is sure to provide fun for...

New Port Richey, Florida
Reviewed 9 August 2015

The location for this hotel is really great. However, the service and quality does not always match the location. Rooms need to be redone as there is substantial deterioration in the quality of the furniture and décor.

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Thank dw18606
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review your recent stay at the Hard Rock Hotel at Universal Orlando. I’m delighted to hear the hotel’s close proximity to Universal Studios and Islands of Adventure was a highlight of your stay. I apologize the service was less than expected. I will be reviewing all of your comments with our management team...

Woburn, Massachusetts
Reviewed 9 August 2015

Never a bad stay at Hard Rock Hotel! An easy walk to either Universal Studios or Islands of Adventure, but after a long day at either park the boat is a good option too. Service is excellent from check-in staff to pool staff to "Rock Royalty" staff! Rooms were refurbished from our last stay and the updates were great with...

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Helpful?
1Thank Joanne V
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Joanne V, Thank you for your rockin’ five-star review. I’m happy to hear you were treated like Rock Royalty during your stay at the Hard Rock Hotel at Universal Orlando. Our recently renovated rooms, featuring an all new lineup of rock ‘n’ roll inspired amenities, is sure to get you stage ready for a busy day at Universal Studios...

Reviewed 9 August 2015 via mobile

My family and I stayed in 2 adjoining rooms for 4 nights/5 days. We had excellent service, the staff was very accommodating, food was excellent, and rooms were super clean. We loved using the fast passes and hour early admission for both universal parks. Also, the parks are a quick walk from the hotel so it was very convenient! We...

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Thank momof3wildboys
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin’ review from your recent stay at the Hard Rock Hotel at Universal Orlando. The hotel's proximity to the gates of both Universal Studios Florida and Universal's Islands of Adventure puts you dead center in the heart of excitement and is just one of the many amenities that make the Hard Rock Hotel at Universal Orlando...

Wirral, United Kingdom
Reviewed 9 August 2015 via mobile

Currently staying at Hard Rock for 14 days. Being charged $20 dollars a night to park the hire car leaves a very bad taste, especially when I was told due to staying 14 days I wouldn't be charged. If you have been told the same, be warned you will be charged. We have friends staying at Disney hotels, Disney hotels...

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6Thank EddieBoy1972
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: $355 - $769 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
296 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden view rooms are fine. No need to pay extra for the pool view.”
 of 5 bubbles coastermeister, 20 Feb 2017 | Read review
“Ask for a room near the elevators. The hallways are long and branch off in different directions.”
 of 5 bubbles FanInStLou, 19 Feb 2017 | Read review
“ask about not being next to the ice machines on the floor”
 of 5 bubbles MWGROVES99, 18 Feb 2017 | Read review
“If you want to have a room that walks out to a patio ask for the hospitality rooms. All the other room do not have balconys”
 of 5 bubbles Cindi5971, 17 Feb 2017 | Read review
“Most of the rooms have a beautiful view, either to the parks or marina”
 of 5 bubbles secretlover648w, 13 Feb 2017 | Read review
5 of 5