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Our team stayed at this location while the hotel was under renovation in November (2017). We found the rooms comfortable and at an affordable rate while the staff was better than ever. If we needed help with anything during our week-long stay, they went above...More
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 26 November 2017
Thank you for booking your team members at our Holiday Inn Express. We are pleased that everyone enjoyed the stay and we look forward to seeing you again! Have a great day.
Overall, a good hotel with good customer service. The bathroom was clean, the beds were very comfortable and I enjoyed the pillow selection there. The hotel provided a shuttle for Universal and the shuttle was on time daily. Also, a rep from Universal was located...More
Thank Leah M
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 24 November 2017
Thank you for the nice comments regarding the hotel and customer service. We are currently undergoing renovation and when complete we will have safes, microwaves and refrigerators in all of our guest rooms. We do apologize if this was an inconvenience. We hope you will...More
Brought family of 4 here as a quick "off the plane and out the door the next day for a cruise" stop over.
Good sized and clean rooms, great size for a family of 4, good sized beds. Complimentary buffet kept things simple and easy...More
Thank Kris S
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 4 December 2017
Thank you for choosing our Holiday Inn Express for your short stay in Orlando. We appreciate the nice comments and happy that your family enjoyed the stay and our free amenities. We hope you have a great day and thanks again for the nice review.
We stayed here a second time after Hurricane Irma disrupted plans. And while this wasn't where the travel agent had originally booked us, it turned out just fine. The staff were again excellent, VERY friendly, we were greeted every time we came in the door....More
Thank Bob M
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 10 November 2017
Thank you for staying at our Holiday Inn Express again. We look forward to seeing you again in the near future. We appreciate the nice comments and thank you for your understanding as we go through our renovation process. We do apologize for the light...More
Construction outside the window in the parking area. Construction in the room above started early. Screaming baby in the next room (may as well have been in our room). OK, it's a budget hotel. OK, the rooms are pretty standard and could probably be 3...More
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 6 November 2017
We sincerely apologize for any noise issues you experienced during your recent stay at our Holiday Inn Express, as this is not the guest service we strive to deliver. Again we apologize for the inconvenience. Have a good day.
Response from jmmiller123456 | Property representative |
We normally have enough parking available in our hotel parking lot. If by chance the lot is full please check with the front desk and they can direct you to optional parking. Have a good day.