We recently stayed here with my family and my brothers- great stay, rooms were super clean, fun bar/lobby area, good restaurants and great pool. We also used the shuttle to get to Disney which was convenient. All in all a great value for us!
We stayed here in November and had the most amazing time. The hotel is so close to Disney and the free bus service the hotel provides ran so well. - they were always on time and there were plenty of seats available. Throughout our stay we had the breakfast buffet. The waiters were amazing- so friendly, polite and cheerful. They are the best waiters we’ve ever had and are a credit to your hotel. We can’t wait to stay at the hotel again.
Phenomenal service all round. Excellent options for kids and great in house restaurants. Was a very easy Disney experience. The staff went above and beyond to accommodate our needs and were just so extremely friendly. Looking forward to staying here again.
This is an excellent, but faceless hotel. The rooms are nice but the housekeeping on your visit was very hit and miss. The pool are is well kept and the bar by reception serves good cocktails. I would definitely use this hotel again even though we had zero contact with anyone during our visit. I guess it’s the future !!
Wonderful, friendly and knowledgeable staff. Very accommodating. Well appointed rooms and resort amenities. Beautiful lobby. Complimentary shuttle to Disney parks and Disney Spring. Large new spacious motorcoach. Good schedule. Awesome lazy pool.
We have stayed here so many times over the past year when this hotel was the Hilton Bonnet Creek. Ah, those were the days when we felt like wanted guests. This hotel is now the Signia and gone is the ambiance and the friendliness we always felt. Now we are nothing more than a computer number and who cares? On behalf of the Hotel, as stark and as unwelcoming as we experienced, we must say the room was immaculate, well kept and at least at the standard we always expected from this hotel.
In summary, a disaster; when the contact from the CEO's office followed up, it was adding insult to injury, basically - 'you will take what you get, however unfair, and be happy'. The person sounded like she was in collections, not customer service. The letter below details what happened at the hotel, and it is not worth reliving the negative experience. As with most reviews, this won't deter people from staying and HIlton's bottom line won't change, but at least I can put it out there, just a reminder that unless you are rich famous, influencer, etc, it's all lip service. Let's be clear; stuff happens, it's how you handle it as a company that makes a difference. BTW, the response to my second email? Crickets First email - Dear Mr. Nassetta, I am writing about my recent stay at the Hilton Bonnet in Orlando. I checked in on Sunday Oct 30th and checked out Nov 2nd. I was there for the annual Fred Astaire NDC dance competition. I had stayed at the hotel twice before in prior years for this event. I always looked forward to staying at the hotel; rooms were clean, there was commissary with ice cream; the pools, both the lazy river and the pools at the Waldorf were an extra luxury that I always look forward to. When I arrived in my room, I tried to adjust the temperature to make it warmer. It didn’t work. I looked for an extra blanket or robe, none to be found. I was focused on competition the next day, so I just slept in my clothes. I received a text from the Hilton staff and I advised them about the temperature. They sent someone up with a blanket and robe. I had scheduled a late flight for Wednesday because I was looking forward to enjoying the hotel amenities, once I finished competing on Monday. Tuesday morning, about 5 am, I went into the bathroom, turned on the light and saw something huge and black slithering across the floor. Horrified, I call the front desk, they sounded annoyed when I told them someone had to come up and find and kill it and get me another room. I also told them that someone would need to use the key because I was not walking past the bathroom. When the staff person came in, first he said that this was not his job; he couldn’t find anything in the bathroom. I asked him to look in the closet, when he opened the closet and started to take my luggage out, apparently the bug surfaced. It was significantly grotesque enough that the staff raised his voice and shuddered, as he said, I got him, size of a quarter. More like the size of a silver dollar. The staff person also said that it came in someone’s luggage, insinuating that I brought this in? I had dawn detergent and cleaned out my bag. No attempt was made to address the fact the vermin carry all sorts of bacteria and germs and heaven knows if it was on the carpet, etc. The staff mentioned that the floor would be exterminated, I saw no one, no signs to indicate that. As I packed, I mentioned the temperature issue; apparently its locked and the staff person said he would set in the other room. If you are going to have temperature controls, they should work. I had problems finding the new room as I hadn’t noted the number; when I texted to confirm, I received a terse message with just the room number and an exclamation mark. Really, was that necessary? At any rate, my day was ruined; I forgot the blanket and slept with the lights on in my clothes. I checked out early. I felt and still do that I should have been credited the amount paid; I thought I was being kind that I lost points. The staff would only refund points or give me 100 in credit. When I said that was unacceptable they wanted me to talk to their management. I said I did not want to ruin the time I had left. However, when I checked out, I thought the desk clerk would ask me how my staff was. Nothing; they couldn't be found when I asked to see management. I missed several calls, no messages, nothing. I am infuriated how I was treated. This was not minor. If I had been famous or rich, or some social media influencer, Hilton would have refunded everything and given me a complimentary stay for week the next year I’m at NDC, either at the Hilton or Waldorf, and probably gave me 100000 points. Exaggeration? I don’t think so. I’ve had my own business and that’s what I would have done. I have written many reviews and I try to be a factual as possible and also sensible. With all the construction going on, that upsets the environment and its accompanying species, that’s a fact; there seemed to be even more lizards in my path. So to brush this off is arrogant and insensitive. Not to mention the ducks in the pool (again a health hazard, having had a catering business location with PCO requirements and inspections, I am well aware of the importance of minimizing disease through approved measures), the construction noise that just made this an awful experience. The lingering paint smell, which ironically painting was being done in the area of the ballrooms in 2019, you couldn’t smell it and would only know because you saw the painters. Lastly the floor is a maze; all the signs say exit, but only one sign says elevator; the stairs are dark and dirty; how hard would it be to indicate where the elevator is. And the cleaning staff isn’t friendly everywhere else the staff smiles, even if they don’t understand English. I’ve delayed writing a review because this was just so distasteful and subsequent management of the situation made the ‘diamond Hilton honors’ seem just another shallow program. I would hope you would rectify this immediately by acknowledging my email, my requests and train staff about what outstanding customer service is, not just providing lip service. Again, I will note your response or lack of in my review; its disappointing that companies don’t care unless it impacts their bottom line significantly, and again, only famous, rich and or influential people can do that. Second Email********* Dear Mr. Nassetta, after my conversation with your staff, Jody Almendarez I think a final email is warranted for closure, at least on my end, as it is obvious from my conversation with her, there was never any intent to address the issue with fairness. First, I would suggest you listen to the conversation, as they are recorded. I first called twice, received a message saying the call was recorded then a beep, and no one ever came on the line. Finally, I got Ms. Almendarez’s voicemail and left a message as well as email and instructions on how voicemail works (!) My point in having you listen to the conversation, it is apparent that customer service is not part of her responsibilities. She answered the phone without a smile, gave me the script ‘thank you for asking’ when I reciprocated the preliminary pleasantries of asking how I was. At best, she sounded disconnected; at worse, she sounded annoyed and unfriendly. To summarize, she basically repeated what I already knew with some unimportant exceptions. One notable comment was the hotel tried to contact me; I have no messages, and the time I tried to find out who was calling, I didn’t get a response. The hotel management is not telling the truth, which is another ethics issue. She then proceeded to tell me that she thought the 60K points or 100 dollars was appropriate. At that point, I expressed my disappointment that leadership, not her, the management had deemed my business as unimportant. And to communicate that to both you and the hotel. Her final words? “will do”. It's interesting that her initial voicemail and email seemed very open when read, but when listened to, it was clear she hated this part of her job, which was confirmed by her demeanor on the phone. Even Comcast, not known for its likeability as a company, has a retention department where although the customer may not stay with Comcast, the interchange is pleasant and courteous. Again, as I told Ms Almendarez, she is merely the messenger, she is following the leadership’s mindset. I do think that there should be enough respect for your customers, and that you don’t add insult to injury by 1. Wasting their time because there is no willingness to rectify the situation fairly 2. Have a staff who tone is dismissive and arrogant; if she doesn’t like her job, then move her to an area where she can be effective Again, this seems to be how businesses operate now, and unless you are an influencer, rich or famous, there is no realization that doing the right thing isn’t good business, it’s good ethics. I will note this in my trip advisor and google reviews, knowing that it will not affect your bottom line or how you treat selected guests at your hotel. Maybe there will be some who will consider staying somewhere else just to be able to enjoy their special vacation.…
Whenever I go to Disney, I stay here. It has many of the benefits of being a Disney resort (location, transportation) while being an escape from the "Disney bubble." Perfect for adults, but wonderful for kids too. You won't find Disney characters or decoration here, but the deluxe pool/lazy river/hot tubs/waterslide will more than make up for that. You can also upgrade (for a normally small fee) to a Theme Park View room - I highly recommend this. You'll get to see the lazy river below and parks off in the distance. You get a pretty good view of the Hollywood Studios fireworks and a bit of EPCOT, depending on where your room is located. Their staff and customer service is top notch. Kim is a particular standout. Kim goes above and beyond for guests and has made every vacation of mine a little more magical. Signia is lucky to have her as an employee and one of the highlights of my trip is always running into her. Would highly recommend Signia in Bonnet Creek!…
We are a young family of four visiting Disney for the first time. There was something for everyone. Pool and arcade for the kids, golf for me, relaxation options for mom. We couldn’t have been happier. Concierge was perfect for holding our stroller, bus to Disney was easy to follow and predictable. Food was excellent! I cannot recommend a better Hilton hotel!
First, a huge shout out to Alisha (front desk supervisor/manager) for her stellar customer service, professionalism and genuine care for her guests. I really admired her listening ear, her can-do attitude, her pleasant and cheerful demeanour and her determination to ensure that my daughter and I had a wonderful experience during our short stay at the Signia by Hilton over the Indigenous Peoples' holiday weekend. I loved the hotel and its location. The grounds are well kept, the hotel is clean and spacious. Our room was a good size and the view was pleasant, despite the construction. I like the fact that guests can also use the facilities in the Waldorf Astoria which is literally across the way, and where I had stayed previously and equally enjoyed. Bonnet Creek is not far from Disney proper (10-15 mins by car), but quieter and more private, so the Hilton family there is my favourite accommodation in Orlando. Looking forward to visiting soon in the not too distant future! …