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Hilton Orlando

5,480 reviews
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Traveller (1537)
Room & Suite (568)
Pool & Beach (360)
Overview
  • Excellent64%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“lazy river”(1,341 reviews)
“convention center”(656 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Hilton Orlando
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,480)Write a Review
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Traveller rating
3,214
1,279
395
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3,214
1,279
395
132
80
Show reviews that mention
All reviewslazy riverconvention centerthe executive loungedavid's clubpool areagreat hotelwater slidecovered walkwayfire pitquiet poolbasketball courtadult poolinternational driveself parkingresort feeattending a conferencegreat pool
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1,351 - 1,355 of 5,100 reviews
Reviewed 24 May 2016 via mobile

Syndi served our group of 12 at the Tropics Pool Bar and Grill and never skipped a beat. She was upbeat and smiled the whole time. Always made sure everyone was happy and their orders were right! Totally AwesomeMore

3  Thank Dragonfly23462
Response from John L, General Manager at Hilton OrlandoResponded 26 May 2016

Dear Dragonfly23462, Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay and that Syndi made a lasting impression on you and your experience at Tropics. I have shared your comments with Syndi and our leadership...More

Reviewed 24 May 2016

Everything from pre-arrival to departure the staff was exceptionally accommodating, professional, and friendly. I was pleasantly shocked because its easy to find employees who see so many guests that they aren't quite as invested in each one, but this was definitely not the case. EVERYONE,...More

2  Thank Carl S
Response from John L, General Manager at Hilton OrlandoResponded 26 May 2016

Dear Robert S., Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay with us and our staff made a lasting impression on you. We truly believe that happy employees make our property one of the...More

Reviewed 24 May 2016

I have stayed at this hotel in the past and have not had a problem. This year the maid service was very spotty. There were multiple days without getting new towels or new shampoo and conditioner. I kept thinking it would improve each day and...More

Review collected in partnership with Hilton Hotels & Resorts
Thank katherineg966
Response from John L, General Manager at Hilton OrlandoResponded 26 May 2016

Dear kathering966, Thank you for your recent Tripadvisor review. I am terribly sorry to hear that you had a less than exceptional stay with us. I am sorry that you were not pleased with our housekeeping service. I have shared your comments with our leadership...More

Reviewed 23 May 2016

A great place to stay - close to the convention center an easy access to Orlando activities. Staff were gracious and accommodating in every aspect - even handing me additional lotion upon request - just nice to be treated with respect and enjoy the stay....More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank RondaR60
Response from John L, General Manager at Hilton OrlandoResponded 24 May 2016

Dear RhondaR60, Thank you for your recent 5 star Tripadvisor review. We are so pleased to hear you enjoyed your stay with us and we were able to assist with getting you the extra toiletries you requested. We appreciate your business and we look forward...More

Reviewed 23 May 2016

I want to recognize the pool food/drink service staff of Jessica, Cary, Kristen, and Ashley. I especially want to recognize Jessica who provided excellent personalized customer service ! Jessica was a key part of an overall great experience pool side at this top notch resort.

Thank marksheets
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Free Internet
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$168 - US$708 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Orlando
#12 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#19 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$168 - US$708 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Orlando
#12 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#19 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1537)
Room & Suite (568)
Pool & Beach (360)
Dining (64)
Amenities (87)
Family and Play Areas (24)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
ttck4eva
21 February 2018|
AnswerShow all 4 answers
Response from noorah m | Reviewed this property |
The pool is heated but not sure how warm it is.... there is a lot of strip malls and shops nearby but not sure if you can walk there comfortably bc it’s very busy traffic wise
0
Votes
Keasha Z
13 February 2018|
AnswerShow all 2 answers
Response from Sharon C | Reviewed this property |
I believe there was extra bedding in the closet, along with bath robes
0
Votes
DD1207
10 February 2018|
AnswerShow all 2 answers
Response from Mark S R | Reviewed this property |
Very close to Universal — maybe 3 miles. About 15 miles to Epcot (about $18.00 by Lyft).
1
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Room Tips
"Rooms overlooking the pool area will be best"
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"Higher floors provide better views. Look South for Sea World, look North for the Orlando Eye and Universal"
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"Get a higher Floor!"
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"I like higher floor rooms because you can see area attractions and fireworks on the higher floors."
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