We’d booked our holiday through Virgin to stay here when visiting universal/Disney for 2 weeks. We arrived after our long flight and immediately pulling up to the hotel we were shocked at how unkept and unsafe the place felt. We walked into the lobby and it was dirty, had rubbish on the tables and there were chairs everywhere. When we checked in, the lady behind the counter was disinterested and eating potato chips whilst checking us in. We were told we had a room over looking volcano bay in the tower- upon walking over, the car park felt very unsafe with people hanging around and smoking/shouting/swearing. When we entered the lobby of the tower, the smell of smoke/cannabis was overwhelming and there was rubbish everywhere. We got into the elevators - these were filthy and smelt of urine. When we got outside our hotel room there was rubbish all over the floor and a used toilet brush outside the room!!! Upon entering out room we were met with an overwhelming smell of cannabis and cigarettes. The room was filthy- looks like it hadn’t been cleaned for months! There was big clumps of hair everywhere, mould on the walls, sticky floors, wallpaper coming away from the walls and stains all over the bedding. The noise from the road was awful and the bathroom was disgusting- mould everywhere!!! We went downstairs to ask to be moved rooms as we were unhappy. The same woman on reception did not even apologise and initially just offered to check us out. When we told her we would have to stay the night as we did not have anywhere else to stay she said she could give us another room but could not say it would be any better. She then told us the reason the tower was so bad was they had just had a festival there and that’s why it was “trashed” as they had not had time to clean up properly. We were also told there would be no hot water that night. We were moved to another room in another building. This again, was filthy and as soon as you walked in the damp smell hit you. The floors felt so dirty I didn’t even dare take my shoes off. There was clumps of hair everywhere. The tap for the bath was coming away from the wall. The bath was so worn you felt like you would fall through it when you stepped in it. We were so tired from our 10 hour flight we stayed one night. As soon as the morning came, we checked out and booked into an official universal hotel for the rest of our stay. If the car park would have felt safe, I would’ve rather slept in our car than in this hotel!! It was so dirty I didn’t even unpack any clothes out of my suitcase. Honestly, avoid this place at all costs! Save yourself the money and stress. It ruined the first night of what should have been our dream holiday. …
The hotel is amazing, we arrived to the reservation and the staff members were very kind. Thank you Leo for helping us and for finding us a room in the 14th floor with amazing view to the volcano bay! Thanks for helping us with the shuttles to universal studios ! Amazing hotel, very clean, close to the universal parks. Hope to come back soon !
Spent our holiday in the Avanti and the staff were all very friendly. The front desk staff, Shevell, Riland, Ursilina, Francisco, Gabby and Nathan were all very helpful and happy to help. Everton at the bar always had a smile on his face and in the mornings, Monde greeted my wife and I, when we used the hot-tub with a warm happy smile. The rooms were nice and clean, even after the festival. Would definitely book again, but would check to make sure of no block bookings. Thank you everyone at the Avanti Palms for a great family holiday. Good value hotel and good location.
Elijah is the best bartender ever. Really made my weekend. I went on a great vacation with my best friend and the bar by the pool was fantastic. I will definitely be back here. Amazing pool. Elijah is really the best. Give him a raise.
Do not book at this hotel, International drive it not safe! This should not be affiliated with Trip Advisor or with Universal Studios. Three nights in a row, my room was watched by a woman standing outside the room. Each night a man would knock on my door and jiggle the handle as an attempt to break in. The door handle at one point seemed as though it was jammed. The hotel staff asked if I had taken any pictures of them, no sir, I was not about to open my door. I was advised at check in that housekeeping would only come to the room if asked. Wrong, they showed up at all hours of the day and were adamant too about getting into the room. The elevator license also expired in August of 2022. This could be a beautiful place to stay. They need to fix a lot of the doors to each of the buildings as they do not lock and anyone can gain entry day or night. There are not any camera's monitoring the property that I could see, they need to up their security. How they received Trip Advisor Traveler's Choice for 2022 is beyond me. Paramount Hospitality Management needs to look into what is going on and work with local law enforcement to clean it up. …
Elijiah the pool bar he was wonderful at all times and great at all times. I was enjoying here at the pool bar and what I needed he was guiding me. My family had a wonderful time and the food was great.
Great stay. Really friendly staff and extremely helpful. Will definitely be back for an awesome Rum Runner. Great location for the parks and walking distance to good restaurants and bars. Elijah in the bar was great fun, really nice guy.
Horrible experience if your reading this stay away go to another hotel. If you want piss all over your toilet seat and taking trips to the front desk multiple times to get your room serviced/ your keys to work this is the place to be. If you want your trip to be a disappointment book this hotel you won’t be disappointed. I’ve stayed in hole in the walls that were cleaner than this place. -100 stars if I could. The only positive things are the front desk reps who I’m sure have to put up with a ton of crap bc this place is not well managed.
Elijah at the pool bar is the best! He took care of us all afternoon. We ordered drinks, lunch, and watched the World Cup at the bar. Kept us happy and laughing. Friendly staff and quick service. Highly recommend.
The hotel room was spacious and was clean to a good standard. The location is excellent for Universal Theme parks and a free scheduled shuttle was available although we didn’t use it. Generally we were happy with our room with exception that the bathroom door didn’t shut. Also, the thickness of the walls is less than desirable. Being woken up two nights in a row with the couple next doors antics was not an enjoyable experience! The double glazing isn’t great either so there is traffic noise from the Interstate though the traffic noise didn’t bother us. The outside areas are not cleaned to a good standard. The same sock sat on the landing just down from our room for the whole week of our stay! Unfortunately most of the tower building also stinks of cannabis which was not pleasant to be around. The staff we had contact with were helpful and did what they could to assist guests. Overall we are likely not to stay at Avanti again.…