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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
52 people are viewing this hotel
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About

#137 of 381 hotels in Orlando
Location
Cleanliness
Service
Value
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, Bank Heist Laser Challenge, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children's television networks
Public wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
2295Reviews558Q+A100Room tips
Traveller rating
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Virha Tiku wrote a review Yesterday
Holliston, Massachusetts1 contribution
Worst hotel. No house cleaning at all. We stayed over 6 days and nobody cleaned our room.Very bad service. Not recommended at all! Never go with the IGH rewards! They do t even have trash cans for putting the trash. No coffee machine included as well. The room was smelling and we didn’t like our entire stay.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded yesterday
Dear 1Monu, Thank you for taking the time to post a review. We are very sorry for the housekeeping issues you experienced during your stay. We regret overlooking anything in the preparation of your room, and this will be addressed with our team. We hope you will consider giving us a second chance the next time you are in the area, as we would welcome the opportunity to provide you with the seamless hospitality you deserve. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fernando wrote a review Aug. 2022
Kissimmee, Florida3 contributions3 helpful votes
Hotel's Favourite
Had a great time here a lot to do at the resort water park was fun for the family also Lange and DJ Chris were great! made the my sons day very fun for my family I 100% recommend this place! Definitely attend the karaoke!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded Aug. 28, 2022
Dear Guest, Thank you for taking the time to review our hotel and for the excellent rating. We are glad that you enjoyed our Lagoon Pool and Waterpark. We are also delighted to learn that you were pleased with the courteous service our associates delivered, and it will be our pleasure to share your kind compliments with our Lange, DJ Chris, and the rest of our team. Thank you for spending your birthday with us. We look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark soon. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amber B wrote a review Yesterday
I will start by saying I am a platinum IHG meme er and have stayed at multiple resorts, all of which have been great…UNTIL THIS ONE! This hotel is by far the worst experience I/my family have experienced. And from the reviews it seems to be absolute normal behavior! Checkin - the associate was rude. She did not speak or acknowledge me, she just immediately started with questions! She would not speak up although I told her multiple times I could not hear her. The interaction was terrible, and she was beyond rude! We actually had Ants in the room, crawling on the counters and tables - called the front desk and was told it was just something that happens at resorts. Although I have stayed at a multitude of resorts and never had that issue. Finally I was offered the option for someone to come and spray. Which helped for maybe a day then they were right back. Housekeeping was horrible - we requested toilet paper multiple times but it was never restocked. We actually had to purchase it so we would not be without. Housekeeping also took my children’s bath towels which were clearly different from the hotel towels they were colored with animals on them but they disappeared after the cleaning. And of course they never gave us the amount of towels needed. The floors were filthy…walking without shoes was a huge no-no because of how dirty the floors were! The bathroom was horrible - no ventilation whatsoever so a hot shower only generated a bunch of water all over the counters and floor. Shower head was broken so water sprayed every direction and the shower curtain was too short for the shower so every single day we were mopping up pools of water off the floor. LITERALLY Room did not have cups...but yet there was an ice bucket. The toilet paper that was there on arrival just sat on the counter...no holder. No soap holder for the bar of soap either. Not enough towels....even they knew how many of us there was.....never got towels after we asked. No door on the 2nd room which was more of closet than a room. The walls were paper thin and noise carried horribly. Every morning we woke up to what sounded like the people upstairs coming through the ceiling! Don’t get me started on the resort & parking fees! The food was more expensive than the park food with less quality. Our orders were consistently wrong and all management wanted to do was debate their mistakes! My ABSOLUTE WORST STAY AT A IHG RESORT!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexis R wrote a review Nov. 26
1 contribution
We had an amazing experience with Kelly. She was very helpful and kind. She explained all the amenities and how to get around. Our room was clean and neat. The interior is very nice and the bathroom is clean.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded yesterday
Dear Alexisjoyr, We appreciate you letting us know Kelly went over and above in handling your requests! We are also glad you were especially pleased with our spotless accommodations and bathroom. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dwight R wrote a review Nov. 26
1 contribution
+1
The service was amazing l. the staff treated us very special, I enjoyed my visit an I will recommend any of my family and friends to stop by a get a delicious meal me an my family enjoyed every bit of it
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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steven z wrote a review Nov. 25
This was our first family trip woth three kids to Disney. Our stay here at the Holiday Inn was fantastic. 10/10. The entire staff here were extremely friendly and polite. They all made this a wonderful experience. The food at the hotel was very delicious. They always had an option for kids. I would recommend this place to anyone. It is within minutes Disney World.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 days ago
Dear StevenzY9321QK, We are thrilled you and your family had an excellent stay at Holiday Inn Resort Orlando Suites - Waterpark, and we appreciate the fantastic recommendation to other travelers. We are glad you liked our staff, food, and property. It was our pleasure accommodating you, and we look forward to your next visit. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jalisa N wrote a review Nov. 20
1 contribution
I can’t even explain how GREAT the service was tonight from latvianca and lange! My husband and I enjoyed our food and drinks service was amazing! We started off our family vacation with great entertainment from Lange! We sing and laughed all night!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear 995jalisan, We are flattered by your generous review of Holiday Inn Resort Orlando Suites - Waterpark. It is a pleasure to read about your excellent dining experience. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Latvianca and Lange for a job well done. We look forward to having you as our guest again whenever your travels bring you back to Orlando. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nic wrote a review Nov. 20
4 contributions
Lovely spacious rooms, great facilities. Excellent location for the parks Pool was excellent, slides hot tub. Pool bar & snack area. So much for children basketball, table tennis laser tag. Very safety aware, pool was closed due to a storm and indoor entertainment was arranged very quickly. Movies in a cinema area. Children eat free in lakeside. Fun arcade Staff were all friendly & helpful. Would definitely book again.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear NLDM1, Thank you for the fantastic review of Holiday Inn Resort Orlando Suites - Waterpark and for sharing that our location is ideal. It is wonderful to know how much you and your family enjoyed our excellent amenities and everything we offer. We appreciate your positive feedback and will enjoy passing it on to our team. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher A wrote a review Nov. 18
1 contribution
We left Texas and shattered the window in 60 miles , in-laws had flu who we were to stay with so we got to Orlando 2 days early. Decided to stay here and to my surprise the place was clean and nice . We decided to play guess that song and do Kareoke and Lange was the most professional and fun for all. Will come back next time Thanks Lange for a great time
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear FrequentFlier739223, We are pleased we could accommodate you and your family after what must have been a very stressful day of travel. We are delighted to read we exceeded your expectations and that you had a wonderful stay with us. Thank you for mentioning to other travelers how much you enjoyed our outstanding amenities and family activities and that Lange made them even more memorable. We are glad you could join us here in Orlando, and we welcome you back to Holiday Inn Resort Orlando Suites - Waterpark for another enjoyable experience. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andre R wrote a review Nov. 18
1 helpful vote
Everything seemed fine on our check in but things started to unravel day 2 which is today… room started to flood water leaking from the tub under the tile. took a few hours to move us to a new room. New room looked great until we realized they had music pool speakers situated outside our room. Music starts at just before 10am till 10pm I have my volume in my room at 40 and it’s louder than my TV. I don’t mind the songs they are playing (contemporary) however they could probably turn the volume down 10-15% and maybe stop it when the pool closes at 9!? When the pool closes if not earlier.? Would not recommend this place pay the extra 50 bucks a day and go across the street.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear 84andrer, Thank you for your review of our hotel. We would like to apologize for the maintenance issues you encountered during your stay with your initial room and that you had to relocate your room. We have shared your concerns with the appropriate individuals, and we are very grateful for your patience. Moreover, we are also sorry for the noise issues you encountered with the accommodations provided to you later. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$138 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nickelodeon family hotel nick, nickelodeon family resort nick, nickelodeon hotel orlando, holiday inn orlando, nick hotel orlando, orlando holiday inn
FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
777
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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel - Reviews, Prices (C̶$̶1̶8̶7̶) C$118 UPDATED 2022 - Tripadvisor

Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.