Room is good, the bed is comfortable and the sheets are soft, but it lacks a table and chairs (Cabana Bay has a table and chairs in the room). Is has a cleaning service every day, with clean, soft towels, but they do not clean the floor. The hotel address is not accepted in many stores (we tried Walmart, Kohl"s and Macy's and they callceled the purchase cause they could not confirm the address).
Great resort. Staff were friendly and efficient. Check in was smooth. It was great to have food options on site. Very convenient to have the park shuttle pickup and drop off right outside the resort. Loved the heated pool! Rooms were clean and well decorated. Wish we could have stayed longer
We had a wonderful two-night stay. We enjoyed the pool, the game room and dining at Pier 8. We took the shuttle to Citywalk for dinner. Everything was super convenient. The staff was very friendly at every point of contact. We had an easy, breezy time and will stay again for sure! The quality for the price is simply amazing.
Cudos to the staff. They moved us after a shrieking child made it impossible to sleep. I highly recommend tower 1, pool or park view. If a two bedroom suite is in your budget - go for it. So much more room than a regular room. Ask for a high floor. The view is spectacular and elevators work just fine at both ends of the building.
The room, pool, hotel amenities were all clean and great. The shuttle to and from Universal City/Parks were great - early access great... But checking in, checking out desk, and had issues getting clear information on the parks from the team on hand. Checkin - asked for if early check in was available, denied, they didn't even think about it - so we arrive at check in time, and had to wait in line - felt they should better staff themselves, but that all made worse when we talked to other guests to hear they infact checked in early... check out - airline changed flight to 8pm, so asked if late check out was an option, was told no, they were over booked... this was Sunday... based on everything we saw, and general rules, Sundays are not the busiest arrival times. I understand they run a business and not their fault but found the attitudes from the team was NO, or a cash grab we had to pay $30+ tax to check out at 2pm, didn't have much choice, but just felt the attitude or direction from the team was refuse or get money. Never experienced that before so that left a sour taste …
It was a lot of fun and we did almost all the rides' some three and four times. Seen a lot of things that were new to us. It was a nice get away from Wisconsin. Our trip home was not the best because our weather was -30 below a big change from Florida.
Wonderful experience from check into check out. I was able to check in early, pick up park tickets, and head out for an awesome day. Luggage could be left at the hotel’s concierge office. It was great to be able to jump on the bus and not worry about anything. I received a text when the room was ready and I was able to go straight to my room. The staff was courteous and knowledgeable. Room clean and well supplied. Will stay again. I
The room was perfect for our family of 4. Loved the kitchenette with coastal decor, picnic table and built in storage areas. Windows were huge with a lovely view of the massive pool. Clean and modern bathroom and rooms. Nice to have a casual eatery and Starbucks on site. Super fun vibe at this hotel that just added to our fun trip overall! Great value for being so close to Universal.
I absolutely love this place. It's my favorite spot to stay when I'm in Orlando(which is pretty often lol). The ladies in the check-in are the nicest shoutout to Patricia for giving us complementary cards to get a free drink for my 21st birthday. Also, the cleanliness is always over the top. I recommend this place to anyone who is coming to Universal because you get early park admission and a shuttle. It also has great amenities for the kiddos and adults. Overall is always a great stay whether you are coming as a couple like me or with the family. :)
The resort is incredible. We had an upgraded room (free). The staff are very friendly. Unfortunately we weren’t aware that the park was closing early on the day we went. Ticket prices did not change. Be aware when booking!
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