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4.5
#116 of 373 hotels in Orlando
Location
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We're off I-4, near International Drive and the Orange County Convention Center. We are a Universal Partner Hotel near the Convention Center. Our guests may receive multi-day discounts at Universal Orlando Resort, located 6 miles away. You can continue your Orlando adventure with a visit to SeaWorld, located 2 miles away, and Walt Disney World, located 10 miles away. Find your fun at the Tru with board games in our lobby, an afternoon swim in our outdoor pool, and enjoy Happy Hour in our Lobby Bar. Our pet-friendly hotel includes free breakfast and WiFi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Fabulous hotel. Delicious coffee 24/7. Pool a blast. The staff was wonderful and room very comfortable and clean. Recommend the hotel especially for families. Close to the convention center which was helpful. Shuttle went from hotel to convention center.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Fatta, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Jul 14, 2023
Dear Daydream448301, Thank you for staying with us at the Tru by Orlando Convention Center and for taking the time to share your experience. The entire team will be pleased to know that we exceeded your expectations with our service and cleanliness. Our goal is to provide a memorable experience for all of our guest and have them feel that this is their home throughout the stay. Your feedback will be shared the team; and we are fortunate to have a team that is dedicated to service and hospitality. We look forward to seeing you again when your travels bring your back to Orlando! Regards, Mike Fatta General Manager
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We stayed here three nights for vacation. Overall, we were pleased with the cleanliness and friendly staff. Colton at the front desk was superb, and he was very helpful with our requests. The hotel was mostly quiet, and signage promotes health and safety protocols. There is also plenty of parking. The beds were comfortable as well. The elevators require a key to use, which is a nice safety feature, and the hotel made an effort of providing a prepackaged breakfast in the absence of what appeared to be a well-stocked buffet once it’s safe for it to return.
There are a few issues to work out since it’s a new property. The TV didn’t work well as it kept shutting off 3-4 times before displaying programs, and it went out completely during the rain leaving very little to do. The A/C took a while to turn on, and it made a sound like water draining every time it turned on. The bathroom door was very heavy and difficult to close, and the hot water took a while to warm up for a shower. The sink is very powerful as well and should be turned on slowly. Also, the elevator displayed the wrong floor several times. Lastly, the room could provide more seating options than a single chair and small bench in front of the TV.
It’s in a convenient location to the local attractions while removed enough to provide a respite from the crowds. The price was very reasonable, and with a few tweaks, it has the potential to complete, if not surpass, other hotels in the area.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Sep 29, 2020
Thank you ef2001 for the review of our hotel! I was happy to read that it was overall a good experience. Being a new brand, we are constantly looking for feedback on how we can improve, and your comments give us some direction. Thank you for this valuable feedback. Our team will put our heads together to solve these issues for your next visit! Sincerely, Dan Jordan General Manager
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My sister and I needed to book a hotel very last minute, we found this hotel online and decided to see it in person. The staff allowed us to tour a room before booking, (FYI: The rooms look exactly like the photos on their website) they answered questions and were all super nice and helpful. We were surprised with how much we liked this hotel, it was extremely clean, colorful, youthful, and modern. The hotel was quiet for the most part, the only issue was that you can hear room doors being closed and they are pretty loud, but that isn't something staff can really control. The hotel's location is great; only minutes from Sea World and Universal Studios. Taking the hotel's location into consideration it's clear that the price to book a room is incredible; it's also important to note that the hotel also has free parking for its guest. I would highly recommend this hotel to others, and I will surely be staying here again on my next trip to Orlando. (March 2021)
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Date of stay: March 2021
Location
Service
Sleep Quality
Room Tip:Rooms without a pool view should be quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Mar 29, 2021
Thank you stephaniecv for the awesome review!! Hilton created the Tru Brand that is vibrant, affordable, and young at heart for guests just like you! I was so happy to read your review, and to learn we are your new "go to" when travelling to Orlando. Thank you again for helping to get the word out about our amazing property. See ya next time! Dan Jordan General Manager
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This is a fairly new hotel. Unfortunately it’s also fairly noisy. Lots of hard surfaces which means sounds carry in the rooms and in the halls. It’s also close to the interstate so you have traffic noise
In the evening you will have to go someplace to eat - there’s not a restaurant on site there is a bar and there’s a bunch of junk food for sale. There’s really no place that you could walk to either you will either have to drive or get a car service and at peak times Uber in Orlando is very expensive. Breakfast was good
But any hotel who still using the its covid so we can’t clean your room every day excuse should just be ashamed of themselves. You’re at full capacity, there are no restrictions on people at your breakfast area or in your bar or gyms, pools etc but you can’t clean my room? Really? This has nothing to do with Covid and everything to do with “we found a reason to save money and pretend we’re doing it because that’s what you want”.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip:Don’t arrive late at night hungry and try to get a room away from the interstate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Mar 31, 2022
Thank you CarolLeeAtlanta for your honest feedback about our hotel. I am so sorry to read about your disappointment with our location, and agree that Uber can be too expensive and therefore understand your desire for an onsite restaurant. The good news is Hilton has many other brands to choose from that do offer amazing restaurants on site; think Hilton, Hilton Garden Inn, Embassy Suites, Doubletree, Curio, just to name a few. I also wanted to apologize to you about the stayover housekeeping service. It sounds like we didn't communicate that well with you, as we do offer this service daily, by opting in. Thank you again for your time, and hope that you will consider us or another member of the Hilton family in the future. Dan Jordan General Manager
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This was my first stay at a Tru property and I was pleased with the stay. The room was very new and modern feeling. It was perfectly clean. Yes, the rooms are small, but we were only here for one night and found the room to be fun and sufficient. Small desk and no dresser, but the storage racks and hooks are very functional. I liked the large window and we found the bed to be extremely comfortable, honestly one of the best we've had at a Hilton property recently.
Bathroom was spacious and clean. Good water pressure with interesting squeeze wall-mounted soap dispensers. Rooms on the front side of the hotel have views of Seaworld towards the right.
We had checked in online, so we had limited interactions with the staff, but they were always friendly when passing thru the lobby.
Breakfast was decent considering COVID. It consisted of a breakfast box with a bagel, yogurt and two hard-boiled eggs. There were toppings for the bagels along with fruit and muffins packaged separately. Free, decent coffee available 24/7.
Overall, we found this to be an excellent value for one night. With tax, we paid about $75 and were very satisfied with our stay. I would happily stay at this or another Tru property again for a short stay,
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Jan 28, 2021
Hi dangandrew07, Sounds like you "get" us! Our Tru is a hotel that embraces vibrant simplicity and in fun and engaging. This brand was created with guests like you in mind. Thank you so much for your time; it's reviews like this that get the good word out about one of Hilton's newest brands! Dan Jordan General Manager
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Tru Hotels are super cool and unique while still being fairly affordable. This Orlando location is extra nice because it’s about a 10 minute drive from the Universal theme parks. And they’re pet friendly!
Everything was immaculate when we visited. Clean, crisp room, actually cool carpet in the hallways, and an adorable lobby with a fun customized mural. They have a great free breakfast and a big workout room. Oh, and the pool is pretty great too.
One thing to watch out for is that when finding it this hotel is a tiny bit hidden. It’s very easy to drive past because the sign is small and can’t be seen across the road due to a row of tall trees. This is a really nice option to stay in Orlando!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded May 28, 2021
Hi raeganlinster, You've summed it up pretty well! Glad to read you enjoyed you time with us. Yes, we love our four legged guests just as much as the two legged ones!! We agree about that median with those trees, at some point it will be developed/landscaped, so that we will be much more visible. Thank you for the awesome review! Dan Jordan General Manager
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The hotel was VERY CLEAN!! I cannot complain there. This was our first trip since 2019 due to the pandemic. So, we felt it was time to venture out. I appreciated the carpet free rooms! The rooms were VERY clean but small. They gave me a minimalist college dorm feel. There was no closet just 6 hooks on a wall and a few hangers over the small fridge that had a little table over it. The microwaves are in the lobby which is very inconvenient. If you needed to heat up some leftovers or drink some warm tea, you had to go downstairs for it. The first floor had the water bottle refill station which was a nice option to avoid spreading germs. The first floor also had disposable ice buckets, but that was the only floor with the buckets. The ice machines are on every floor. The front desk attendant described it as a hostel feel. I am not into the “trendy style” of this hotel. The hand soap & shampoo were a large refillable bottle. I didn’t care for that either. We could hear the highway all night. This place is more for a younger traveler. There was no restaurant on site, and only snacks for sale. There were a few board games for kids, but nothing else for little ones. The hotel is located in a great spot to access everything nearby, but you’ll need transportation. Overall it met our needs of a clean room and clean facilities
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Review collected in partnership with Tru by Hilton
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Mar 31, 2022
Thank you Steph4sure for give the Tru Brand a shot! Our hotel is simplified, spirited, and grounded in value. While I wish that you would come back to see us, I know our brand is not for everyone. Thank you for your honest feedback, it is Tru'ly a gift! We are here for you if you ever need us. Dan Jordan General Manager
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Matt who typically worked every night we were there (at the front counter) was fantastic. We were there from Thursday thru Sunday. Matt was very responsive to questions and allowed us to switch rooms due to a noise problem.
That noise problem came from another guest leaving the hotel for hours out of time and their small dog barking non-stop. I blame the dog owner for this problem and not the hotel. This hotel is pet friendly so those things can happen.
Tru Hilton did a great job with COVID and safety as everyone wore masks, breakfast was served in to go boxes and rooms used were spaced out from one another.
The doors for the rooms shut loud so if you are a light sleeper, you might get woke up in the morning when people leave their rooms.
There was a contactless check-in option if you downloaded the Hilton app. I couldn't get it to work but I also didn't bring it up at the hotel either.
I think this is great value, newer hotel, in a sea of hotels for the area. It is close to Seaworld and Universal Studios but I don't think too terribly far for Disney. You probably will have around a 20 minute or less commute to any of those attractions. We didn't visit any of those attractions but saw signs for them nearby.
Since there is so many hotels in this area, be careful driving as the congestion and unsafe driving is heavier in this general area than other parts of Orlando. I think this is due to the amount of out of town people congregated in one area.
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Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Jan 19, 2021
Hi jeffbeckinc, Matt will be trilled to read this! He is very dedicated to serving our guests, and I'm proud to have him on our team. I am sorry about the noise issue you experienced while with us, but glad Matt was able to handle it to your satisfaction. Safety is top of mind for everyone nowadays, so I was happy to read that you felt Hilton's CleanStay program fostered a safe environment for you. I think we all agree with you on the traffic!! Thank you for your time for the review and rating. We hope to have you back soon! Take Care, Dan Jordan General Manager
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I did a last minute booking for the Tru by Hilton Orlando Convention Center, as I had to change some of my holiday plans while Hurricane Ian passed through the area. I stayed at a few hotels this trip, and I honestly can't think of anywhere I would've felt safer or more secure while the bad weather passed by. Tru will definitely be one of the first hotels I consider for future trips.
I arrived at the hotel very early, as I wanted to avoid going out in the afternoon once the weather worsened. They checked me in and let me go to the room straight away. The welcome I received was so warm and friendly, I immediately felt at home and knew I was in good hands. Lots of Americans were also in the hotel, many of them with their pets, so it really felt like a home from home and a place of safety during the storm.
The rooms are quite compact, but they're so well designed you really don't feel there's a lack of space. The hotel and rooms are all very modern and comfortable, and everything was spotlessly clean. The bathroom has a great, large shower cubicle and the toiletries are all good quality. The bed was comfortable and I got a pretty good sleep, only woken up by the noise of the wind at the height of the storm.
I thought the breakfast selection was good, and they provide coffee in the lobby area all day if you want it. For breakfast there was a nice selection of cereals, hot and cold items. Considering the hotel was full or nearly full, everything seemed to be flowing well and didn't feel too overcrowded.
They turned off the lifts on the evening of the storm, handed out torches in case we lost power, and made several announcements of the emergency tannoy system. Everything about this hotel felt well thought out and extremely safe - I still can't get over how well they handled the situation.
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Date of stay: September 2022
Value
Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Oct 13, 2022
Hi e16guy! We were happy to have you stay with us to ride out the storm. While so thankful that we were spared any major damage, our hearts go out to those that weren't so lucky. Safety is our top priority in a situation like this, and it's nice to read that our mission was accomplished. Come back and see us, in a less stressful time! Dan Jordan General Manager
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We stayed at this property July 3-11 2021. I made my reservations here because it was where a group of my friends were staying for a national conference on July 9 f 10 so we opted to stay at the same location for our entire trip. The front desk staff were always nice. (Shout out to Ian who remembered my name every time!) The bed was comfortable but in general, this hotel was not what I’m used to with the Hilton name. The rooms were practically bare. No drawers or closets and no where to put suitcases up on so they were on the floor the entire time. This made it difficult to find things I packed. There was no ice bucket or cups in the room, but you had to go to the lobby area to get a plastic bucket to put ice in. It sweated and made a wet mess. We called for housekeeping and they never came while we were out for the afternoon so I had to request it again….and this time, they entered the room and left clean towels and bedding on the bed and left. Never took trash, never refilled toilet paper. Nothing. Needless to say, we dared not to ask for housekeeping again and did our best to make due. The breakfast was good every morning. I still haven’t received an email receipt of our charges for our stay so I suppose I’ll have to contact the property again to get one.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dan Jordan, General Manager at Tru by Hilton Orlando Convention Center Area
Responded Aug 3, 2021
Hi 296bethc, Thank you for sharing your feedback! I will definitely pass along the "kudos" to Ian. He does a great job for us, and is one of our top performers! I wanted to apologize about the housekeeping issue you experienced. I can understand your frustration, and will work with our team to ensure this doesn't happen again. Thank you for giving us a shot! Dan Jordan General Manager
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Hey there Gabriela!
We are happy to accept packages on your behalf. Just like destb mentioned, there is a small fee depending on size. Give us a call for more specifics at 407-351-4091.
Dan Jordan
General Manager
Hey Kareem!
I'm so sorry, but we do not provide a shuttle to SeaWorld or Aquatica, but they are close enough to walk or catch a quick ride share.
Dan Jordan
General Manager
There are more places to choose from in the Orlando area.
PRICE RANGE
C$135 - C$207 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
259
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is Tru by Hilton Orlando Convention Center Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
