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What a great place to stay when visiting Walt Disney World. The convenience to Disney Springs is wonderful. You literally walk "over" the street and are in Disney Springs. Miguel checked us in and he was awesome. So informative. Thank you Miguel!! The room was...More
Holidaying from Australia for 2 months in your beautiful country. Unfortunately only stayed here 1 night out of our 5 due to Hurricane Irma in Sept'17. From what we saw from late night arrival approx. 11pm to late checkout next day 1pm was impressive. The...More
1 Thank Rick T
Response from Kendall M, Guest Relations Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ AreaResponded 19 January 2018
Thank you for taking the time to share your experience with us! We are so happy to hear that you were able to discover all of the fantastic amenities that our property has to offer in just the short time that you stayed with...More
Very nice clean room, check-in was painless, but a misunderstanding at check-out had us double charged. The clerk explained that our room rate was so low, it must have been a mistake (it wasn't, obviously). The room freshener smell was so overpowering when we checked...More
Good location but very poor service from staff---were promised items that we used as part of the stay and then were charged a lot of money for those items---staff was very rude when we tried to discuss what had been promised and what we received...More
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Response from James G, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ AreaResponded 3 days ago
Thank you for your review. I am pleased to learn that you enjoyed our great location within walking distance of Disney Springs, as well as our pool and restaurants. I am, however, deeply disappointed that the service provided by our team did not...More
We chose this hotel because of the location and that it was a Hilton. But we were disappointed. They charge for parking ($18/ day) and a daily resort fee of $35. No free breakfast and you would have to pay $9.95/ day for WiFi. The...More
Thank Kristi R
Response from James G, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ AreaResponded 4 days ago
Dear Kristi R
Thank you for taking the time to provide us with feedback. We pride ourselves on delivering a memorable experience to each of our guests, and we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology...More
When I was there in December and February 2018 it left at 8am and we were able to get to Magic kingdom and Epcot about a half an hour before rope drop. It was plenty of time today get to the ride we were not able to get a... More
When I was there in December and February 2018 it left at 8am and we were able to get to Magic kingdom and Epcot about a half an hour before rope drop. It was plenty of time today get to the ride we were not able to get a fast pass for which allowed us to get on Frozen in Epcot.