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Country Inn & Suites By Carlson, Orlando

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Country Inn & Suites By Carlson, Orlando
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935 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Orlando
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Showing 701: English reviews
Minneapolis, Minnesota
Reviewed 1 week ago

I stayed there Feb 7 and 8th. The room was acceptable. Clean and comfortable. Except for a rattling air conditioner, all was fine. But I am unhappy over the way they handled my inquiry into some items I left behind. When I got home the thought occurred to me that I couldn't recall packing my iPad charger and portable power...

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Helpful?
Thank incford
Management response:

Thank you for taking the time to write your review. The Country Inn and Suites Orlando and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We will also be sure to pass along your comments to our management and housekeeping team. We appreciate you bringing this matter to our attention

Orlando, United States
Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Q9786TGkarenw
Management response:

Orlando, Florida
Reviewed 2 weeks ago

We weren't allowed to check into our room at 1:00 and the staff at the front had no idea when it might be ready. The rooms smelled musty and there was rust forming along the countertops in the bathroom. The pool is located outside in the parking lot next to the dumpsters. Yuck!

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Katie N
Management response:

We certainly do apologize for the inconvenience. We will be continuing our renovations to update our hotel and better exceed our guest expectations. Your feedback is greatly appreciated.

Kalamazoo, Michigan
Reviewed 2 weeks ago via mobile

Where to begin: 1. Rude from one person at the counter at check-in and several subsequent interactions over 3 days. 2. Water fountains in fitness room nonfunctional and filthy. 3. Restroom on main floor filthy. Photo taken. 4. Very noisy, all directions. 5. Facility in general very dated and decrepit; peeling paint, rusty exposed metal, failing caulk, nasty carpet. 6....

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Helpful?
Thank Sean K
Management response:

Hi, thank you for the feedback. We apologize that you were not satisfied with the condition of the hotel and your room during your stay. This is not the kind of experience we want our valued guests, like you, to have at any of our Country Inn & Suites hotels. Your comments will be shared with the hotel management for...

Reviewed 2 weeks ago via mobile

I wanted the Country Inn and Suites on Forbes Place, but when I chose the location on my phone, somehow it gave me this one. So I made the reservation and gave my credit card.. then saw that it was the wrong hotel. They would NOT help me and change it to the location that I wanted. They said it...

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Helpful?
1Thank Michelle F
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Orlando, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service, we are sorry that you weren't able to observe it at that time. We appreciate you bringing this matter to our attention.

Reviewed 3 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
1Thank johncP1907KU
Management response:

Orlando, Florida
Reviewed 3 weeks ago

This hotel has a history of vandalism in the parking lot. I do not feel they have taken any steps over the past two years to improve the situation. Aside from Parking Lot issues staff is very nice and hotel is clean.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
2Thank MSmithWFI
Management response:

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read our staff was able to exceed your expectations and make your time with us enjoyable. We are currently undergoing renovations and are working towards adding more lighting and cameras in the parking lot to present a safer environment for our...

Chicago, Illinois
Reviewed 3 weeks ago

The Country Inn & Suites Orlando lived up to our expectations completely after our wonderful stay at a Country inn & Suites in Tampa in 2016. The hotel has number of facilities like coin operated laundry, 24*7 WiFi, complimentary breakfast with a wide selection, ATM, Baggage weighing machine, Swimming pool, Business Center, Fitness Center, Travel Desk and a Convenience store....

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Helpful?
Thank PayalC18
Fort Lauderdale
Reviewed 3 weeks ago

It was mold smell in hallways and the room. Eyes, throat reaction. Be careful. The toilet ran all night and water on the floor in the bathroom and carpet when we arrived. The morning breakfast ran out of eggs early.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank V8325URmichaelg
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Orlando, responded to this review

Hi, thank you for the feedback. We apologize that you were not satisfied with the condition of the hotel and your room during your stay. This is not the kind of experience we want our valued guests, like you, to have at any of our Country Inn & Suites hotels. Your comments will be shared with the hotel management for...

Orlando, United States
Reviewed 3 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank D6823RIroberte
CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Orlando, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando hotel is a great place to stay. Our Orlando hotel near Walt Disney World(R) Resort, Universal Studios(R) and Sea World(R) theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando hotel, there's no better place to stay during your Florida vacation. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Orlando

Address: 7701 Universal Blvd, Orlando, FL 32819-8371
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $99 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Orlando 2.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn And Suites Orlando Universal
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn
Country Inn & Suites By Carlson, Orlando Florida
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Orlando staff and other travellers.
45 questions
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Vancouver, BC

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Questions? Get answers from Country Inn & Suites By Carlson, Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the parking lot side. The other side is by a roadway and you'll get to hear the trash truck at 5am on Mondays.”
 of 5 bubbles Jtg415, 21 Feb 2017 | Read review
“Close to Universal Studios (9 min). That's it.”
 of 5 bubbles E3082DBmarkd, 17 Feb 2017 | Read review
“The suites are great & a big difference for only a few dollars more!!!”
 of 5 bubbles X342UHpauld, 16 Feb 2017 | Read review
“try to stay away from the elevators”
 of 5 bubbles jlarteta66, 13 Feb 2017 | Read review
“Try ANY other hotel but NOT this Carlton LOCATION As Club Carlson member - Please corporate office - remove this listing. SO SAD”
 of 5 bubbles jenseno762, 26 Jan 2017 | Read review
5 of 5