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Crowne Plaza Orlando Universal

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2,142 Reviews from our TripAdvisor Community

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Showing 1,853: English reviews
Toronto, Canada
Reviewed 23 October 2011

In late August of this year, my pre-teen granddaughter and I flew to Orlando for a week, specifically to visit Universal Studios, Seaworld and Acquatica. This was my 4th trip to Orlando, and my granddaughter’s 2nd in recent years. But it was the 1st time for both us staying at the Crowne Plaza Orlando Universal. The selection of this hotel...

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Thank kaprico
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear kaprico, Thank you for your outstanding review. I must say it was a pleasure meeting both you and your grandaughter. You certainly made the most of your trip and I am glad we had the opportunity to catch up during your stay. We look forward to being your host again when you come back for your return visit in...

Fort Lauderdale, Florida
Reviewed 22 October 2011

The Crowne Plaza Orlando Universal is a pleasant, clean, efficient hotel with a great location for visiting Universal with the kids or on a run of the mill business trip. But, it is does not have any sense of luxury or indulgence that one expects in a 4 star rated hotel. Our room and the property were on par with...

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1Thank phk123
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear phk123, Thank you for your review and recent stay. I am glad you found the staff friendly and the hotel very nice and efficiently run. We look forward to being your host hotel the next time you visit Orlando. Please contact me directly if I can be of service. Sincerely, Scott

Billingham, United Kingdom
Reviewed 16 October 2011

Stayed here as a base for our first two nights before we headed of to the gulf coast for the rest of our vacation. As priority club members we always stay in either holiday inns or crown plazas. Had our first stay in this CP earlier this year in April as the big holiday inn property on I drive that...

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1Thank Lesley B
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Boyle73, Thank you for your review of your recent stay. Sounds as though you had a great time. We have several different room types available. I am sorry if the room type and location you had did not fully meet your needs, however, feel free to contact me prior to your next visit and I will ensure you get...

Oakville, Canada
Reviewed 13 October 2011

The Crown Plaza staff were very friendly and helpful. The room was clean, it was during somewhat of the low season so it was fairly quiet, and the location was good as I did want to visit Universal Studios this trip. The down side was that my room was on the second floor with a view of a concrete slab,...

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Thank Fouldstr
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Fouldstr, Thank you for your review and recent stay. I am happy to hear you found the staff friendly and helpful and the room clean and quiet. Next time you come back, please reach out to me prior so I can ensure you get a room on a higher floor with a great view of Universal Studios and our...

Hervey Bay, Australia
Reviewed 10 October 2011

Where do we start. Hotel is close to everything. All great places to eat. Has free transfers to all the theme parks. For universal, wet n wild, SeaWorld, aquatica there is a bus that you get tickets for each morning in the lobby. (get them the day before if you can as bus can get full very quickly) Crowne Plaza...

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2Thank Paul S
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Paul S, Thank you for your review. It was a pleasure meeting you during your stay. We appreciate the detail and time you put into telling everyone about your great experience at the Crowne Plaza Orlando Universal. Despite the out of ordinary things that did happen, I am glad that you had a great time. We look forward to...

Hollywood, CA
Reviewed 9 October 2011

Me and my associate had a wonderful stay in this beautiful 4 star. The front desk staff was incredible. They even gave me a room upgrade when I mentioned Trip Advisor. The rooms are clean and modern. There is a pool, tiki bar, and even a game room. The conference centers are nice and well equip. Close to Universal Studios...

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1Thank Wrldtraveler365
daquintana, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Wrldtraveler365, Thank you for your amazing review! I am glad that you were upgraded to your room upon arrival. I am especially happy to see that you were happy with our front desk staff. You are correct; our Quiet Zone is a Crowne Plaza brand standard that is perfect for guests who need a perfect night of sleep. We hope...

Boston, Massachusetts
Reviewed 8 October 2011

I stay at a different hotel every week - this place is in a good spot for business maybe - but really has no frills or Disney feel - We asked for tickets to park in evening and they said they only have them inthe morning - then we asked for a shuttle bus to park and we had to...

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2Thank DrtimothyCarroll
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear baddabingtmc, Thank you for your review. You are correct, we offer an excellent hotel for business travelers. We also cater to thousands of families each year as well. I would like to offer some clarification so future guests are clear on the services that you point out. We do sell tickets to all Universal Parks daily from around 7:30am-noon,...

Lake Placid, Florida
Reviewed 7 October 2011

I arrived on September 29, 2011 and stayed one night. I was in Orlando for a business seminar at a different hotel and chose the Crowne Plaza because it had better reviews. I received a welcom email about a week before my trip explaining the types of restaurants and activities by the hotel. That was the first time I ever...

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1Thank jm33852
daquintana, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

jm33852, Thanks for your amazing review. I am glad that you received one of our welcome emails from our General Manager, Scott Tripoli. We try to be proactive with our guest’s needs, and the emails are a perfect way to find out if there is anything we can do to ensure our guests have a perfect stay. We hope you...

wrexham
Reviewed 6 October 2011

We stayed from the 23/9 to the 29/10 and we had an excellent stay,upon check in we asked for a room with a fridge and after a bit of confusion where we were told a twin room only had 1 bed ?? We were given a room on the 3rd floor overlooking the pool.we went to chats lounge and had...

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Thank smithsmithnk
stripoli, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear smithsmithnk, Thank you for staying with us again and for your 3rd great review. I'm sorry for the initial confusion, but am glad you loved the room overlooking the pool. You are correct that we are remodeling the lobby bar and converting it to a new bar and grille. It should be finished by December 10. I believe you...

Tipperary, Ireland
Reviewed 5 October 2011

Terrific stay @ the Crowne Plaza Orlando Universal - staff were great & very helpful, Upgraded to a suite on arrival. Highly recommend this hotel, the food was terrific (both breakfast & bar food), pool was a treat, shuttles to parks very handy & the staff were so helpful & friendly. Accommodation was perfect - everything you could want &...

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Thank Edel_Cahill
daquintana, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Edel_Cahill Thanks for your amazing review. It is great that you were upgraded to one of our studio rooms upon your arrival. It seems like you really enjoyed the property, but most importantly our staff and the service they provided to you. We also hope you return to see us! -Didier

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: $163 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, IHG, Hotels.com and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Orlando Universal Florida
Hotel Style:
#44 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

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51 questions
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Romford, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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