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The Ritz-Carlton Orlando, Grande Lakes

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#21 of 335 Hotels in Orlando
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GreenLeadersSilver level
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The Ritz-Carlton Orlando, Grande Lakes
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2,388 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

We left Philly with snow on the ground, and enjoyed three great days at the Ritz Carlton. Great mid-size conference hotel. Their high-end restaurant, Norman's, is exceptional for a hotel, and would be great on its own. Wish we could have stayed a few more days, instead of having to head back to crusty leftover snow and kids' soccer practices...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jim H
Clearwater, United States
Reviewed yesterday NEW

Outstanding trip this time. Had a very enjoyable stay, with no problem. Trish and Adam in the Club Room do an outstanding job taking care of the guest. Both are very pleasant and cheerful. The Food slection was outstanding as well. Thanks

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank H2377IAmichaelr
Papillion, United States
Reviewed yesterday NEW

This is a hotel with all the amenities and you will pay for it. Everyone was very nice and helpful but not sure worth the price, for me anyway. Was just a business trip and they did fine but I would stay here with family for pleasure. It is not walking distance to anything so you have to drive to...

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Thank A3248EOerick
Ottawa, Canada
Reviewed 3 days ago NEW

I recently spent a week with my 11 year old at the Ritz Grande Lakes. The resort is a beautiful oasis of calm, just minutes away from all the amusements parks (Disney, Universal Studios etc.). The resort shares grounds with a Marriott hotel -- this means twice as many amenities -- a huge lazy river, pools, a driving range, tennis...

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Helpful?
Thank Kate M
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Kate, Thank you for visiting us at Grande Lakes and for sharing your review. We strive to cater to each and every one of our guests, no matter their age, so I am delighted to hear that you and your daughter had a wonderful time with us! Please know that I have shared your kind words with Amy at...

Orlando, Florida
Reviewed 3 days ago NEW

We had high hopes for this property...but it didn't live up to our expectations. To properly prefaces this... We love the Amelia Island Ritz's and the JW right next door to this Ritz's and have stayed many times at both locations as well as the Gaylord down the road. At any of these aforementioned properties the staff makes you feel...

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Helpful?
Thank speedster351
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share you comments on your recent visit to the resort. I am very sorry for the number of issues you experienced. Your feedback is very valuable to me as these incidents need to be corrected so they do not happen again. I would be grateful if I could speak with you directly to...

Reviewed 5 days ago NEW

The Ritz amazed us with their genuine customer service. From their "lobby ambassador" Carol who is a treasure and arranged an unforgettable anniversary dinner for us (balloons, personalized menu,flowers etc.) to the remarkable Trish and staff on the fantastic club level to the warm &welcoming cleaning & maintenance staff - this hotel simply shines. Most hotels talk a lot about...

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Helpful?
1Thank John D
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear John, Thank you for sharing feedback about your recent stay. I am delighted to hear that you had a wonderful anniversary celebration at Grande Lakes! Please know that I will share your kind words with Carole, Trish, Martha and their leaders. If I may assist with anything at all either now or in the future, please feel free to...

Mooresville, North Carolina
Reviewed 1 week ago

This property and service are fantastic. The spa is amazing and Norman's restaurant is wonderful. I would come back to this property in the future. The staff at the pool and spa are amazing and loved the fitness facility

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hollybX2898OK
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Holly, Thank you for staying with us at Grande Lakes and for sharing your review! It is wonderful to hear that you enjoyed your stay and all of the amenities available at The Ritz-Carlton Orlando! If I may be of assistance as you are planning your return visit, please feel free to reach out to me at john.draper@ritzcarlton.com. Best...

Rockledge, Florida
Reviewed 1 week ago

Played golf, went to the spa for a massage, and even had a noise complaint that was handled perfectly, could not have been a more perfect weekend. This is one of the best places I ever get away to. Love the treatment I get.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank VowRenewalTravel
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for staying with us and for sharing your review. I am sorry to hear that you experienced an issue with noise while you were with us, but I am delighted that our Ladies and Gentlemen were able to resolve the problem quickly! If I may be of assistance with anything at all, either now or in the future,...

Fernandina Beach, United States
Reviewed 1 week ago

We come every year for Bay Hill and the Ritz always makes us feel as if we are the most important guest on property. They have such great attention to detail. The Ritz makes visiting Orlando a relaxing and enjoyable experience! We will return again next year.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank U2027YNteresap
John D, Guest Relations Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for returning to Grande Lakes and for sharing your experience! I am delighted to hear that your recent stay with us was exceptional! If I may be of assistance as you are planning your return visit next year, please feel free to contact me at john.draper@ritzcarlton.com. All the Best, John Draper

Palm Beach Gardens, FL, United States
Reviewed 1 week ago

Incredible facility, poorly trained staff. Beyond Norman's Restaurant, the rest of the food and food service is way below average. Guests are treated as transients, repeat customers are not acknowledged.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank marck636
Jenny P, Hotel Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback on your visit to the resort. I am very sorry to hear that your overall experience did not meet your expectations. I would love the opportunity to speak with you about the details and if you have the time I can be reached at jenny.piccione@ritzcarlton.com. Warm regards, jenny.piccione@ritzcarlton.com

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Region: United States > Florida > Central Florida > Orlando
Price Range: $357 - $1,294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#10 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travellers.
48 questions
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool View rooms”
  • Bathroom with Tub and separate shower
  • Large 65-70
  • Comfy King size bed
 of 5 bubbles speedster351, 25 Mar 2017 | Read review
“Try their restaurants, amazing”
 of 5 bubbles 356hafizf, 18 Mar 2017 | Read review
“Go for the Club Level if you can!”
 of 5 bubbles Peter537, 18 Mar 2017 | Read review
“get up higher and in the middle of hotel for great views.”
 of 5 bubbles J0hnPM10, 1 Mar 2017 | Read review
“when possible take a pool view, lake view suite”
  • fab views and so peacefull in this busy place
 of 5 bubbles 72bobs, 17 Feb 2017 | Read review
5 of 5