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The Ritz-Carlton Orlando, Grande Lakes

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#18 of 335 Hotels in Orlando
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The Ritz-Carlton Orlando, Grande Lakes
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2,460 Reviews from our TripAdvisor Community

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Showing 2,319: English reviews
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Burleigh Heads, Australia
Reviewed 2 days ago NEW

This property is one of those rare properties that even the most discerning eye can't fault, from the check-in experience to the room to the staff overall, the hotel does a brilliant job in a beautiful location, I can't recommend the property highly enough for visitors to Orlando, you won't be disappointed by a hotel which is exceptionally well run...

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Thank Priveluxe
St Petersburg, Florida
Reviewed 3 days ago NEW

Beautiful location, not the best Ritz Carlton. We love the lakefront property and have stayed at this location before. It is pet friendly which is a big plus, even though there is virtually no place to dine with your dog, including the patio restaurant. It does not rise to the level of service and decor of other Ritz Carltons that...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Marie D
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share you comments on your recent visit to the resort. I am very sorry for the number of issues you experienced. Your feedback is very valuable to me as these incidents need to be corrected so they do not happen again. I would be grateful if I could speak with you directly to...

Roanoke, Virginia
Reviewed 3 days ago NEW

Recent stay was for two days prior to a cruise.. We took our 17 year old daughter and decided we would introduce her to the Ritz experience.-decor, staff, service, and food. The entertainment at pool or during dining was exceptional.-if you wanted the option it was there or if you wanted serenity the layout allowed. Top shelf! Thanks for a...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank shoresmj
Hubbardston, Massachusetts
Reviewed 3 days ago NEW

What a beautiful hotel and Norman's is one of the best restaurants we have eaten at!! Our meals from starters to dessert were so well thought thru and so delicious.My filet mignon was to die for, best I have ever eaten! We also ate at the H&H, and the restaurant in the hotel lobby, both had wonderful food! The rooms...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank loriheidenengle
Tampa, United States
Reviewed 4 days ago NEW

One of the best hotels I have ever stayed in. Have been recommending it to friends. Everyone went out of their way to make stay enjoyable even though I was alone. I went to rest and that is exactly what happened. The service was the best as well as the food. It was different than other hotels because they went...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank laurahT7761BR
Reviewed 4 days ago NEW

Not up to same standard at many previous Ritz stays. From scalding hot water, barking dog in adjacent room, inconsistent room cleanings and pool deck so full with guests from Marriott hotel that no pool chairs available, recommend to skip higher cost of Ritz and simply stay at adjoining Marriott.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank meredithp435
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you very much for taking the time to share your recent experience at The Ritz-Carlton Orlando, Grande Lakes. It is through real life comments from our guests that we are able to continuously improve and provide exceptional service. From the feedback you provided, it appears you experienced noise, plumbing, and inconsistent room cleanliness issues. I understand that this made...

Reviewed 5 days ago NEWvia mobile

First time having a facial and it was amazing! Can't wait to go back, Thank you Jennifer. Next up was a pedicure. Best I've ever had!! Loved being able to spend the entire day at the spa. Wish we had known to reserve our lounge chairs at the pool before going for our spa services. pool was busy when we...

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Thank Molly M
Little Rock, Arkansas
Reviewed 5 days ago NEWvia mobile

This started as a business trip.Then wife joined on day 3 of 5. If I had know I would have moved. At&t cell phone doesn't work in room or by pool. You have to go to lobby. Everything else is good plus. I want to listen to music can't do it on my data or the hotels. I even paid...

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Helpful?
Thank Eliderek
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share you comments on your recent visit to the resort. I am very sorry for the number of issues you experienced. Your feedback is very valuable to me as these incidents need to be corrected so they do not happen again. I would be grateful if I could speak with you directly to...

Tampa, Florida
Reviewed 1 week ago NEW

The wife and I have always enjoyed a weekend at this hotel. Staff is excellent and the hotel is immaculate. The new restaurant (Hi Ball something...) downstairs is a massive upgrade from the old Vineyard Grill.

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Helpful?
Thank Jeff L
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback regarding your recent visit to The Ritz-Carlton Orlando, Grande Lakes. We are delighted to hear of the exceptional experience you encountered while with us. Please know that I will share your positive feedback with our Ladies and Gentlemen. I hope your travel plans will bring you back to our hotel again soon. We look forward...

Vancouver, Canada
Reviewed 1 week ago

I stayed at the Ritz Grande Lakes for a work conference. The grounds and reception were beautiful and well kept. Restaurant and pool area was large and comfortable, although service was slow at both. What was lacking mostly was in the quality of the food (catering/for the conference) and an incident with hotel staff. On the third night of my...

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Helpful?
Thank Tania K
Adil D, Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Dear Tania, Thank you for taking the time to share your feedback on your recent visit to the resort. I am very sorry to hear that that your overall experience did not meet your expectations. I would love the opportunity to speak with you about the details of your stay and if you have the time I can be reached...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Region: United States > Florida > Central Florida > Orlando
Price Range: $353 - $1,131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
The Ritz-Carlton Orlando, Grande Lakes Florida
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#11 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travellers.
52 questions
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South side view is the best. Looks over golf course and spa.”
95jareds, 20 Apr 2017 | Read review
“Choose a pool view! It's lovely. Go for the extra sitting room. Wonderful.”
KLC904, 10 Apr 2017 | Read review
“pool view guests can see disney fireworks at night in the distance”
jmstuart1, 10 Apr 2017 | Read review
“Get a room on higher floors facing golf course.”
AKumar427, 9 Apr 2017 | Read review
“Make sure you have a balcony that faces directly towards the theme parks if you want to see the fireworks every night!”
bonnyc312, 7 Apr 2017 | Read review
5 of 5