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Westgate Palace Resort

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Westgate Palace Resort
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1,528 Reviews from our TripAdvisor Community

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Showing 1,258: English reviews
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Detroit, MI
Reviewed 3 days ago NEW

You can't beat a hotel with a kitchenette, 2 bedrooms, 2 bathrooms, and a sofabed. (This place was booked on AIRBNB because the it's a Westgate timeshare property, I believe, where the owners rent out their rooms.) This property is right off I-Drive and less than 2 miles from Universal Orlando. Nice pool, fitness room, movie room, and game room....

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Helpful?
1Thank 9Superstar9
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We thank you for visiting the Westgate Palace Resort, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We are always thrilled to read when guests have enjoyed their stay and more so when they would recommend us to others....

Reviewed 5 days ago NEW

We could not get our safe to open so they sent security to fix. Michelle and Kristian were friendly , efficient and best of all were able to fix our safe! They did a great job! I also noticed them around the property that day and they were on top of any concerns at the property.

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Helpful?
Thank jennifer c
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. We appreciate you taking the time to acknowledge the service provided to you by members of our staff. Ensuring guests’ satisfaction is our mission and it is rewarding to hear when we are achieving that goal. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Anja

Reviewed 5 days ago NEW

We're here now I tell you the place is a joke. Room is supposed to accommodate 6 but we have 1 sofa really maybe someone can just sit on our laps. Light over tub doesn't work , ice machine bangs all night , shower big enough in master bedroom to fit one if your lucky same with the tub .....no...

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Helpful?
1Thank Victoria K
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We do hope that you brought all of your concerns to the attention of our front desk so that we could address...

Reviewed 6 days ago NEWvia mobile

First off room was not what was shown to me and family. Second there was no hot water 90% of the time. Called several times about it staff member came to the room and told me to turn all the faucets to get the hot water going because sometimes the hot water "gets clogged in the pipes". Really, wow. Then...

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Helpful?
Thank Brad F
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to communicate to us through TripAdvisor why your stay at the Westgate Palace Resort did not meet your expectations. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take your feedback into account as we work toward improving...

Omaha, Nebraska
Reviewed 1 week ago

My family and I stayed 15th through the 21st. We skipped the pitch and started our vacation the way we wanted to. We simply said No Thanks! We heard them talking to others and the were pitching hard. I don't know why the people didn't get up and walk away. FREE WILL! The room is what it is. We saw...

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Helpful?
2Thank smileytracy
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us, despite the issues that may have arisen. I will pass on your praise to our staff. Thank you for choosing to stay with us at the Westgate Palace Resort. We do hope...

Cary, North Carolina
Reviewed 1 week ago via mobile

They are not up front about things. They are only concerned about getting more money from you . Big mistake to get hooked up with this company. The Palace is below average. out of date amenities unless you ask for updated room. Only bright spot is Interval.

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Helpful?
Thank vg1vg22017
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. We do regret to hear that you are displeased with our property and the way that our company does business. Although we are uncertain of what the circumstances were that may have caused this – we do apologize for any inconvenience. We appreciate you choosing Westgate and hope to serve you again soon! Anja

Reviewed 1 week ago via mobile

Room was extremely small and had other people hair all over it. The room was so small there was no where to store my luggage. There was absolutely no space to move around with out running into each other. I'm assuming they gave me this room because I booked through a third party. The front desk girl was really blunt...

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Helpful?
3Thank Shantonise B
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your experience at Westgate Palace Resort. We appreciate your feedback and sincerely regret that we failed to meet your expectations. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your...

Palm City, Florida
Reviewed 1 week ago

Arrived Friday March 17th afternoon. Everyone was pleasant I came in contact with. Family members I was staying with- not so much. I'm sure you will hear about their experience. Made dinner in room. Oven was so so-had to leave food in longer than manufacture recommendations. Everything stuck in the pans even though I greased with olive oil. Grabbed a...

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Helpful?
1Thank jaeger45
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your experience at the Westgate Palace Resort. It is of deepest regret to learn that your recent stay with us was anything less than exceptional. We appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our Management Team. I know they share a common interest...

Bublin
Reviewed 2 weeks ago via mobile

Great hotel from the security at the gate (carlos) so helpful and very friendly. Rooms are great size super location for getting to all the park. Only down side and its the only fault was the timeshare push as soon as you walk in not the first thing you want as you get off a long flight. Pool area is...

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Helpful?
Thank John E
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. We are excited to hear that you thought the rooms were great, pool area clean, and the resort had a great location to nearby attractions. We regret that you may have been inconvenienced by certain sales team members.We are happy that you enjoyed your time and we hope to see you again soon. Nicole

Reviewed 2 weeks ago via mobile

To keep things short and simple, during our stay at the Westgate Palace Resort in Orlando, FL my 1 year old son and my pregnant wife were bit up by BEDBUGS and we received no type of compensation. Also the security staff and management staff were inconsiderate to the seriousness of the situation when I attempted to come to a...

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Helpful?
4Thank Kevin W
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your review with us. We are certain that you have reached out to us via our Westgate Palace Twitter page. It is unfortunate to see that you found that our resort management’s attention to your concerns seem to not satisfy you. We have been made aware that you were provided with compensation of your visit regarding...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Price Range: $194 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Vacatia and Hotels.com so you can book your Westgate Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida
Hotel Style:
#38 Top resorts Hotel in Orlando
#48 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Palace Resort staff and other travellers.
118 questions
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Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles victoriakB1207XS, 25 Mar 2017 | Read review
“Inspect it when you get, read all reviews and note every hotel or major establishment has issues (like roaches). You just don't see them!”
 of 5 bubbles smileytracy, 23 Mar 2017 | Read review
“Be careful if you stay........”
 of 5 bubbles marksD4070EL, 20 Feb 2017 | Read review
“go elsewhere”
 of 5 bubbles donmorrell, 13 Feb 2017 | Read review
“all rooms are great”
 of 5 bubbles 98rickp, 13 Feb 2017 | Read review
5 of 5