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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,145 Reviews from our TripAdvisor Community

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Showing 3,814: English reviews
1 review
Reviewed 3 days ago NEW via mobile

Great hotel for vacation. If you want to go somewhere good but don't like drive far you will like this place. About 5 minutes away from international drive where there is everything from restaurants to amusement park.

Helpful?
Thank Akash L
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We thank you for visiting the Westgate Lakes Resort, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We are conveniently located close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your... More 

Jackson, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Stayed in the 1400 building and had two small issues the resort corrected immediately. I read the previous reviews and cannot agree with all the negativity. We would recommend staying again. The only thing that was difficult was parking at night but that's to be expected in a resort of this size. The parking garage had room each time.

Helpful?
1 Thank JesseFuller
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for being our guest and providing such a kind review of our property. Although we never like for our guests to have any issues, we are glad our team was able to assist you with your needs. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Anja More 

Redford, Michigan
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

My husband and I recently stayed at this resort on recommendation from a friend of ours who has a time share here. The resort staff was very customer friendly, as well as the sales people who tried to entice us to purchase a time share. The room that we had was a studio, which was very nice, and the bathroom... More 

Helpful?
1 Thank Tonia H
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for visiting the Westgate Lakes Resort and Spa. We always welcome feedback from our valued guests as we rely on this to show us where we are doing well or where we can improve. We apologize for any inconvenience due to the issue with the elevator and are glad it was able to be fixed quickly. Rest assured... More 

Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW via mobile

My friends and I decided to make use of my grandfathers wonderful time share at the Westgate Lakes and have thanksgiving there. We went fishing and ate at their very own smokehouse after being recommended by the pool bartender James, who was very friendly and attentive to our needs as guest and tastiest drinks if I might add, and although... More 

Helpful?
1 Thank StephHousier0809
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your review. Our goal is to provide a relaxing and enjoyable stay for all of our guests. We are happy to read we were able to do just that; and it goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay.... More 

Minnesota
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago

We stayed here the week before Thanksgiving. We loved that it was just minutes from all the theme parks, had a free shuttle to the theme parks, just minutes from the airport, has security guard at both entrances, lots of things to do there (tennis, mini-golf, ping-pong, basketball, swim in any of their 7 pools, volleyball, paddleboats, etc). Lots of... More 

Helpful?
1 Thank Chelledan03
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your experience. We are so happy that you had a great time. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We are thrilled you were able to take advantage of our great location and enjoy our resort amenities.... More 

Bayville, New Jersey
Level Contributor
525 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 1 week ago

Traded our RCI to stay here in the Delux Villas. Place was huge. Rooms were large with huge Grecian Jacuzzi in master bedroom. Beds were ok and the place was clean. Would stay here again. We had a car because we wanted to come and go and not have to schedule a shuttle. Since it was a timeshare trade I... More 

Helpful?
1 Thank dinerdon
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your review. It pleases us to know that you enjoyed the comfort of your accommodations and that you enjoyed our ideal resort location. We appreciate all feedback received from our guests as it allows us to see if there is need for improvement in any area of our service, products, or facilities. We trust you will continue... More 

Level Contributor
2 reviews
Reviewed 1 week ago

what a fabulous room so big, jacuzzi bath , king size bed , washer dryers, dishwasher full kitchen , full size lounge area. could not fault it . lovely grounds with a good supermarket / deli . staff friendly. good sports bar with outdoor seating around a pit.

Helpful?
Thank Caroline Y
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your review. It is such a pleasure to know that you enjoyed a wonderful vacation with us. We are glad to see that you enjoyed our lovely staff and great resort amenities. We hope to see you again soon. Luna More 

Mount Pleasant, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I was an IAAPA Attendee who stayed here during the period of 11/13/16-11/18/16. During my stay I experienced a traumatic experience. On the evening of 11/16/16, I entered my room, turned on the lights and checked the closets as I normally do. I placed my purse on the bed and checked under the bed. The bathroom was dark so I... More 

Helpful?
2 Thank Bonnie S
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your experience with us. It is certainly unfortunate to hear that you may have endured such an unpleasant experience. We have reached out to our Risk Management team to let them know of your desire to be updated. The Risk Management team handles matters such as this, not the General Management. Typically, this team investigates all... More 

Trenton, New Jersey, United States
1 review
Reviewed 2 weeks ago

I visit this resort in October, my resort was the villas, but I wanted to try the lakes. I don't like when you check in, they want you to give them 20.00 just to show up for a complimentary breakfast just to get me to buy another timeshare. And I did but got my old timeshare upgraded to a two... More 

Helpful?
Thank Donna D
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your review with us. We strive to provide all of our guests with a great experience and your comments showed that we did not achieve that goal. For this, we sincerely apologize. Our goal is to provide a visit that is both enticing and enjoyable. We are always looking for new ways to improve and the... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I booked my trip through expedia. We arrived at the resort and checked in. Everything went relatively smoothly. The resort is huge and the shuttle buses are few and far between. The security staff was unfriendly and at times clueless. We were told to go to free breakfast the following morning that was not advertised as a timeshare presentation but... More 

Helpful?
2 Thank Rachel P
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your review with us. As a timeshare resort, we certainly allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however the overall customer service experience provided to our guests should certainly not be altered in any way. Participation is purely voluntary. We certainly do our best to... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: $128 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#50 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
239 questions
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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would ask for an end unit. Allows for more windows and neighbors on only one side.”
 of 5 bubbles JesseFuller, 29 Nov 2016 | Read review
“block 4 not too far from main lobby”
 of 5 bubbles caroliney877, 22 Nov 2016 | Read review
“Poor guest service that is not worth a penny!”
 of 5 bubbles Q122LQbonnies, 21 Nov 2016 | Read review
“Our room was 2223B - which was quite a ways to walk to restaurant or main lobby.”
 of 5 bubbles UsaTammer, 19 Nov 2016 | Read review
“They do not offer room requests”
 of 5 bubbles wanderenn, 17 Nov 2016 | Read review
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