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Westgate Lakes Resort & Spa

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5,366 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,970: English reviews
Middle River, Maryland
Reviewed 9 July 2014

I stayed here in December of 2013 and it was amazing for me, I am from Maryland and it is always cold that time of year. It was nice enough I could sit outside and enjoy breakfast on the balcony. I like having my own kitchen do cook or just keep snacks and drinks for the week. We had our...

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Helpful?
1Thank Susie K
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate you taking a moment to review our luxurious property. Most of our units have a balcony overlooking the lake so that you’re able to enjoy peace and relaxation. Thank you for sharing how much you loved our accommodations, amenities and Smokehouse Grill restaurant. We hope you will come back to visit us again next summer. Ariel

Reviewed 9 July 2014

We have stayed at Westgate twice and honestly the chain should be banned from working with any more of the attractions in Orlando. Both times we were promised to work around or schedule for the tour then the day before it was changed without contacting us. We were treated and insulted badly by the tour staff. Rooms we filthy and...

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Helpful?
5Thank Crashencat
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for expressing and bringing your concerns to our attention. When scheduling a timeshare tour our sales team tries to work with our guest for the most convenient time. Tour dates may be subject to change depending on the availability. Our guests will always be contacted of any changes that may be made. We apologize if our staff was...

Palm Beach, Florida
Reviewed 9 July 2014

This was the third time that I stayed for a one week "get away" through Interval International. Once again it was an enjoyable time. I went with my cousin and she travels the world and stays at some of the best hotels. She was very impressed with Westgate Lakes Resort. The 2 bedroom is very roomy and although we were...

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Helpful?
Thank jpWorldTraveler
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value your review and repeat business. It’s always a pleasure knowing that our guests are having a fantastic time on property. Our friendly professional staff is there to provide the opportunity to enhance your overall stay experience. Thank you very much for your kind words on our spacious and clean units. We would love to welcome you back to...

Orlando
Reviewed 8 July 2014

I can see by looking at the pictures why some people love their rooms and others do not. It appears that some of the rooms have been updated while others are not. I noticed when we walked in that there were crumbs on the floor, and our feet turn black if we walk around the room without shoes. On the...

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Helpful?
2Thank RUkiddingmerightnow
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your vacation experience with us. Our property is in the process of updating all of our units. In regards to the overall cleanliness of your unit, please allow us to apologize if it was not up to our usual standards upon your arrival. Our guests can always go to the front desk to request for specific...

Lauder, United Kingdom
Reviewed 8 July 2014

This is what you would imagine a timeshare hotel to be....a huge complex, impersonal, loads of smiley staff, and hard sell for 3 hours on one of your valuable days holiday. The facilities were ok, but no less than you would expect for a higher end resort. Plenty pools, fitness centre facilities were good, plenty staff on hand (most of...

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Helpful?
2Thank Michael M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your comments regarding your recent stay with us. The comfort of our guests is a top concern for us. We're sorry to read that your overall stay was not satisfactory, we are always looking to improve and your feedback is of great help. Please revisit us in the future to see how we are working hard to...

Refugio, Texas, United States
Reviewed 8 July 2014

Booked here 11 months in advance for my daughters 16th birthday. The rooms were fantastic and the view of the lake was awesome. As an owner at another property I was expecting the same kind of quality service. Some of the services were not so good while others were outstanding. The trolley service was a joke, every 30 minutes if...

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Helpful?
2Thank Stacey N
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thanks for sharing your daughter’s birthday trip with us. At the resort our team members take pride in providing consistent customer service to all of our guests. We appreciate you for bringing your concerns to our attention. Please know that your feedback is very valuable and will allow us to provide many more great vacations for the future. Ariel

Reviewed 8 July 2014 via mobile

Nice facilities, friendly service, good amenities but parking is a limited and crowded at times. Great location and easy access time theme parks and other outside activities. We have visited twice and will go back.............

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Thank Gerald L
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Welcome back to Westgate Lakes Resort and Spa. We are so delighted that you have returned to visit us. We appreciate your kind words on your overall experience on-site. It would be an honor to provide you with another memorable vacation! Ariel

Reviewed 8 July 2014 via mobile

My family of 10 stayed comfortably in a three bedroom villa 1421. It was on the second floor with a two balconies facing the pools. I found it to be quiet and perfectly located for our needs.I wish there had been more frequent transportation around the resort though. I had back surgery 3 months before our trip and drove from...

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Helpful?
Thank Felicia C
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for choosing our location as your vacation destination. It’s such great news to know that your family had an enjoyable family reunion. There are always plenty of activities and amenities to keep everyone happily entertained. We have notated your suggestions regarding our scheduled transportation and Serenity Spa. This will allow us to enhance all of our guests and...

Highland Park, New Jersey
Reviewed 7 July 2014

Very nice experience, minus a family of foul mouthed people, and kids running and riding bikes right in front of you, all in all it was a very nice place to stay. Lots of trashy people, so be ware... Love the location.

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Thank vicky g
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are delighted that you had a great stay with us at the Westgate Lakes Resort and Spa. However, we do apologize if for any reason other guests disrupted your stay. We look forward to seeing you again next time you travel into this area. Sincerely, Katrina

Lake Wales, Florida, United States
Reviewed 7 July 2014

I spent 3 nights with my extended family at this resort and rented a 4 bedroom villa. The room was decent and clean. It was a good place to stay. It did have its average wear and tear just as any aging hotel would. We had great customer service with the front desk but the cleaning and engineering staff left...

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Helpful?
Thank Jeffrey B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the moment to evaluate your experience at the Westgate Lakes Resort and Spa. It’s extremely gratifying any time a guest shares that they enjoyed their stay at the resort and that they felt our staff provided great customer service. Our objective is to provide all guests with superior service and accommodations. We do hope that you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: $135 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#44 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
275 questions
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Rhode Island
1 month ago

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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're there for business, request building 700 or 900 for best proximity to package pickup and the business office.”
 of 5 bubbles Jennymac18, 24 Mar 2017 | Read review
“For seniors, the buildings overlooking the lakes were very quiet and more private. Only negative-WIFI is extra”
 of 5 bubbles susanj487, 24 Mar 2017 | Read review
“As for rooms that overlook one of the lakes.”
 of 5 bubbles tess2522, 21 Mar 2017 | Read review
“top floor beautiful view. Lots to do, friendly staff, any building will be nice.”
 of 5 bubbles Kmar1968, 21 Mar 2017 | Read review
“ask upon entering. Let them know the reviews concern you.”
 of 5 bubbles mct121160, 20 Mar 2017 | Read review
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