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JW Marriott Orlando, Grande Lakes

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#64 of 334 Hotels in Orlando
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GreenLeadersSilver level
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JW Marriott Orlando, Grande Lakes
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2,957 Reviews from our TripAdvisor Community

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Sebring, Florida
Reviewed yesterday NEW

This is a great Marriot for a family. It isn't cheap I will admit that, but you get what you pay for. the service is top notch the rooms are top notch and very clean. The pool are outside amenities are amazing. Not everything is free but alot of it is. I would highly recommend this hotel.

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Helpful?
Thank sks8686
London, United Kingdom
Reviewed yesterday NEWvia mobile

Checking out of Ritz-Carlton Grande Lakes and checking in at JW Marriott may seem daunting for someone who dislikes a corporate guestdriven hotel. But this preconceived notion of sharing this place with business travellers on conference trips was quickly erased the moment I walked into the lobby of this palatial hotel. We were here afterall, for a couple of nights...

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Helpful?
1Thank Bbleus
Morgantown, West Virginia
Reviewed 3 days ago NEWvia mobile

Pros: Nice hotel, convention center, pools Cons: room cleanliness, bad customer service, tv problems, a/c didn't keep room cold enough I've stayed at a decent amount of nice hotels to have some knowledge on what is good and bad. My family of 5 stayed in this room for one week. We have 3 kids under the age of 4, so...

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Helpful?
Thank campsubie
Management response:

Good day, Thank you for your review. I deeply regret that we did not meet your expectations during your last stay at our resort. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further improve the overall operation of the resort. Please accept our upmost apologies. The...

Karlstad, Sweden
Reviewed 3 days ago NEW

I would say that this is an average hotel, not really good and not really bad. I had problems with opening my door and apparently that was a batteri in the lock that needed to be changed; the maintenance guy said this. The batteri change never happened and they were quite rude when I did what they told me to...

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Helpful?
Thank Anders_Gu
Amelia P, Administrative Assistant at JW Marriott Orlando, Grande Lakes, responded to this review

Good day Anders_Gu, Thank you for your feedback. It is our goal to ensure that our guests are satisfied with their experience while staying at our resort. We strive every day to make our guests’ experience one to remember, however it appears that we failed to meet your expectations, and for that we are truly sorry. We hope that you...

Dhaka City, Bangladesh
Reviewed 4 days ago NEWvia mobile

Lounge is excellent and the staff specially the Manager MS Pat n chef MS Zin made feel that am at home . They are very caring Make me feel that am with dear one . I wish their success in their career. Thanks Iqbal Hassan Mahmood

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Helpful?
Thank pramik_pagal
Spotsylvania, Virginia
Reviewed 5 days ago NEW

The staff and especially the check in staff were excellent. We were able to check in a few hours earlier than scheduled. The breakfast staff were very accommodating, it was the small thing that they did. There wasn't any Earl Grey Tea bags out and it was close to ending the breakfast hour. The young lady made sure I have...

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Helpful?
Thank KGiggles431
Canton, Michigan
Reviewed 6 days ago NEW

This was a much-awaited birthday trip to Orlando, and we chose to stay at the JW again. Being life-time Marriott Platinums, we wanted a luxurious experience, and notified the hotel in advance about the birthday as well. On check-in, no attempt was made to recognize the status or the birthday bit, despite the reminder. Nothing was done to make it...

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Helpful?
Thank Shawnee40_13
Amelia P, Administrative Assistant at JW Marriott Orlando, Grande Lakes, responded to this review

Good day Shawnee40_13, Thank you for taking the time to post your feedback on TripAdvisor. This type of information is crucial to us at it helps us improve our overall operation. I deeply regret the experience you endured during your recent stay, please accept my utmost apology. Additionally, I will send you a private message to further discuss an investigation...

Reviewed 6 days ago NEWvia mobile

You literally feel like you are at Atlantis in the Bahamas. Great services, friendly staff, and amenities. All the pool tube discussions are wrong. You get two per room, per day and their are plenty floating in the pool (return them at end of day). Definitely make reservations for food if you are highly organized, itinerary person as with conventions...

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Helpful?
1Thank Kevin H
Louisville
Reviewed 1 week ago via mobile

Good hotel that is also easy to get in and out of to enjoy Orlando. Lively pool and facilities (lazy river is great and let you use your own floats if you have them). Pool area does close too early (family kicked out of pool and hot tub every night) due to staying till closing. Rarely happens to me so...

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Helpful?
Thank Kentuckygirl_7
Amelia P, Administrative Assistant at JW Marriott Orlando, Grande Lakes, responded to this review

Good day Kentuckygirl_7, Thank you for taking the time to post your feedback in relation to your recent stay. I would like to sincerely apologize for the inconveniences you endured at our resort. I realize the frustration this may have caused you. We look forward to the opportunity of welcoming you back in the near future.

Ambler, Pennsylvania
Reviewed 1 week ago

I found this to be a very good business/convention hotel with all the amenities. There are a number of restaurants/bars, an excellent gym, business services, Starbucks, etc. If I was traveling on vacation I'm not sure I would stay here as it came across as very "corporate" but in fairness to the hotel I didn't try the pool or other...

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Helpful?
Thank John A

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Primo
Primo
Cuisines: Italian
Quench Poolside Bar & Grill
Quench Poolside Bar & Grill
Cuisines: American, Bar
The Lobby Lounge at JW Marriott Orlando Grande Lakes
The Lobby Lounge at JW Marriott Orlando Grande Lakes
Cuisines: Sushi, Bar, International, Pub
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 

Additional Information about JW Marriott Orlando, Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837-7662 (Formerly JW Marriott Orlando Grande Lakes)
Region: United States > Florida > Central Florida > Orlando
Price Range: $290 - $933 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Orlando, Grande Lakes 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott
JW Marriott Orlando, Grande Lakes Florida
Hotel Style:
#14 Spa Hotel in Orlando
#15 Green Hotel in Orlando
#15 Romantic Hotel in Orlando
#20 Business Hotel in Orlando
#25 Luxury Hotel in Orlando
#32 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Orlando, Grande Lakes staff and other travellers.
91 questions
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Questions? Get answers from JW Marriott Orlando, Grande Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quiet room”
 of 5 bubbles Anders_Gu, 23 Feb 2017 | Read review
“Very near the convention center”
 of 5 bubbles KGiggles431, 21 Feb 2017 | Read review
“Be sure to insist on receiving what you reserved”
 of 5 bubbles N4194AYdavids, 17 Feb 2017 | Read review
“water view....high up.......”
 of 5 bubbles 80janinew, 13 Feb 2017 | Read review
“Higher floors, as much closet space as possible”
 of 5 bubbles 593MichaelS593, 13 Feb 2017 | Read review
5 of 5