We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SureStay Plus By Best Western Orlando International Drive

avatar-imageavatar-imageavatar-image
Traveller (74)
Room & Suite (161)
Pool & Beach (68)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#315 of 365 hotels in Orlando
Location
Cleanliness
Service
Value
This property has identified as Hispanic/Latinx-owned and Women-owned.
Tripadvisor does not verify the accuracy of this information.
At the SureStay Plus By Best Western Orlando International Drive in Orlando, FL, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Free breakfast
Aerobics offsite
Archery offsite
Children's playground
Kids' outdoor play equipment
Street parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Vending machine
Poolside bar
Bowling offsite
Raquetball offsite
Squash offsite
Tennis court offsite
Water park offsite
Highchairs available
Shuttle bus service
Taxi service
Baggage storage
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Spanish

Location

5859 American Way, Orlando, FL 32819-8201
SureStay Plus By Best Western Orlando International Drive
218Reviews17Q+A16Room tips
Traveller rating
  • 65
  • 29
  • 29
  • 36
  • 59
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
NHGILDAY wrote a review Apr 8
Litchfield, New Hampshire176 contributions65 helpful votes
When arrived it was under construction. Both Bathrooms in the Lobby were closed? When got to the room the King Bedroom had a filthy Bed Cover. No Towels in the King Bathroom. The Kitchen had no cleaning supplies. I.E. Dish clothes, Dish Towels, Soap, Paper Towels. The Sofa Sleeper had no linens. The AC cooled best to 76-78 Degrees. As a Diamond Member that stays at many hotels. Very Disappointed but made the best of it.
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Megan D wrote a review Mar 2024
Gainesville, Georgia2 contributions2 helpful votes
Upon arrival at the address the hotel is named something different than what is listed on booking.com. I entered the lobby and the guy asked if I was here to check in. I responded with something along the lines of “I think so. I have a reservation through booking.com but the hotel name is different.” and he explained that the property had undergone recent “renovations” that included changing the name but there’s no signage anywhere to let arriving guests know, despite the guy saying this happens a lot. It’s now part of best western family of hotels apparently. So I get checked in but the guy has me sign nothing and I notice within a couple hours that the charge on my credit card is $161.63 more than what my rate was through booking.com so I went back to the front desk. The guy said the manager would have to fix it the next morning. I stopped by the next morning and the manager does have a print out of the info and says he will take care of it later because he had just arrived. I continued to check in with the manager daily with assurances it would be taken care of but now it’s almost 2 weeks later and still no refund. I’ve messaged them through the app, I’ve contacted booking.com customer service, and I’ve emailed best western with no results at all. As for the actual hotel, the walls are PAPER thin as a couple next to us kept me up all night arguing one night and woke me up at 4:30 loudly watching tv and conversing another morning. The a/c operates at the volume of a helicopter taking off from the roof so every time the a/c kicked on it drowned them out at least. It unfortunately also woke me up every time it kicked on during the night. The hotel is supposedly recently renovated but the desk in this room looks like it was recovered from a flood as the laminate covering of the desk is warped and coming loose in multiple places. The beds were not comfortable and the outlet where the lamp was supposed to be plugged in is so loose that the plug falls right out so, if there were actually recent renovations, they were poorly done. The provided breakfast is decent but nothing but carbs. I’ve never been somewhere with this type of continental breakfast that doesn’t at least have some yogurt or cream cheese for a tiny bit of protein in your breakfast. And they don’t tell you where to go for breakfast at check in and I never saw a sign, so you have to figure it out for yourself that it’s in the poolside “bar”. It is close enough to universal you could walk if you wanted to and the pool area looked nice, though we didn’t use it. But I certainly would not recommend a stay here, or at any best western property based on their lack of response to my inquiry, to anyone at this point in time.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
ShuJen W wrote a review Dec 2023
1 contribution1 helpful vote
This place is hazardous with the numerous areas of construction taking place throughout the gut wrenching walls of disaster. From the moment you step inside, it’s like a war zone. Busted plaster, curling wallpaper. The odor from the building materials scattered in the lobby next to the breakfast area made me nauseous at the site. Not to mention I had to hop and skip over the missing tile slabs from the seating area to the buffet breakfast like a game of Squid Games. Eggs with concrete dust is on the menu. Why isn’t there a separator? The only relief was the room, which was spacious and away from the hazardous eye sore-that is until I needed extra towels and had to trek down through the war zone to get it. Yes, they make you go down to the lobby to get anything you need. I have so much more to say but that would be nit picking. My main problem is if I knew the place was under construction, I would have said heck no! The staff was nice and explained things I needed answered. But I felt bad for those poor souls working at a makeshift table during the lobby construction. Made me uncomfortable knowing they’re probably uncomfortable. Breakfast was okay. Gets something in your belly. However, starting at 7am was questionable given people want to get to the parks earlier. Geez 🤷‍♀️ Would I recommend it? Well, the room is spacious and the location is good. But if you’re sensitive to construction dust, stay away. Too many other choices.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Construction eyesore inside - beware!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
tem3790 wrote a review Dec 2023
2 contributions
+1
I stayed here 1 night after going to Disney's Epcot Festival of the Holidays. This was my second time staying here. The hotel is under going a remodel right now. I did not experience any issues because of the remodel. The staff I did interact with was pleasant and professional. The room was clean and comfortable. This time, I did not eat breakfast. The last time I stayed which was mid to late November, it was for one night and I did partake of the breakfast. The breakfast was what I expected from a hotel that includes breakfast in the price of the hotel room. Don't expect a grand buffet. But do expect one meat option, eggs, possibly biscuits and gravy, pastries, pancakes or waffles, coffee or tea, 2 or 3 juice options, milk, and yogurt options. So overall, it is in keeping with the standard complimentary breakfasts one could get at most hotels that offer complimentary breakfasts. Definitely come stay here. The rooms have an actual bedroom separate from the pullout couch and kitchenette area. I would 100% stay here again.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Ivanneth S wrote a review Nov 2023
Florida10 contributions1 helpful vote
Stayed here for a night for the last weekend of Halloween horror nights, the free breakfast was good. The hotel was clean, the air condition was freezing cold woke up to turn it off because my toes are going numb, will stay there again for the price, also, if you don’t want to pay the 20$ parking at Universal Studios, Uber was like five dollars
Read more
Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Nov 14, 2023
Ivanneth, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am so glad to learn how much you enjoyed our location. Our staff was very excited for the five out of five you gave us in your review. All of us here, look forward to seeing you again, the next time you are in the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dale M wrote a review Oct 2023
2 contributions2 helpful votes
deadbolt lock didn't line up with door frame, bad musty smell & visible mold, rusty fixtures, deck unsafe & closed off long term, pond was gross, splash pad didn't work, no towels, old mattresses with loud springs, awful place - don't stay
Read more
Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Oct 24, 2023
Dale, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry you had an issue with your room. Our staff would have gladly moved you to another room. Our location is getting ready for a full remodel. We are actually awaiting something to arrive so we can start some changes. Our splash pad does work. All you needed to do was to turn the dial on the wall to activate it.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Simon R wrote a review Oct 2023
3 contributions
So what is the truth about this hotel? Before our trip I was worried because reviews on this site are extremely varied. I didn’t know what to expect. In the end, our experience was fine. Not brilliant, not fantastic - but fine. And this is what I expected from a budget hotel. The staff on the front desk were friendly and helpful. I felt sorry for them when I saw another guest complaining for no good reason (in my opinion). The elevators, ice machine and wifi worked perfectly. The shower and toilet worked, and the room was cleaned every day. We had no trouble sleeping as the beds were comfortable enough and the room was modern and spacious. There was no mould, no bugs, no snakes...nothing like that. We were pleased we would save money on a free breakfast, but it was very basic, and in future perhaps we'd take a room with a kitchenette instead. But its a quick and convenient option which may be preferable for some. We didn’t use the pool, but it looked good for kids. [Pros] - The location! You can absolutely walk to Universal, it’s not far at all. And of course, the price - this was one of the cheapest options available. The staff were nice and check in / check out was very straightforward. [Cons] - Rooms have poor ventilation, which is a real issue as Florida is very humid. The safe in the room was a little difficult to open and close - but we were relieved to have one so didn’t mind. Finally, there is no place to leave luggage after check out, which is a pity. In summary: If you are used to travelling on a budget, and are just looking for a comfortable place to sleep this hotel is absolutely fine. If you like the finer things, or have expectations beyond the basic - perhaps you should pay extra and upgrade. You cannot pay budget prices and expect the world.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Oct 16, 2023
Simon, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am glad you enjoyed your stay with us. Our location has a lot of changes that will be happening soon. I hope the next time you are in the area, you will stay with us again to experience and see some of the many changes that are about to happen.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Companion621737 wrote a review Sep 2023
3 contributions2 helpful votes
I prepaid through a 3rd party told the front desk that I did and showed her where I had paid already but was told it didn't show up and I had to pay again. She told me that she didn't have access to see that I had prepaid. Had to wait til the next day for the manager to come and refund my monies that take 7-12 days to refund.
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Sep 26, 2023
Companion, thank you for your recent stay with us. We do appreciate the feedback from our guest. I do apologize for the inconvenience of your prepaid reservation not coming through showing that it was. We are working with the third parties that book into the hotel to fix this issue. Everyone is human and errors can happen from time to time. Our new management is trying to fix this issues ASAP with the third party.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alenia B wrote a review Sep 2023
9 contributions9 helpful votes
Front desk staff was rude and non accommodating they put us on the third floor with elderly and a baby and disabled dog. Elevators did not work during our stay. Toilet wouldn’t flush, had to go buy a plunger to keep from calling front desk everytime need to flush toilet. Property wasn’t very nice. Pictures online were misleading . Rooms were nasty and bathroom was very small. Shower was awful and diddnt drain, also my daughter kept slipping on the floor because if you shower the floor gets very slippery and wet and no bath mat there. Internet diddnt work. Beds were old and terrible . My husband did not sleep during our stay because his back hurt so bad. The breakfast was the best part of the stay.
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Sep 21, 2023
Alenia, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry that you had issues with the staff and room during your stay. Managment does take things like this seriously and are dealing with it so that this gets fixed ASAP. I do hope that you will come back and see the many changes that the new management is putting into place the next time you are in the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dawson-Otu wrote a review Sep 2023
1 contribution1 helpful vote
Poor checkin system and incompetent staff. Was over charged and now fight with the inconvenience.of not having my funds release in the timely manner cause staff can underdstand stand what is needed. The over charged funds in sitting there for the bank to realse but I can not get the staff to provide me with what my bank is requesting..
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Rich Heideman, General Manager at SureStay Plus By Best Western Orlando International Drive
Responded Sep 17, 2023
Dawson-Otu, thank you for your recent stay with us. We do appreciate the feedback from our guest. A copy of your receipt was emailed to you. You are welcome to have your bank contact the hotel to confirm as that is standard policy in the hotel industry that your deposit was released by the hotel. I do wish you the very best in your future travels.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Orlando area.
PRICE RANGE
C$75 - C$105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travelodge international drive, travelodge hotel orlando, travelodge orlando, orlando travelodge, orlando travel lodge, travel lodge orlando
FORMERLY KNOWN AS
SUNSOL International Drive
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SureStay Plus By Best Western Orlando International Drive - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about SureStay Plus By Best Western Orlando International Drive
Which popular attractions are close to SureStay Plus By Best Western Orlando International Drive?
Nearby attractions include Fun Spot America (0.5 km), Congo River Golf (0.3 km), and Outer Limitz Trampoline Arena (0.3 km).
What are some of the property amenities at SureStay Plus By Best Western Orlando International Drive?
Some of the more popular amenities offered include free breakfast, a pool, and a lounge.
Which room amenities are available at SureStay Plus By Best Western Orlando International Drive?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus By Best Western Orlando International Drive?
Guests can enjoy free breakfast, a lounge, and a poolside bar during their stay.
Is parking available at SureStay Plus By Best Western Orlando International Drive?
Yes, free parking and street parking are available to guests.
What are some restaurants close to SureStay Plus By Best Western Orlando International Drive?
Conveniently located restaurants include Aashirwad Indian Food and Bar, The Mexican Camel, and Red Lobster.
Are there opportunities to exercise at SureStay Plus By Best Western Orlando International Drive?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at SureStay Plus By Best Western Orlando International Drive?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to SureStay Plus By Best Western Orlando International Drive?
Many travellers enjoy visiting City Hall (11.2 km) and Jack Kerouac House (12.9 km).
Is SureStay Plus By Best Western Orlando International Drive accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.