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Hilton Orlando Buena Vista Palace Disney Springs

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4,544 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Orlando Buena Vista Palace Disney Springs
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Showing 4,302: English reviews
Palm City, Florida
Reviewed 6 November 2013

Got to the hotel, which we were told was a Hilton Hotel property, only to find out it wasn't. Our first room was so bad, we went and had the room changed. A very small improvement with the second, but not much better. The hotel is definitely dated. I have attached pictures of the foot stool in my room as...

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Helpful?
2Thank mjr-too
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: We are sorry for the misunderstanding about our affiliation with Hilton Hotels. We partner with the Hilton for promotion of the Hilton Grand Vacation Club but we are not a Hilton property. Your other comments will be shared with the appropriate department heads for corrective action. Respectufully, Garth

London, United Kingdom
Reviewed 6 November 2013

This hotel is about as far from a Palace as you can possibly imagine. In fact it would have been funny had it not almost ruined our family vacation. We actually just walked out half way through our stay and checked into another hotel. We were provided with a room in a grubby low-rise block somwehat optimistically described as the...

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Helpful?
Thank mxgill
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: I was very sorry to read in your review that you were not satisfied with our rooms in our Island Resort building. So many of our Resort rooms have a beautiful view of the swimming pools or the lake. In fact, many guests checking in request a room in the Resort building because it tends to be more...

Jacksonville, Florida
Reviewed 5 November 2013

A very comfortable hotel which offers the following services for a daily resort fee of $21.95. Disney bus transportation daily to and from Disney Theme Parks, wired and wireless in room HS internet, daily self parking, daily fitness center and Spa access, personalized pool amenities and service, in room coffee and tea, 24 hour Cyber Cafe access, in room refrigerator,...

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Helpful?
Thank Jackf_10
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for such a great review on our facility! We listen to our guests and try our best to get them the amenities they want at a fair price. We appreciate you taking the time to post a review on tripadvisor! Respectfully, Garth

Miami, Florida
Reviewed 5 November 2013

Great location, but room was very dirty and ant infested, where I woke up with ants in my hair and in suit case, And my hair and suit case were clean! Do NOT order pizza from flyer you might find in room which was the worst pizza ever and hotel does not repond for the pizzaria although they let them...

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Helpful?
Thank Ricardo R
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: We are very sorry to hear about your experience with ants in your room. Ants will go anywhere there is exposed food which is why It is so important for guests to keep any food they bring into the room tightly contained or stored in the in-room refrigerator. Thank you, too, for helping us get the word out...

US OF A
Reviewed 3 November 2013 via mobile

Location is excellent. Closest hotel to Downtown Disney and short trip to Disney Parks on the provided shuttle bus. Hotel itself was a bit dated. We were in the Island Building, a smaller 6-story building separate from the hotel's towers. Room was a a good size, but a bit on the dirty side. Fridge didn't work, dust around most of...

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Helpful?
Thank PDIDDYTRAVEL
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for staying with us and taking the time to share your experience. You're right about Downtown DIsney being an easy walk away--they are located right across the street from our hotel. But remember that transportation is also provided to and from Downtown Disney every day starting at 6:00pm. We truly believe we're missing an opportunity to...

Kaysville, Utah, United States
Reviewed 31 October 2013

Bate and switch the ole we promise you one thing on the internet then when you get here nobody knows NUTTIN. day shift blames night shift, night shift blames day shift the manager has no idea whats going on. we reserved a king room got a twin room. Had 100 in internet coupons they don't exit. Staff at AUAU was...

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Helpful?
1Thank Darryl A
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: We're sorry your experience was less than expected. We do appreciate the kind words you had for our staff in the Avu-Avu Restaurant, though, and we will be sure to share your comment with them.

Alma
Reviewed 30 October 2013

We make several long weekend trips to Walt Disney World a year and this was our 6th stay here. It is right across the street from Downtown Disney. We enjoy the rooms and the view. We had an excellent stay except for the transportation to and from the parks. We stayed for Fantasmic at Hollywood Studios, the show was over...

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Helpful?
2Thank Phil M
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for taking the time to write us about your recent stay. We also want to say thank you for being a loyal guest. We do appreciate that you choose to stay with us even with the many options in the area. We are truly sorry your experience with the operator was not a memorable one. We...

Washington, DC
Reviewed 29 October 2013

I need to start this review by saying I worry that I over rate places but this review will balance my other scores. I had a long talk with the friend I stayed with to be sure we were fair. We were torn between a 2 and 3 and went with a 2 because the staff was not friendly or...

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1Thank Teresa_in_DC
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Traveler, Thank you for taking the time to write a review. Your feedback is a very important part of our guest satisfaction program and we will use these comments as a training tool for our staff. Please accept our sincerest apologies for not meeting your expectations. As it relates to the pool bar server/bartender, we will be sure to...

knoxville
Reviewed 29 October 2013 via mobile

Nothing worked in the room upon check in. Staff slow or unable to fix tv and internet. Refrig. Was turned off and we did not realize it as we went out and our food spoiled. If you stay here good luck.

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1Thank annegilmer
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for taking the time to write a review. We are very sorry we were unable to meet your expectations during your stay. These issues have been reviewed with our department heads so they can be reviewed and addressed accordingly with our staff. Please accept our sincerest apologies for not meeting your expectation. Warm Regards, Kristin

Tennessee, United States
Reviewed 29 October 2013

My family and I spent 2 nights at Lake Buena Vista Hotel and it was a great experience. We were a family of 5 traveling for fall break and spent a few days at Disney. The hotel is in a great location, the staff were very friendly and you can't best the price compared to other resorts in the area....

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Helpful?
Thank Mamaknowsbest77
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Traveler, Reviews like this are so nice to read. We are so pleased you enjoyed your recent stay with us. Our location and and our staff are truly fabulous and we are delighted you had a great visit. We hope you definitely come back to see us again. Warm Regards, Kristin

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Region: United States > Florida > Central Florida > Orlando
Price Range: $217 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Expedia and Jetsetter so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida
Hotel Style:
#31 Spa Hotel in Orlando
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Orlando Buena Vista Palace Disney Springs staff and other travellers.
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Questions? Get answers from Hilton Orlando Buena Vista Palace Disney Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground Floor of the Island suite gives you a bigger patio”
 of 5 bubbles gregenstein, 23 Mar 2017 | Read review
“Ask for a room with a pool view. That is the best view.”
 of 5 bubbles darzal, 19 Mar 2017 | Read review
“access to Disney Springs”
 of 5 bubbles billdonmoyer, 18 Mar 2017 | Read review
“just stay away -”
 of 5 bubbles chicagotraveler32, 14 Mar 2017 | Read review
“Free parking = long walk, but I didn't mind.”
 of 5 bubbles H3412GZroberth, 12 Mar 2017 | Read review
5 of 5