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Hilton Orlando Buena Vista Palace Disney Springs

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4,544 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Orlando Buena Vista Palace Disney Springs
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Showing 4,302: English reviews
Florida
Reviewed 28 October 2013

I stay here a few times a year. My reviews are disappearing or not posted to TripAdvisor (btw) but I'll try again. I like the hotel, bring the family here since 1992. It's been going through some changes (again) that seem difficult with some pressure for the staff. Problem with room assignment. Took quite a while to resolve, unusual. Room...

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Helpful?
Thank ErinKathleenSands
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, First and foremost, thank you for choosing to stay with us over the past 21 years. We very much appreciate the loyalty you have shown us. We also appreciate the honest feedback you have given us and we will be sure to share these comments with the appropriate department heads. Our new restaurant concept, Avu Avu Island Grill...

Buffalo, New York
Reviewed 28 October 2013

Plenty of parking but if you park yourself it's a bit of a walk. Nice pool but there was trash laying around and nobody there to clean up. Poolside chairs were pretty old and in need of an upgrade. Poolside bar closed at 5pm on a Saturday. Many of the room towels had nasty black stains. Great location across from...

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Helpful?
1Thank L S
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you so much for writing a review. We appreciate the feedback and wanted you to know that we do hear our guests and with that said, we will be making improvements in our pool area in the near future and hope you will have an opportunity to come back to see what we have done. Thanks again...

Lakeland, FL
Reviewed 28 October 2013

The Buena Vista Palace Hotel and Spa is one of the oldest hotels at Disney World, but of course that means is is only about 30 to 40 years old, and is very well maintained with beautiful plantings. It is not owned by Disney as are those inside the park, but is owned by Interstate Hotels and Resorts: Global Management...

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Helpful?
Thank BobbyBaum
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for your very favorable and comprehensive review on our hotel. We are always glad to read reviews such as yours! I'm sorry to hear that the venues you enjoy visiting are outside your walking range. Please come back and take advantage of our complimentary shuttle to Downtown Disney. Respectfully, Garth

Coral springs
Reviewed 28 October 2013

Once again the palace delivers clean rooms , good value and great staff, Special mention to Sandy & Doug at the Concierge desk and Madeline & Nadige in housekeeping, Great employees who made the extra effort to make our stay a good experience.

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Helpful?
Thank slk12300
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for being a loyal guest and staying with us again. We are pleased to hear our staff members gave you extraordinary service that made your stay with us extra special. We will be sure to share your kind words with each of them. Thank you for taking the time to write a review and we look...

South louisiana
Reviewed 27 October 2013

housekeeping needs some qa. no face towel, no floor mat. shower door has a water fall under it, and dumps water onto the bathroom floor, but the biggest dissapointment was the HIGH HUMIDITY in the room… even after calling..

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Helpful?
1Thank Bayou_Boys
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for taking the time to let us know about your experience. It was a disappointment to hear that we did not completely meet your expectations. We do apologize there were issues with your guestroom and that we were not able to correct them before your departure. I hope you will reconsider staying with us again if...

Raleigh, North Carolina
Reviewed 26 October 2013

My wife and I were there for a conference and some vacation time. We thought this would be a great property being in the "Good Neighbor" program with Disney. However, we saw the grounds were definitely not a Disney property. There was trash on the grounds, and on our last night we were awaken with the fire alarm going off...

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Helpful?
1Thank Fritchey
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for your positive review of our hotel. We are glad you enjoyed your stay! We were very happy to read that our concierce provided "first rate" service and we will be sure to share your review with the concierge staff. Regarding the trash on the grounds, we believe landscaping is a big part of the experience...

Stevensville, Michigan
Reviewed 26 October 2013

I was lucky enough to win a trip through BNI (Business Networking International) and my husband and I stayed here for 4 days 3 nights. Our room was clean and comfortable with a nice view. We were able to see the Balloon from the Disney Marketplace under a full moon. Our meeting took place in one of many conference rooms...

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Helpful?
Thank Cheryl C
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you taking the time to right a review. We appreciate all the positive feedback and are so delighted you enjoyed your visit with us. We hope come back to see us again real soon. Kind Regards, Kristin

Nashville, Tennessee
Reviewed 26 October 2013 via mobile

Arrived Friday evening to check in about 7:45. Bell services were friendly, but we lost patience due to the ridiculous amount of time it took to help us with our bags. With 4 check-in hosts working, the line was so long it took us more than 20 minutes to get through it, but host was very friendly & helpful once...

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Helpful?
1Thank DisnyFnatk
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, We appreciate the feedback on your recent stay. Anticipating heavy check in times can be a challenge for our department heads and ensuring we have enough staff on hand to serve our guests is of the highest priority. Still, we understand that doesn't make it any less frustrating when guests are delayed and we will continue to work...

Nairobi, Nairobi, Kenya
Reviewed 26 October 2013

We stayed at Buena Vista in July 2013, on our first trip to Disney World as a family. We drove there from Miami - It was a longer drive than we had anticipated, but the hotel was great. We got 2 adjoining rooms and did a whole bunch of grocery shopping at the nearby stores to stock up for Disney...

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Helpful?
1Thank Agatha G
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for taking the time to post a review of our hotel. We are always listening to our guests to understand what amenities they expect when traveling and do our best to make them available. We hope to see you and your family again soon! Respectfully, Garth

Florida
Reviewed 25 October 2013 via mobile

I cannot recommend this hotel. Parking is very far (one review said it was 20 steps away) not true. Our first room on the tenth floor smelled musky and was full of dust and mold on ceiling fans, air duct and walls. The refrigerator had an half full bottle of iced tea and two water bottles. Bathroom had one towel...

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Helpful?
Thank PhilMujica

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Region: United States > Florida > Central Florida > Orlando
Price Range: $217 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Priceline and Jetsetter so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida
Hotel Style:
#31 Spa Hotel in Orlando
#48 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Orlando Buena Vista Palace Disney Springs staff and other travellers.
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Questions? Get answers from Hilton Orlando Buena Vista Palace Disney Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground Floor of the Island suite gives you a bigger patio”
 of 5 bubbles gregenstein, 23 Mar 2017 | Read review
“Ask for a room with a pool view. That is the best view.”
 of 5 bubbles darzal, 19 Mar 2017 | Read review
“access to Disney Springs”
 of 5 bubbles billdonmoyer, 18 Mar 2017 | Read review
“just stay away -”
 of 5 bubbles chicagotraveler32, 14 Mar 2017 | Read review
“Free parking = long walk, but I didn't mind.”
 of 5 bubbles H3412GZroberth, 12 Mar 2017 | Read review
5 of 5