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Hilton Orlando Buena Vista Palace Disney Springs

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4,467 Reviews from our TripAdvisor Community

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Showing 4,232: English reviews
Monroe, New York
Reviewed 7 August 2013

Im a little confused as to how this Hotel mantains a 4 Star rating. I booked a room at this Hotel for the first week in september. My boyfriend and i had a few question so I called the hotel to see if they could answer them...what a nightmare! I kept getting bounced around from person to person and everytime...

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1Thank becks_M_S
Broomfield, Colorado
Reviewed 6 August 2013

Great location to Downtown Disney! The entrance to the marketplace is literally across the street. For the price the rooms were decent. They were recently remolded and had a decent atmosphere. You can stay in much better on Disney property, but you will pay for it. Rooms were fairly clean, but with a sliding door and balcony, stuff gets in....

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1Thank Brian C
Palm Beach Gardens, Florida
Reviewed 5 August 2013

Here is the bad part. Our room was in a separate building a few hundred yards behind the main tower with no close parking. The covered walkway is only part of the walk, so you get rained on trying to get from the entrance to the walkway. Once we settled in, the noise from the pool was crazy. By midnight...

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2Thank Jason S
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer; I am so sorry to hear about your experience with our late night pool guests. Most of our guests do quiet down when asked to by our security team. I have passed on the information about your conversations with some of our staff members. I do apologize and we will be reviewing this at the next meeting. Just...

Reviewed 4 August 2013

My husband and I spent 7 nights at this hotel and the best thing I can say about it is the great location which is walking distance to Downtown Disney. I was expecting a four star hotel, but it definitely is not. The carpet in the room was not clean as I could see crumbs under the desk, the balcony...

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1Thank ninasarreal
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer; Thank you for your feedback on your stay. I am glad that you enjoyed the location in Disney World. I want to apologize for your experience with your guest room. I have forward this information to our Director of Housekeeping and will be reviewing this with his team. I have also reviewed your comments about our restaurants with...

Reviewed 4 August 2013 via mobile

We have stayed here before (several times), the location can't be beat but the hotel itself is in desperate need of renovations. If the rooms matched the luxury of the lobby then we wouldn't have a problem.... however, stains on hall way carpets, chipped paint and rust, dirty walls in rooms, bathrooms that have someone else's hair all over the...

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1Thank Ally3330
Port Saint Lucie, Florida
Reviewed 3 August 2013

I am very disappointed with my recent stay at this property. The staff were very unprofessional. The valet parking attendant's lack of enthusiasm and very little knowledge of the surrounding area Is very disappointing and the front office staff did not seem to genuinely care upon our check in. Overall property from a maintenance standpoint is in disrepair. Landscaping needs...

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2Thank Ricardo R
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer; Thank you for taking the time to post your review. We are very sorry to learn that your recent experience at our hotel was not favorable. However we thank you for allowing us the opportunity to focus on these areas; especially with the service and maintenance. Your comments are valuable to our Leaders, who will take measures to...

Market Drayton
Reviewed 3 August 2013

Really enjoyed my stay 3 nights with family. A little tires -pool decks need refurbishment. Reception Staff excellent. Rooms good . Beds comfortable. In spite of Hotel age it still looks good but does need an injection of cash to maintain its promise. Just a little aged if you look hard enough , but not enough to spoil a visit...

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1Thank leonardo464
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer; I am glad you enjoyed your stay with us. We do get great comments about our beds and how comfortable they are for our travelers. I have passed your comments on about our pool decks. This is one of the areas that they are looking at for future upgrades. I am glad to see that it didn’t spoil...

Derry
Reviewed 2 August 2013

What a disappointment! We were originally allocated Room 4431 in the Island Suites - it was dirty, smelly and had a view of the trash cans and a busy road. However, our main issue was that our adult daughter had to sleep on a Sofa Bed that was too small (she's only 5 foot 5 inches tall) and was totally...

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2Thank OMGJ
belfast
Reviewed 2 August 2013

I am very disappointed with my recent experience in this once great hotel. Despite the best efforts of both a young woman (Mercher) and her manager (Dacey) it was evident they were fighting an uphill battle to satisfy residents. Others we spoke to from the UK, who had also stayed in the Buena Vista Palace on many previous occasions were...

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1Thank bemoBelfast
West Palm Beach, Florida
Reviewed 1 August 2013

Not too bad if you get a groupon or travelzoo discount. Room was very nice worthy f four stars. The pool was worn down worthy of 2 stars. Shuttle service to all the disney parks. If you are a family or a couple on a budget I would go for it! Be careful they do tack n a $21 resort...

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Thank Dave E
OrlandoInterested, Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Guest, Our location is one of the hidden jewels of the area and we are fortunate to partner with many of the 3rd party sites. This gives our guests a great value in a location like no other. We are doing some enhancements to our pool area in the near future. You will need to come back again so...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Region: United States > Florida > Central Florida > Orlando
Price Range: $189 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Reservation Options:
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida
Hotel Style:
#31 Spa Hotel in Orlando
#48 Top resorts Hotel in Orlando
#52 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Orlando Buena Vista Palace Disney Springs staff and other travellers.
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Questions? Get answers from Hilton Orlando Buena Vista Palace Disney Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request higher floors”
 of 5 bubbles family_of_5_travel9, 20 Feb 2017 | Read review
“would avoid elevator area seems to be a gathering place for loud conversations and " excited " kids”
 of 5 bubbles burmawallah, 20 Feb 2017 | Read review
“18th floor was a great view of the pools and of disney springs!”
 of 5 bubbles 616SharonC, 19 Feb 2017 | Read review
“The room needs a complete rehab. Very old and dingy.”
  • Gross
 of 5 bubbles LydiaL414, 19 Feb 2017 | Read review
“Get a room overlooking Disney and you can watch fireworks if you are on a high floor!”
 of 5 bubbles kkcooper, 14 Feb 2017 | Read review
5 of 5