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Loews Sapphire Falls Resort at Universal Orlando

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Traveller (3444)
Room & Suite (558)
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About

#9 of 50 resorts in Orlando
Location
Cleanliness
Service
Value
Travellers' Choice
Step into paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds and in the distance, the calming sounds of steel drums call you to take in the scenic views, ease into island time and let go. The open, curving beach area tempts with its palm trees and glistening pool. Caribbean-themed dining options offer delights for all. Plus you’ll enjoy the exclusive benefits of staying in Universal. Breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis and shuttles. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Internet
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Iron
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:Save 20% on a 4-Night Stay
4.5
4.5 of 5 bubbles6,829 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Loews Sapphire Falls Resort at Universal Orlando garners commendations for its immaculate rooms and picturesque grounds, with guests enamored by the vibrant Caribbean theme and modern touches. The staff's warmth and the efficient water taxi service stand out, although some guests have noted occasional service hiccups. While the pool and quiet ambiance are highlights, concerns over noise levels and high costs for extras have been voiced. Despite this, the resort's strategic location near Universal attractions solidifies its appeal for many.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Friendly
Amenities
Relaxing
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6,829Reviews702Q+A100Room tips
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LocalFLtravelor wrote a review Yesterday
Melbourne, Florida47 contributions39 helpful votes
RUN don't walk the heck away from this hotel. I have stayed at other Universal Hotels in the past over the years. This one is just completely over priced and you will be overcharged for what it is actually worth. Good luck getting hot water and pressure in the shower. Room was clean there is a plus. The water taxi is nice to go to Universal. Oh and it smells nice in the entrance way! Other than that; Hike to get coffee(starbucks is at another hotel). Cannot order to go food from the restaurant down stairs must dine in. I will say the meal I ordered at the pool and the service was very nice but had extra fees. I received a receipt emailed that was not a total bill upon check out with completely different charges then the final bill two days later. Over-all poor management completely. I would not stay here again.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded today
LocalFLtravelor, thank you for your feedback about your recent stay at Loews Sapphire Falls Resort at Universal Orlando. One call to our team should have been all that was required on your part and I am sorry this was not what you experienced. We strive to provide efficient and courteous service to all of our guests. We would like to talk with you to gather more details about your reservation and resolve this. Please contact us at: sapphirefallscustomerservice@loewshotels.com and it will be our pleasure to assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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addtraveler10101 wrote a review Jan 2023
Port Saint Lucie, Florida980 contributions223 helpful votes
+1
Hotel's Favourite
A beautiful hotel with superior service. The hotel is exceptionally clean. The beds are comfortable using higher end linens. The restaurants are great with some off the beaten path menu items. But you'll find enough choices to satisfy everyone. There's a giant pool area with cabanas, a bar, and activities. Convenient complimentary water taxi to theme parks and City Walk. Don't skip it. It's an attraction in itself. We were a party of just adults. We felt neither out of place nor overwhelmed with familes. Sapphire Falls is a wonderful theme park resort. We had a perfect stay from check-in to checkout.
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Date of stay: December 2022
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
14 Helpful votes
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded Jan 9, 2023
We greatly appreciate your review from your recent stay at the Loews Sapphire Falls Resort. We appreciate your comments about the beauty and cleanliness of our property. Your compliments on our restaurants are duly noted and will be recognized with the respective chefs and managers. It sounds like your family enjoyed what our pool services have to offer. We hope you are able to enjoy them just as much next time! Thank you again for your review and we hope to welcome you back to the Islands soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer41678822167 wrote a review Apr 3
1 contribution1 helpful vote
The hotel is lovely. It is spotless , beds comfortable ( pillow could do with upgrade , they are rather soft ). Boat rides to city walk take the stress out of gate security as you do it before you get on the boat ( way less queues).staff really friendly . Pool kid friendly with a fab slide , and open til 10pm. Nice little take away in lobby selling pizza etc. Parks were busy this time of year but universal app made planning easy . International drive a short Uber trip - only down side it’s not really walkable , but Uber or Lyft easy to arrange . Have done trip previously in non universal hotel and this was easier. However just to be transparent we only did one trip to Disney via Uber, so if your planning more than one trip perhaps another hotel on ID would be more appropriate as no shuttle to Disney from hotel. They do do one to seaworld though. From my expirience if Disney I wished I’d given it a miss and used the money for express passes instead.
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: If your doing Disney more than once and not hiring a car you’ll need to take other transport - we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 1 week ago
Sightseer41678822167, Thank you so much for your FIVE star rating of our resort! There is nothing better than knowing that our resort offered you everything you needed and more. Your review is very insightful and many readers on Trip Advisor may be able to pick up on a tip or two prior to staying with us. For any future trips to the Universal Orlando area we hope to see you again and are excited to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wbg2jd wrote a review Mar 2024
Miami, Florida16 contributions12 helpful votes
Nice enough but not well managed. My biggest complaint is their food service. We drive for hours and got to the hotel at 11 pm. There were only two people at the register and 10 families waiting to register. It took40 min. We got to our room about midnight starving. When we called for room service we were told the wait for food would be over 1 hour and a half. We had to go to sleep without eating because our young kids couldn’t stay away another two hours. The hotel was full and people were up so why didn’t the hotel plan for guests arriving and for people ordering food? For a family hotel it doesn’t seem to be run very well with that audience in mind.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Bring your own food if arriving late
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 1 week ago
wbg2jd, Thank you for your feedback about your recent stay at Loews Sapphire Falls Resort at Universal Orlando. We apologize for the inconveniences with your stay as we strive to provide efficient and excellent service, and we regret to hear you received anything but what we are known for. We appreciate your candid feedback as all of our guests’ opinions are valuable and help in providing a better guest experience. Should you choose to stay at Loews Sapphire Falls Resort in the future, we look forward to welcoming you back to Paradise!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark C wrote a review Mar 2024
3 contributions2 helpful votes
+1
Perfect hotel for a universal trip rooms are nice and clean pool area is nice as qas the drhum club poolside bar. we had a room overlooking the waterfall which was lovely to wake up to. Only downside was food and drink costs but it was expected in a hotel like this
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Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 1 week ago
V9861ZAmarkc, Thank you for your 5 out of 5 review of the Loews Sapphire Falls Resort. We’re happy to see that you were able to enjoy the amenities we offer to our guests and glad that your trip to Universal was much more convenient for your family because of the services we provide. We hope to welcome you and your family back to the Sapphire Falls Resort soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zipper wrote a review Mar 2024
Barnstable, Massachusetts30 contributions53 helpful votes
I have been here 5 times since September 23’ and every time it amazes me how the staff will remember your name and greet you with enthusiasm and a smile. After talking to many of the staff members they will tell you that this hotel is different than others…. In that the vibe of the hotel is light, friendly, low stress, accommodating, and fun. I could write all day about this hotel, I just enjoyed every visit!! concierge’s desk is top notch.
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Enjoy the lobby, just hang out, enjoy the pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 3 weeks ago
rayc117, Thank you so much for your 5-star rating of our resort! We truly appreciate your compliments on our resort staff as we pride ourselves on our warm yet professional team members. We are glad that you enjoyed some Island vibes with us during your vacation! We again thank you for your rave review and look forward to welcoming you back to our resort soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dirk K wrote a review Mar 2024
Grafing, Germany354 contributions84 helpful votes
Good Hotel with fantastic connection to Universal Studios and to the universal city walk. Unfortunately the hotel is too cold due to the AC, but otherwise everything is fine. I had a standard room and it was clean and enough space for the time. The coffee bar in the hotel is not to expensive and well staffed. Didn't use the pool but the gym has got excellent machines.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 1 week ago
871dirkk, Thank you so much for your 5-star rating of our resort! We’re very pleased to hear that our resort surpassed your expectations in more ways than one! We again thank you for your rave review and look forward to welcoming you back to our resort soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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whimsical_n1 wrote a review Mar 2024
Dublin, California96 contributions123 helpful votes
I stayed at the hotel with family the lobby of the hotel is bright and airy. It has a tropical vibe and discreet Caribbean music is piped through the system. My checkout experience was extremely efficient and easy. It was also a lifesaver because we were able to check in early. The room itself had decorations of light blue and white, with a view overlooking the pool area. The noise from outdoors was not bad but I did hear the snoring of the person to the right of us. The room I chose had a shower and bath (which I feel is necessary after a long day of walking the parks). What you notice most about this hotel is the warmth of its staff, they consistently smile and give greetings and check in to see whether you need help. The bathrooms were clean if not small, and the water pressure was just above a trickle. For a room that sleeps up to 4-5 the bathroom configuration/size was a shocker. There is one sink with little to no counter space. The mirror was cool, it could be dimmed and brightened with a touch. There were also plenty of outlets for devices in the room and it also came with a refrigerator. We explored the resort a bit, the pool was consistently busy and did have kids' activities. The Jacuzzi we found was always overcrowded and we were never able to get in. One of the biggest pluses of this hotel is the option of taking the bus, boat, or walking to the parks. This is the primary reason I went to this hotel. One of the biggest drawbacks was the Sapphire Falls boat lines were always much longer than the other resorts so it was normal to have to wait for another vote. I visited the gift shop and it is fairly large and carries souvenirs, necessities, and swimsuits. There was also a coffee/breakfast and a sit-down restaurant downstairs that was not at all something to write about that I will review at a later time. For the nightly cost, location, and guest service, Sapphire Falls is definitely worth it. Universal is beginning to replace Disney as my resort area of choice.
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Date of stay: March 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 3 weeks ago
whimsical_n1, thank you for taking the time to review our resort on Trip Advisor. We truly appreciate your compliments on our resort staff as we pride ourselves on our warm yet professional team members. We are honored that you chose our resort to spend your vacation, and we hope to welcome you back in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucy C wrote a review Mar 2024
Atlanta, Georgia87 contributions112 helpful votes
Truely the best thing about this resort is the transportation to the park! It's one of only four hotels that has a boat you can take directly to the center of City Walk - no long walk from the City Walk parking areas to get in. And while you still have to go through a metal detector to gain entrance to City Walk, each of the 4 hotels has their own detectors on the doc before you get aboard the boat so no long line. The full service restaturant Amatista Cookhouse is one of the better Loew's restaurants I have tried (see my other reviews on The Royal Pacific and Cabanna Bay), I would highly recommend it for breakfast or for an afternoon cocktail at the bar. The room decor is a little cheesey, though I have to say I quite like the floor tiles and barn door in the bathroom. The bed was a litlle too firm for my taste but adequate. There is one aminitey that is missing from Sapphire Falls you should be aware of, unlike the other 3 resorts with boat transportation (Royal Pacific, Hard Rock and Portofino Bay), a stay at Sapphire Falls does not not include free Universal Express Unlimited access. Our stay was during the off season and mid week so I don't think it really would have saved us much time at all, but on a weekend it could make a real difference in how much time you spend waiting in line for a ride. Would I stay there again? Yes I would, though during the busier times of the year I would probably go for one of the other 3 for the Univeral Express pass.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: If you'd like to visit one of the other hotels - Portofino, Hard Rock or Royal just hop on one of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 3 weeks ago
Traveler-LucyC, we appreciate your review of the Sapphire Falls Resort at Universal Orlando! Your review is very insightful and many readers on Trip Advisor may be able to pick up on a tip or two prior to staying with us. We agree that the water taxis are an added bonus to staying at an on-site resort! We are happy you had such an enjoyable experience with us and are so excited for our next opportunity to be of service to you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rickloum wrote a review Mar 2024
Hartford, Connecticut80 contributions69 helpful votes
One of my favorite hotels it’s so convenient to the parks and most of all the service at the hotel is great from the front desk to the restaurant and the food is one of the best , the breakfast is phenomenal. Also, the restaurant at night time has excellent food. One of the managers name mark was so kind to our family, the servers in the restaurant were so nice and friendly and the manager Ana who saw us a few times was always coming by an asking if everything was good . One happy customer
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, General Manager at Loews Sapphire Falls Resort at Universal Orlando
Responded 4 weeks ago
rickloum, Thank you for your 5 out of 5 review of the Loews Sapphire Falls Resort. It sounds like you were able to take advantage of many of the great amenities offered by the resort, including our many lovely food and beverage offerings. Thank you for 5-star review and we hope to welcome you back to Paradise soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$336 - C$505 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
1,000
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Loews Sapphire Falls Resort at Universal Orlando - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Loews Sapphire Falls Resort at Universal Orlando
Which popular attractions are close to Loews Sapphire Falls Resort at Universal Orlando?
Nearby attractions include Universal Islands of Adventure (0.7 km), Congo River Golf (1.1 km), and Hollywood Drive-in Golf (1.0 km).
What are some of the property amenities at Loews Sapphire Falls Resort at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Loews Sapphire Falls Resort at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Loews Sapphire Falls Resort at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Loews Sapphire Falls Resort at Universal Orlando?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Loews Sapphire Falls Resort at Universal Orlando?
Conveniently located restaurants include Strong Water Tavern, Bubba Gump Shrimp Co., and Nile Ethiopian.
Are there opportunities to exercise at Loews Sapphire Falls Resort at Universal Orlando?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Loews Sapphire Falls Resort at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Loews Sapphire Falls Resort at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Loews Sapphire Falls Resort at Universal Orlando offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Loews Sapphire Falls Resort at Universal Orlando?
The staff speaks multiple languages, including English and Spanish.