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Quality Inn & Suites

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Quality Inn & Suites
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591 Reviews from our TripAdvisor Community

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Showing 263: English reviews
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Reviewed 3 days ago NEW

Stayed here for 3 nights when we went to Orlando to visit my sons. The Quality was one of several hotels closest to my sons' apt, and we picked it because it had the best rates (found online via hotelquickly.com). My sons live in the 'Metro West' area of Orlando. Given we weren't in Florida for touring, can't really comment...

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Helpful?
Thank billjfrompa
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We very much appreciate your nice comment about our convenient location and our hotel's comfortable services. We value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our product to provide an exceptional experience for our...

Trinidad and Tobago
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017

We booked this hotel from the 27th to the 30th of December for just us two. Victor worked the front desk that afternoon we came in, he was the greatest!! Made us feel very welcomed and checked us in. He was always welcoming every time we came back in and wished us well as we headed out. The room we...

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Helpful?
1Thank Melisand3
About Hotel's Favourite Review
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for your review and for choosing our hotel! I have shared your comments with Victor, and he joins me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same...

Jacksonville, Florida
Reviewed 1 week ago

This place although clean was not worth how close it was to Universal. The elevators broke and wouldn't tell anyone. The tv in the room started skipping stations and acting strange. The staff was half polite. The breakfast wasn't worth getting up early for. I would rather spend a little more $ and get better service. The shuttles also only...

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Helpful?
Thank TiggerzAngel77
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, I would like to apologize for the situation you experienced during your recent stay at Quality Inn Universal Studios. The elevator issue was something that happened unexpectedly, but we got it fixed the same day. I can certainly understand and appreciate you sharing your concerns. We want all of our guests to have the best stay possible...

Noble, Oklahoma
Reviewed 4 weeks ago

Booked this hotel because it was the only one that had a room available 3 days in a row for our travels. Made my reservations online at the hotels actual site 1 week before my travels and "thought" everything was good to go, this was not the case. My husband and I decided to take a one week road trip...

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Helpful?
Thank Peachy383
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, On behalf of Quality Inn and Suites Orlando, kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. I can assure you that our staff works extremely hard to ensure all areas of the hotel are clean and well maintained. I am sorry to hear...

Seattle, Washington
Reviewed 5 weeks ago

Although this hotel is very close to Universal Studios; I'd rather pay more and stay elsewhere. First, the biggest issue is that the free shuttle to Universal Studios was always 20-30 minutes late for pickup and dropoff. At this point, fire the company that offers this service and get another. Secondly, the air conditioning in the room was so loud...

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Helpful?
Thank Flair4GoldBranin
Okeechobee, Florida
Reviewed 19 February 2017

We were quite surprised with the exceptional experience we had at the Quality Inn and Suites Friday evening. The hotel was very clean, service professional yet friendly, and the room was exactly what had hoped for. Our accommodations were spacious, comfortable, and had the amenities we have grown to expect from such hotels near attractions like Universal Studios and Walt...

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Helpful?
1Thank Profzilla
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, On behalf of Quality Inn and Suites Orlando, I want to thank you for the nice comments you made about our friendly staff and comfortable accommodation, it will helps us with our continuing efforts to provide exceptional experience to everyone. Your survey responses will serve as encouragement to all of our staff as we strive to continuously...

North Olmsted, Ohio
Reviewed 11 February 2017 via mobile

This hotel was not pleasant at all. We booked three rooms for a business trip and had problems in each room. I've never heard a louder AC unit and the rooms were very musty. The elevator broke while we were there and that made up our mind to switch hotels after one night. They should really do something about the...

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Helpful?
Thank dholy24
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I truly appreciate you telling us about...

Toronto, Canada
Reviewed 10 February 2017

This hotel has seen better times. It is smelly and noisy on two accounts: the AC unit is super loud and depending on which side of the hotel you are, the highway is 100m away. Single pane window doesn't keep that noise out. The taps are dripping and hard to close. Staff was ok, breakfast was the average all plastic...

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Helpful?
1Thank KerstinM
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We would like to thank you for taking the time to complete our online survey. We're so sorry to hear about your experience and we can assure you that the problems you brought to our attention, the AC in particular, are being addressed. We thank you so much for your business and would like to welcome you...

Akron, Ohio
Reviewed 9 February 2017 via mobile

We were glad to find a hotel close to Universal, yet affordable and clean. Everyone here has been friendly, Especially Olya and Victor. The rooms are clean, and the property is quiet. There is a free shuttle to go over to the parks that runs at 8 a.m. and again at 11 a.m. Pick up from the parks to come...

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Helpful?
1Thank Tracey H
Louis P, Assistant General Manger at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm very glad that our staff made your stay pleasant and thank you for recommending us. Thank you so much for your...

Owen Sound, Ontario
Reviewed 8 February 2017 via mobile

My rating for this hotel would be a 3.75. We chose this place for a couple of reasons. One a great location after 10 hours on the road, and two, great Value compared to other surrounding hotels. I had read Trip Advisor reviews, and they seemed to be mixed, but the positive reviews outweighed the negatives so we took a...

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Helpful?
1Thank Michael G
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $95 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the back that look out over the pool also look out over a small stream with some wildlife activity..”
 of 5 bubbles billjfrompa, 25 Mar 2017 | Read review
“Pick the Hampton Inn and Suites next door.”
 of 5 bubbles Flair4GoldBranin, 21 Feb 2017 | Read review
“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
5 of 5