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Quality Inn & Suites

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Quality Inn & Suites
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588 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Reviewed 21 April 2016 via mobile

Our first room smelled like dirty mop water - we were near laundry room - so they moved us. The second room had nasty looking bed spreads but the room didn't smell. I don't remember reading anywhere that the pool was closed but when we got there it was closed - if I had known it was closed when I...

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Helpful?
Thank Kuhoots
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, We want to thank you for the nice comment about our nice staff and at the same time we want you to kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. We appreciate every detail you mentioned during the survey. We definitely look forward...

Reviewed 18 April 2016

The room was clean, beds comfortable. Good, healthy breakfast waffles, yogurt, fruit, cereal. The people from the desk managers, kitchen staff, cleaning staff were friendly and helpful. The location was perfect for Universal and good for Disney. Everything you need is close by. I'll be there again.

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Helpful?
1Thank Davet T
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, We are excited to hear about your great stay at the hotel and I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

Reviewed 12 April 2016 via mobile

Myself and 2 other friends stayed for four night last June.The hotel room was very nice and clean, the staff was nice and very helpful. There was a fridge and microwave in our room, which was great. Breakfast was decent. Very typical hotel breakfast. But it saved money to eat at the hotel in the mornings! The pool is a...

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Helpful?
Thank Rachel F
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input about the room condition and the cleanliness, will helps us with the hotel improvement and our continuing efforts to provide excellent service and a great stay. Once again, Thank you...

Reviewed 6 April 2016

This hotel was very clean and quiet. A little out dated but doable for the few days we stayed over spring break. The only downfall was the gap under the door so you hear everyone talking and walking by. We also were given a handicap room, which we did not mind, but the shower could've been a little more updated,...

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Helpful?
Thank Brittany C
Montevideo, Uruguay
Reviewed 6 April 2016

The hotel was excellent but i am so disapointed because when i have decided to stay one more night, the frontdesk man asked for my credit card, said that it declined and ask for another one that worked. Sadly i found out that BOTH credit card were copied and tried to be used for fraud a few days later... I...

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Helpful?
9Thank Jimegm
Holmdel, New Jersey
Reviewed 4 April 2016

This hotel is quiet and clean. It provide very reasonable free breakfast with convenient location for dinning. The shuttle bus service is on time, good to go to Universal Studio but it take quite long time to the Disney since there are several other pick up stops. Overall, we are happy to be there.

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Helpful?
Thank HolmdelFang
Milledgeville
Reviewed 3 April 2016 via mobile

My family and I stayed here for 4 nights during our Spring Break Vacation. Very nice place, clean, good breakfast and great staff. The room was cleaned daily. The motel is older but well kept. I give them an A and will definitely be back. Thank you for the wonderful stay:)

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Helpful?
Thank smileyMES
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, We are happy to hear that you and your family enjoyed staying with us, we do appreciate very much that you took the time to do our survey. Every feedback from our guests is very important to us, your input about the cleanliness, good breakfast and the service, helps us with our continuing efforts to provide exceptional...

Charlotte
Reviewed 3 April 2016

The hotel lobby area and room were very clean. Every day, I noticed someone cleaning, from the floors to the receptionist desk. The location was perfect, literally walking distance to Universal Studios and a short drive to restaurants. The staff was very pleasant. One thing I wanted to note, my initial reservation through booking.com did not include a hotel service...

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Helpful?
Thank ToyaSpin
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, On behalf of our entire team, I would like to thank you for the great feedback you left about our hotel cleanliness and our pleasant staff. I can assure you that our team works extremely hard to ensure all areas of the hotel are clean and well maintained. We appreciate every feedback from our guests, they are...

USA
Reviewed 24 March 2016

This hotel is about a mile plus from Universal Studios' front door. Don't be confused when the maps say it is closer, because the property (US) is big. We walked to US once - won't do that again. The property is about 30 minutes away from WDW. They use an outside company to shuttle you to US or Disney World....

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Helpful?
1Thank DaBiZi
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, We appreciate every detail you mentioned during the survey. I will share them with my management team, we definitely look forward reviewing each one of them and making some improvement where is it needed. Every feedback from our guests is very important to us, your input will helps us in every aspect to continuing our great efforts...

Sao Paulo, SP
Reviewed 16 March 2016

Rooms were big and clean (floor, bathroom and beds). Nice breakfast (waffles, toasts, fruits, coffee and yogurt), it was not an American one, but it was more than enough! Good location and kind service!

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Helpful?
Thank RScalet
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, On behalf of our entire team, I would like to thank you for the great feedback our spacious rooms, the nice breakfast and cleanliness of the room. I can assure you that our staff works extremely hard to ensure all areas of the hotel are clean and in great shape. Thanks again and we look forward to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: $103 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
43 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick the Hampton Inn and Suites next door.”
 of 5 bubbles Flair4GoldBranin, 21 Feb 2017 | Read review
“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
“I stayed on the 4 floor and it was very comfortable”
 of 5 bubbles mbaksh, 7 Sep 2016 | Read review
5 of 5