PGA National Resort
400 Avenue of Champions, Palm Beach Gardens, FL 33418-3698
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US$279
Fully refundable before 23-06-15
No prepayment needed
US$238
Fully refundable before 23-06-07
US$280
US$217
Hotels.comUS$279
travelup.comUS$280
Official HotelUS$279
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About
#7 of 12 hotels in Palm Beach Gardens
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GreenLeaders Silver level
PGA National Resort is world-class golf, vacation and meeting destination located in Palm Beach Gardens, Florida. The legendary resort is a AAA Four Diamond hotel featuring 99 holes of championship golf on 6 courses; 40,000 square-foot European Spa with 32 treatment areas and the exclusive "Waters of the World" outdoor mineral pools; newly renovated world-class 33,000 square-foot Sports & Racquet Club with 19 Har Tru tennis courts (12 lit for night play); 60,873 square feet of self-contained conference space; and on-site restaurants and lounges. The stunning resort features a myriad of dining options, including Birdie's Diner and Butcher's Club. For golf lovers, it offers world-class golf courses and landscaping. With 339 guest rooms and luxurious, themed suites, it’s also perfect for a lakeside wedding/meeting venue with stunning vistas. The South Florida locale is home to the celebrated Champion Course, host to the popular PGA TOUR Honda Classic.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Patio
Kids club
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Private balcony
Safe
Seating area
Separate dining area
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Spanish, Italian
Location
45Car recommended
Grade: 45 out of 100
429Restaurantswithin 10 km
76Attractionswithin 10 km
400 Avenue of Champions, Palm Beach Gardens, FL 33418-3698
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We did a 3 day holiday weekend staycation at PGA National Resort. When we arrived we were immediately met by Jared from concierge. He went above and beyond to make sure we were well taken care of and had everything we needed. We ate dinner at the Butcher's Club the first night and it was one of the best steakhouses we have been to. We also enjoyed Honeybelle and our breakfast at Birdie's both mornings. Luis, the food and beverage manager at the resort, provided excellent service and checked on us at both Honeybelle and Birdie's. We stayed in one of the 2 bedroom villas on the golf course, which was very spacious and clean. We enjoyed the pool at the hotel. My wife enjoyed her massage and I had fun playing on the Champions golf course. The hotel is in a great location with so many other restaurants and shops nearby on PGA Blvd. I definitely recommend the PGA National Resort for your next trip to Palm Beach, FL.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Eat at the Butcher's Club
The villas are a great option for longer trip or for a larger family,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 5 days ago
Dear Evan, Thank you for allowing us to host your visit to Palm Beach Gardens! We are delighted that you appreciated our exceptional hospitality, fantastic amenities, and spacious accommodations. We trust that you and your wife had a memorable weekend, and it would be our pleasure to welcome you back. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love PGA Resort!! My favorite is the pool!!! Every morning when I come to the pool everything looks great and so welcoming makes the day begin with happiness seeing this😎. Thank you for all the hard work it making my morning and afternoons picture perfect 🤩!
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 1 week ago
It was an honor to welcome you to PGA National Resort. It's fantastic to read you loved spending your downtime at our refreshing pool! The pleasure was all ours, and we hope you will return soon. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was amazing and attentive as soon as I stepped foot onto the property. I was welcomed by the helpful valet service. Guillermo helped my family with our bags to our room, and once we arrived to our room, he made sure to let us know important information about the resort’s restaurants and little details about our beautiful room. Jared at the concierge greeted us with a smile each day and helped my family have an easy check in experience. He was very kind and was dependable to ask about restaurants in the area or information about property. My family and I ate at Honeybelle one day for lunch and the food was some of the best I had ever had. Our waitress, Jen, was so polite and made delicious recommendations for us to try. The suggestions did not disappoint at all. The chicken sandwich was outstanding and the Honeybelle pie is a must have. If you go to the restaurant, be sure to try those!! Birdies is also a very tasty restaurant and the diner atmosphere that it is built on is beautifully done. The French toast is excellent. I also had a massage done at the spa, and it was truly amazing. The staff was showed me where everything was located and always made sure I was comfortable. My masseuse, Nicole, was extremely sweet and did an amazing job. The products that they use had beautiful scents, and I even ended up purchasing some after my massage because how great they were. I would highly recommend the massages. Overall the resort is definitely one of the best places to stay in palm beach and will allow you to have a relaxing, fun, delicious, and memorable experience. …
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 1 week ago
We are ecstatic that you thoroughly enjoyed your visit to PGA National Resort. Our team is passionate about creating a memorable experience for our guests, and it warms our hearts to be a part of your great stay. We will be sure to pass along your kind words to our staff and look forward to hosting you for another adventure. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 4-start resort, this was a huge disappointment; actually it was one of the worst experiences I have ever had at a hotel as a guest, and I have stayed at many luxury resorts. The golf course may be fine here -I can't speak to that - but the service and care shown by the front desk employees is terrible. Our family had 4 rooms reserved as we stayed here for an event for our niece. From check in to check out, there were problems- starting with assigning us rooms that were occupied by other guests, then reassigning rooms and making us wait over an hour to get into them because they were being "shown" to other guests. The front desk person , Nick, kept telling us our rooms would be ready in 5-10 minutes, and an hour later, while still waiting, he gave us cards for free drinks, which when we went to use them in the lobby bar, were told it only covered "house wines and house liquors" which added insult to injury! The tension we felt continued when we checked out - our host, another family member, had assured us our rooms and incidentals were all taken care in advance - he had called the hotel to confirm this. Upon check in we told the front desk this- but had to give our credit cards anyway -were told they would not be charged. And upon check out, we were told the charges were all taken care of. When I returned home, I checked my credit card -discovered I had been charged over $2000. I immediately called the hotel - got Cari Anne at front desk who first couldn't even confirm I stayed there - then finally found my name. She told me the charges were "pending" and would be "released by the hotel in 3-4 days." I told her this was not acceptable - I should not have been charged - she interrupted and in a loud, hostile tone told me there was nothing she could do-I had to wait for the charges to be taken off my card once the hotel released it and i could call accounting in the morning. No manager was available to talk to. I have On the positive side, the most courteous & professional employees were the valets, the housekeeping staff and the servers in the restaurants, which, by the way are all quite good. Unfortunately, first impressions stick, thus my poor rating. …
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Date of stay: May 2023
Value
Location
Service
Room Tip: Be very clear upon check in exactly what you will be charged to your credit card and when. Ask...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 2 weeks ago
Thank you for your recent visit and for sharing your feedback. We will see that the team members who positively influenced your experience are recognized for upholding our standards. We are also using your unfortunate experiences with the Front Desk as a learning moment and taking swift action to prevent the reoccurrence of such breakdowns. If we may be of any further assistance, please do not hesitate to reach out directly at matthew.kiner@pgaresort.com. Thank you again for your business and time. We hope to have the chance to restore your faith in our brand and host you for a flawless experience in the future. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent Mother's Day weekend (Fri-Sun) at the resort and the experience was far below the expectations set by our previous visit. GOOD: rooms are lovely, AC was quiet and cold, bathrooms perfect; Pool area is excellent, Gym is well equipped. The overall setting is beautiful. JUST OK: no coffee maker in the room? BAD: no staff, despite Mother's Day and large groups in for a local soccer tournament. Bar was abandoned and unstaffed for long stretches on a busy Friday night, and there was no service at all at the pool bar or in the outside deck areas. Cocktail selection was limited. The restaurants looked chintzy and dated; staff were overwhelmed and limiting access to accommodate the understaffed kitchen, leading to 45+ minute waits to be seated, 20+ minute waits for water and drinks, and hourlong waits for food despite the restaurant being half empty. Food itself was below par (e.g. frozen french fries, undercooked chicken) with tiny portions. Food service staff on the whole seemed disaffected, annoyed and unhappy. Staffing issues also caused: chronic towel shortages at the pool, poor service at the pool bar, huge lineups to get coffee from the one poor soul staffing the coffee / snack area. And unlike last time, there was zero food service outside of the restaurants, which were overwhelmed despite being mostly empty. To be clear, this is a HUGE contrast to our previous experience at this resort. The experience was so awful my wife decided to cancel having Mother's Day brunch at the resort and we went offsite instead. Overall the experience was very poor and we are unlikely to return. This is inexcusable for a resort that markets itself as a 5 star experience.…
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Date of stay: May 2023
Value
Location
Service
Room Tip: I'd avoid staying at this resort until their staffing issues get resolved.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 2 weeks ago
Your feedback is valuable as it helps us improve. We're glad our comfortable rooms and quiet AC added to your experience. However, we apologize for any issues with the food service throughout the property. As you know from previous visits, this is not the typical experience and does not meet the expectations we have for ourselves, even on a busy weekend. We'd appreciate the chance to discuss this with your further, and we hope you'll reach out to us at matthew.kiner@pgaresort.com. Please consider staying with us again should you be back in the area. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me start by saying how much I loved this spa. Me and my family and friends have been here atleast 5 times and loved it. However our last experience was sub par and I can honestly say that I will not be coming back here and it makes me sad. I came Mother’s Day weekend and prepaid online. When I arrived I gave them a spa finder gift card for 50$ and when we checked out it was a whole problem!! Even after I checked prior to coming, they claimed my gift card only had 30$ and not 50$. And rather than this being an easy fix it wasn’t. We had to stay to figurine it out well after closing. The “manager” did give us a 100$ gift card but how good is it if our experience was so negative that we don’t want to come back? Overall the staff (not inclusive of the bar and cleaning staff) was extremely rude and unprofessional and I will not be recommending this spa to any of my friends or family! And while I know that this may not change anything, the fact that we are people of color definitely worked against us. …
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 3 weeks ago
Thank you for offering feedback about your recent experience at our resort. As a returning guest, our team apologizes things were not to your liking as they have been in the past. While not a common occurrence for our patrons, your comments are important as we continually work to improve our service. We would like to host you again for the visit you expected. Please contact me at your convenience to discuss this further at matthew.kiner@pgaresort.com. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Four of us went for a guys golf weekend. We booked a package that included a villa. Each one of us was disappointed with the weekend. We arrived late Saturday morning and were unable to check in, which we understood. We went to play golf and would be texted when the room was ready. Around 5:00 and still no text. We went to the front desk and the two women working were clueless. It was as if they were not working the check in desk at a hotel. Very strange. After about a half hour of standing there they "found" a villa that was clean. Just a bizarre ordeal. We were supposed to receive a $100 credit on our bill for the inconvenience which never appeared. The room was fine, very standard, nothing special. Almost every single employee we encountered seemed miserable. The lobby bar waitress, the golf bag guys, the bev cart girl, the front desk...no smiles, no eye contact, no nothing, just indifference. It felt very much like employee compensation and training is lacking. The golf experience was quite underwhelming. We arrived to total chaos with valet guys running around, cars backed up and just a sense of disorganization. No one so much as said hi and we had no idea what to do with our bags, etc. Our tee times were all wrong and we had to get our confirm email out to prove it. The Championship course was a let down. The course was not in the best shape, which was weird because the pro shop guy told us how great of shape the course was in. The trash cans were all overflowing, with trash strewn about. It was just a huge letdown in every aspect. Felt like a poorly run muni course. Overall the place just didn't have that high-end feel. Not even close. For the extremely high prices they charge they should be doing much, much better. If you are looking for a luxurious golf experience this is not the place. Trust me, skip it.…
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 3 weeks ago
Thank you for taking the time to share this invaluable feedback with us. We are deeply sorry that this is what your experience was. We would greatly appreciate the opportunity to act on these coachable moments and restore your faith in our brand. Please reach out to me directly at your convenience at matthew.kiner@pgaresort.com to discuss this matter further. We strive to deliver a unique and world-class experience across the resort, to each and all of our guests. We will certainly use your feedback in our process of continuous improvement. Thank you for your visit and time. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angel at Birdie’s Diner is the BEST! Asked us our names and upon return the next day - greeted us by name! Such a wonderful and personal touch!!!! Highly recommend this adorable little diner - food and staff was exceptional!
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 4 weeks ago
It's always great to hear when our staff go above and beyond to make our guests feel special. Angel at Birdie's Diner is no exception, and we are thrilled to hear that he made such a lasting impression on your dining experience. We pride ourselves on providing exceptional service, and we are glad to hear that our food and staff exceeded your expectations. Thank you for taking the time to leave us this review, and we hope to see you back at PGA National Resort soon! Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I did not, and wasted a week of vacation and thousands of dollars. Many regrets! This resort needed a full overhaul, but all they did was put lipstick on a pig. The resort was still dingy. The staff was not polished nor provide decent and sometime any service. (The valet staff was the one bright spot as they were helpful.) Rooms were not ready when we arrived. Front desk acted like they were doing us a favor. Rooms had code violations like disconnected smoke alarms and shoddy workmanship like shelves coming out of the wall. Rooms were not cleaned well if at all; we had to constantly call for towels. Restaurants were not always open; this was during a spring break week. Options were limited. The diner had seen better days. Birds were pooping all over the tables and food. Honeybelle that was supposedly recently renovated was filthy. Items from our room went missing. I booked through Amex Fine Hotels and Resorts. I have no idea why this hotel is part of the program; it's a two or three star hotel. Stay away!…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 4 weeks ago
We are truly sorry to hear your experience fell so far below your expectations and our standards. Please contact me directly at matthew.kiner@pgaresort.com so we may discuss this matter further and work to restore your faith in our brand. Thank you for your time. Best regards, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We prepaid for our room and golf. They charged us again for the room upon checkin after adding a card for incidentals. They also asked for payment again in the pro shop when checking in for the tee time. I feel like this is a tactic and not a one time incident. Prepare to have to dispute extra credit card charges.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at PGA National Resort
Responded 4 weeks ago
Thank you for staying with us and for sharing your concerns. Please know it is never our intent to have our guests charged incorrectly. We are a fully re-imagined resort and are continually working to make sure our staff is properly trained and providing you with the experience you expected from us. It's our hope that otherwise you had a great experience and plan to join us again so we can impress you with all we have to offer. Sincerely, Matthew Kiner Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$221 - US$352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pga national hotel palm beach gardens, pga national resort
LOCATION
United StatesFloridaPalm Beach Gardens
NUMBER OF ROOMS
370
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Frequently Asked Questions about PGA National Resort
Which popular attractions are close to PGA National Resort?
Nearby attractions include The Gardens Mall (6.0 km), Roger Dean Stadium (7.4 km), and Will to Escape - Escape Rooms (7.3 km).
What are some of the property amenities at PGA National Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at PGA National Resort?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at PGA National Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at PGA National Resort?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to PGA National Resort?
Conveniently located restaurants include Leftovers Cafe, The Capital Grille, and Christopher's Kitchen.
Are there opportunities to exercise at PGA National Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are pets allowed at PGA National Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does PGA National Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at PGA National Resort?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to PGA National Resort?
Many travellers enjoy visiting Jupiter Inlet Lighthouse & Museum (14.4 km).