PGA National Resort & Spa
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400 Avenue of Champions, Palm Beach Gardens, FL 33418-3698
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Room & Suite (76)
Pool & Beach (74)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 20-12-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from PGA National Resort & Spa
More questions?
Updated 20-12-09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 12 hotels in Palm Beach Gardens
Location
Cleanliness
Service
Value
GreenLeaders Silver level
PGA National Resort & Spa is world-class golf, vacation and meeting destination located in Palm Beach Gardens, Florida. The legendary resort is a AAA Four Diamond hotel featuring 90 holes of championship golf on five courses; 40,000 square-foot European Spa with 32 treatment areas and the exclusive "Waters of the World" outdoor mineral pools; newly renovated world-class 33,000 square-foot health and racquet club with 19 Har Tru tennis courts (12 lit for night play); 80,000 square feet of self-contained conference space; and eight on-site restaurants and lounges. The stunning resort features a myriad of dining options, including Ironwood Steak & Seafood, iBAR and Bar 91. For golf lovers, it offers world-class golf courses and landscaping. With 370 guest rooms and luxurious, themed suites, it’s also perfect for a lakeside wedding/meeting venue with stunning vistas. The South Florida locale is home to the celebrated Champion Course, host to the popular PGA TOUR Honda Classic.
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Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Golf course
Pets Allowed ( Dog / Pet Friendly )
Parking
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Manicure
Pedicure
Salon
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish, Italian
Location
Full view
1757Reviews33Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
I really wanted to love this spa. I had heard good things before and was looking forward to a nice relaxing day. Unfortunately I was quite disappointed. To begin, on a Saturday they were doing construction by the spa pool that was too loud to relax. Instead we went to the main pool where they were full, short on chairs, didn’t have towels readily available, and had a ton of kids. Bar service was slow and extremely overpriced. To top of off, my massage was mediocre at best. I can definitely say I will not be returning. There are plenty of better options in the county.
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Date of stay: February 2021Trip type: Travelled with friends
Helpful
Response from Bill Horn, General Manager at PGA National Resort & Spa
Responded 2 days ago
Thank you Kristin for being our guest. I am sincerely sorry that your experience didn't exceed your expectations. We are going through a wonderful transformation of the entire property so I once again apologize if the experience was disrupted. I will certainly review with my team your notes and hope to see you back perhaps once everything has been completed. Bill Horn, Resort Manager
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Its a lot about the golf and loving the sun. The resort is also very nice and kind of formal. The restaurant was fancy and we enjoyed it a lot. The hotel is not near the water so if beach is important its not the place. But there is a lot of great golf
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Date of stay: April 2021
Location
Cleanliness
Service
Helpful
Response from Bill Horn, General Manager at PGA National Resort & Spa
Responded 1 week ago
Thank you Jackie for being our guest and for your wonderful post. Bill Horn, General Manager
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I rarely write reviews, but I had time today. We booked four massage services ranging from 1:00- 4:00 p.m. I was told that their pool cafe, sauna/steam room is closed. However when we arrived they gave us a warm bottle of water and a granola bar since there are no drinks available for sale "Due to Covid". For drinks we would need to walk across the entire hotel past the lobby (over a 10 minute walk) When I get to the cafe, not only did they offer food and drinks to the golf players but they also had an outside tent bar for them. Cafe staff mentioned they can deliver food/drinks for an additional delivery fee- of course! The worse part, I finished w/my massage at 5:00 p.m. My family was waiting in the lobby (previously they were in the pool), staff told them pool closes at 4:30 p.m. and must go, "Due to Covid"- this was never disclosed or I would of never booked services. As soon as i finished my massage, staff asked me multiple times if I was done with my robe/towel- felt rushed to get dressed & leave (what if I wanted to use the showers after my massage?) I expressed my discontent to the front staff, they were very understanding/ friendly and issued a 20% refund- my issue is not with the staff, it's with the rules set "Due to Covid" that clearly doesn't affect other parts of the resort. Truthfully don't waste your money, the pool section is okay, furniture is average, no music plays in the pool. Turned a celebration into a not so enjoyable experience, which is very sad.…
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Date of stay: April 2021
1 Helpful vote
Helpful
Response from Bill Horn, General Manager at PGA National Resort & Spa
Responded 2 weeks ago
Dear Carlita, please accept my sincere apologies for any inconvenience during your visit to our Spa. We value your business and will review with my team your comments and points of note. We are currently going through an amazing transformation at the property and it is very exciting. If you get an opportunity, please each out to me directly at 561-227-2555 for further assistance. Bill Horn, Resort Manager
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I organized a large golf group to stay and play 4 rounds of golf at PGA National Resort. Stayed and played at the resort 5 years ago and had a good experience. However, this time around the majority of the resort is under construction. The trip was planned and booked in November and December. Never once did the events coordinator mention that the resort was under construction or that the lobby bar and restaurant would be closed for the duration of our trip. This was the least of the issues unfortunately. Despite communicating weekly for months leading up to the trip, about half of our group ended up in accommodations that were different than what we had confirmed. 6 of the 24 in our group were put in golf cottages, located a mile from the resort. No heads up so our guys could rent cars, no resort shuttles to get the guys back and forth to the golf course. Guys checked in and were not told they would be put in the cottages, never called to get keys to their rooms, then when showing up at front desk that evening just sent on their way. When I asked the front desk manager why this was happening when 48 hours earlier she had personally assured me that my group would be in the resort, she got defensive and had an attitude. When I requested a meeting with resort management, the GM could not have cared less and in fact turned the entire situation around and incorrectly stated that the front desk manager had been threatened! While our group was not looking for any concessions, credits, or refunds, and would not accept any today if offered, the resort management offered none of the above and basically dismissed our inconvenience as if nothing wrong had taken place. Let's fast forward to today. 8 of the 24 golfers on the trip have had billing issues, including 3 of which that have still not been addressed or corrected by accounting more than a week after checkout. Calls to accounting and front desk have gone ignored. The events coordinator has communicated and tried to help as best as he can. The director of operations named Bill was also seemingly a genuine and caring person but the GM and front desk staff were an embarassment. I plan an annual golf trip and move locations around each year. I would have expected to visit PGA National again in a few years heading into the trip but after this experience there is ZERO CHANCE I will ever bring a group back. It is a shame as the golf courses were in good to great shape and the single location is hard to beat in regards to convenience. The pool and pool bar were also more than acceptable.…
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Date of stay: February 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Bill Horn, General Manager at PGA National Resort & Spa
Responded Mar. 11, 2021
Dear ddb242424, Thank you for taking the time to share your experience during your most recent golf outing. I am very sorry that your experience was less than satisfactory. As you mentioned in your review, the resort is going through a transformation that upon completion will provide resort guests outstanding amenities including new restaurants with Celebrity Chefs, a fully renovated spa. enhanced luxurious rooms, and a re-imagined golf course. As a matter of fact, every facet of the resort will be upgraded resulting in an incredible experience for our guests. I can assure you the General Manager was very concerned regarding your group’s visit. As a matter of fact, he wanted to personally meet with you to come to resolve the issues at hand. While it was not originally anticipated that the part of the group would have to be moved to our spacious two bedroom cottages, under the circumstances that day it was decided by our operations team to make that decision. Your business is truly appreciated as well as your candor. Bill Horn, Resort Manager
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None of this had to happen if the contact during reservations had been honest. What a horror. If you need more than this to make your decision, you are on your own. I felt bad for the employees as well. What a struggle every day must be by having disgruntled guests (not because of their contributions) complain. If they were not ready to have customers, DON’T HAVE CUSTOMERS! I have to recognize employees who went above and beyond their jobs, especially under these horrific conditions. Vanessa, Angel and Carlos at the temporary breakfast spot, were super. They made the best of a crap situation and did their best to make us feel wanted as a customer. Many kudos to all three of them. Only saving grace. Kara at front desk also did her best considering what she had to work with at this sad location. My error was giving it a chance and not turning around immediately upon checking in to room. Don’t go.…
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: Don’t go. Stay home.
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1 Helpful vote
Helpful
Response from Bill Horn, General Manager at PGA National Resort & Spa
Responded Mar. 3, 2021
Dear Dennis H., please accept my sincere apologies for any inconvenience during your stay. Our Resort has begun an amazing transformation and it is our desire to show our best to the many travelers and members visiting us during this season. We are very excited as we have completed almost 200 new guest rooms, and in the coming weeks, we will open up a new coffee shop, meeting room space, PAR 3 golf course and a great steak house called The Butchers Club. Thank you for recognizing our staff members who truly represent us with excellent customer service. Once again I apologize for any inconvenience during your visit. If you wish to speak directly I could offer my assistance, I can be reached at 561-227-2555. Bill Horn, Resort Manager
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PRICE RANGE
US$135 - US$516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pga national hotel palm beach gardens, pga national resort
LOCATION
United StatesFloridaPalm Beach Gardens
NUMBER OF ROOMS
370
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Claim Your Listing Frequently Asked Questions about PGA National Resort & Spa
Which popular attractions are close to PGA National Resort & Spa?
Nearby attractions include The Gardens Mall (5.9 km), Will to Escape - Escape Rooms (7.2 km), and Grassy Waters Nature Preserve (3.6 km).
What are some of the property amenities at PGA National Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at PGA National Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to PGA National Resort & Spa?
Conveniently located restaurants include Little Moirs Leftovers, The Capital Grille, and Coolinary Cafe.
Are there opportunities to exercise at PGA National Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are pets allowed at PGA National Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does PGA National Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at PGA National Resort & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to PGA National Resort & Spa?
Many travellers enjoy visiting Jupiter Inlet Lighthouse & Museum (14.4 km).
Does PGA National Resort & Spa have any great views?
Yes, guests often enjoy the park view available here.