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Hilton Garden Inn Palm Beach Gardens

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Hilton Garden Inn Palm Beach Gardens
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832 Reviews from our TripAdvisor Community

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Showing 802: English reviews
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Raleigh, NC, United States
Reviewed yesterday NEW

As a frequent business traveler to this property I was especially pleased to go back on a personal trip. My family was very pleased with the staff, amenities, and the facilities. Great value and location within walking distance of many great shops and only minutes to the beaches.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank B5952QGjeffa
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 10 February 2017

As a frequent business traveller, I have stayed at this hotel for years. The Assistant General Manager, Ms Sasi Butler is exceptional, the level of customer service she provides and has obviously instilled in her staff is unparalleled. I'm particularly impressed with Michael and Louis who work on the front desk. They are always so charming and helpful. Kelsey in...

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2Thank Sonia L
About Hotel's Favourite Review
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Sonia for the great review. It is always our pleasure to give you an excellent experience hear. It is great to hear that you enjoy all our staff and hotel, and we appreciate you business. I will make sure that Sasi, Louis, and Kelsey are aware of your comments. See you again soon! From, Michael Wright Assistant Front...

Villalba
Reviewed 4 days ago NEW

Yes, i slept sunked in my bed in which i did not notice the note on headboard stating udjust your bed to your firmness. I found out when i complained at check out. Oh well, and i always wanted to sleep on one ;) other than that, perfect stay. Enjoyed my walk through cafeteria door into garden leading towards shopping...

Review collected in partnership with Hilton Garden Inn
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Thank Nancy E
Reviewed 6 days ago NEW

As the saying goes, fool me once... My wife and I had the misfortune of staying there on two different occasions while visiting family right next door. We never thought the second could approach the first in lack of quality, let alone surpass it. We were billed rates other than what they quoted. We found blood on the sheets after...

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Thank David R
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for sharing your candid and detailed experience with us, David. We pride ourselves on meeting and/or exceeding our guests expectations, as is apparent in the vast majority of our other reviews. Unfortunately, we fell short of achieving those expectations during your experiences staying with us and for that we deeply apologize to you and your family. We will...

Courtice, Ontario
Reviewed 6 days ago NEW

Beautiful location, surrounded by shopping and restaurants. If in the area again this would be my first choice! Staff were more than helpful, buffet breakfast ($) on site was awesome and the pool area and grounds were gorgeous.

Review collected in partnership with Hilton Garden Inn
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Thank nancy h
Naples, Florida
Reviewed 1 week ago via mobile

Nancy was kind enough to let me check in well before normal time in order to complete a work project that required internet and quiet space. Thanks to her helping me I was able to wrap up time sensitive work before the end of the business day. Always appreciate when I get considerate service!

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Helpful?
Thank NaplesAreaLiving
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to post a review. It is great to hear that we were able to accommodate your business needs by getting you an early check-in. I will make sure Nancy recieves your comments. Sincerely, Michael Wright Assistant Front Office Manager

Fond du Lac, Wisconsin
Reviewed 1 week ago

Great service & location! Was treated exceptionally well - much appreciated since I arrived late & had to depart early a.m. Beautiful view in a corner suite at a great price! Convenient sandwiches & salads were available to go as well.

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Thank MisHDChick
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for giving us feedback about your previous stay. It is great to hear that we were able to accommodate your late arrival, and that you enjoyed our Junior Suite. We hope to see you again on your next visit to Palm Beach Gardens. From, Michael Wright Assistant Front Office Manager

Boston, Massachusetts
Reviewed 1 week ago

I have stayed at many Hilton Garden Inns but this one is definitely one of the best. It is next to the Garden Mall and on a lagoon with a walkway around it. On the opposite side of the lagoon is a shopping center with a Whole Foods Market. This is a great hotel in a great location

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Thank Joseph D
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Joseph for the great review! I am happy to hear that you think we are one of the best Hilton Garden Inn's around. I am glad you enjoyed our property and proximity to many amenities in the area. Please come visit us again soon. From, Michael Wright Assistant Front Office Manager

Pepper Pike, Ohio
Reviewed 2 weeks ago via mobile

I was there for business and didn't have a chance to look around much. But my rooms was very clean, big and comfortable. Hotel is in great location within walking distance to the shopping center and good restaurants

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Helpful?
Thank Natalie44124
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you Natalie for taking the time to review our Hilton Garden Inn. I am glad to hear you enjoyed your room, and our location to Downtown at the Gardens and the Gardens Mall. Please come visit us again soon! From, Michael Wright Assistant Front Office Manager

Reviewed 2 weeks ago

Stayed here last week and thought the place was just okay. The place was clean but doesn't have many amenities. The pool doesn't get any sun in the morning and the room on the second floor only had a view of the roof top. This is probably good for business travel but not for a family.

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Helpful?
Thank Donna M
Michael W, Front Office Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Donna, Thank you for taking the time to review your previous stay. I am sorry to hear we did not accommodate your family needs. Our hotel is more inclined to business travel, but we do have a lot to do in the immediate vicinity like our Downtown area and mall. Your comments will help us see where we need...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Palm Beach Gardens offers great access to Downtown at the Gardens and the Gardens Mall. Perfect for your trips to Palm Beach County. Offering complimentary high-speed internet, a microwave and refrigerator included in all rooms, 24 hour Precor fitness center, 24 hour business center, Great American Grill serving breakfast and dinner, a lobby bar and a heated pool. ... more   less 

Additional Information about Hilton Garden Inn Palm Beach Gardens

Address: 3505 Kyoto Gardens Dr, Palm Beach Gardens, FL 33410-2766
Region: United States > Florida > Palm Beach Gardens
Price Range: $162 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Palm Beach Gardens 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hilton Garden Inn Palm Beach Gardens Hotel Palm Beach Gardens
Hilton Garden Inn Palm Beach Gardens Florida
Hotel Style:
#2 Romantic Hotel in Palm Beach Gardens
#3 Business Hotel in Palm Beach Gardens
#3 Family Hotel in Palm Beach Gardens
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Palm Beach Gardens staff and other travellers.
12 questions
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5 months ago
Bowling Green, Kentucky
West Palm Beach, Florida
3 months ago

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Questions? Get answers from Hilton Garden Inn Palm Beach Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor away from the elevator”
josephdR4312QH, 12 Apr 2017 | Read review
“ask for water view”
D5935YVdonnam, 5 Apr 2017 | Read review
“We found the uppoer rooms overlooking the lake to be very quite. You can select your room on the app during online checkin.”
Sammy873, 22 Mar 2017 | Read review
“ask for a regular mattress and lake view”
SheridanKc, 21 Mar 2017 | Read review
“High Floor”
AlbertS572, 21 Mar 2017 | Read review
5 of 5