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Palm Beach Gardens Marriott

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Palm Beach Gardens Marriott
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392 Reviews from our TripAdvisor Community

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Showing 373: English reviews
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Aventura, Florida
Reviewed 3 days ago NEWvia mobile

Definitely something sketchy happening at this hotel ! a definitely disappointing platinum Elite experience . Multi Mistakes on room service. Meals picked up and left in hall for hours . Repeated calls to make up our room after my husbands surgery ignored for hours . Inquiry about availability of specific pain killer in Sundries turned out to be a lie....

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Helpful?
Thank Sheila O
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your comments about your recent stay at our hotel. Please accept my sincere apology for your experience not living up to your expectations, and falling below our normally attentive service. I am also disappointed as we did not resolve your Concierge inquiry while you were in the hotel. I will be sharing these comments with my team...

Connecticut
Reviewed 2 weeks ago via mobile

Typical business hotel experience except for the staff. Very attentive, accommodating, friendly and some of the best I have experienced. The personal greetings and attentive service are very well received by guests. Clean common areas and comfortable beds and rooms. Buffet Breakfast is a steal at $5.00. Drinks at the bar at a bit steep but fairly typical for a...

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Helpful?
Thank Thomas K
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your wonderful comments about the Marriott Palm Beach Gardens! I am always delighted to hear that our attentive, service professionals personalized your stay and provided you with a memorable experience. I see that you took advantage of one of our generous rate packages that includes breakfast for a modest upcharge. The buffet is delicious, with eggs your...

Reviewed 16 March 2017

I booked a room for Mar 15, guaranteed with a credit card. When I arrived at midnight, they gave away the room and made me pay for taxi to the double tree . I eventually checked in at 2a. very poor service Fletcher Mayes, Marriott General Manager, TAKE NOTE

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Helpful?
Thank Paul B
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your comment about your scheduled stay at our hotel on March 15, 2017. I apologize that we did not have a room for you when you arrived but the hotel was forced to cancel your reservation because it was booked under a pre-paid, non-refundable rate with an invalid credit card. The hotel did attempt to get a...

Asyut, Egypt
Reviewed 15 March 2017 via mobile

The staff are very friendly, they have a shuttle to the mall 5 min, but wasn't able to use it, due to timings.. ended it with Uber. The hotel is old , but everything is clean, beds Moderate comfort.. The gym is small but good machines. It takes 15 min to the Outlets

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Helpful?
Thank HatOrth
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your nice review of your recent stay at Marriott Palm Beach Gardens. First and foremost, I appreciate you acknowledging our friendly, professional staff. We are fortunate to have individuals that enjoy providing our guests with a warm, memorable experience. I also appreciate you mentioning our clean, well-appointed hotel, nice health club and the convenient hotel shuttle. Marriott...

Palm City, Florida
Reviewed 12 March 2017

The staff were top notch ---hospitable and personable. The lobby is quite elegant but the rooms are merely average (but clean). This hotel is an older Marriott prototype and has not undergone a renovation is quite some time. This is no fault of the staff. They do their best with what they have to work with. The rooms are in...

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Helpful?
Thank truthseeker2911
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your outstanding comments about the staff and your recent stay at Marriott Palm Beach Gardens! It is always a pleasure to read that our team provided you with a memorable hospitality experience. We are fortunate to have a beautiful, classically styled Floridian lobby and Marriott Great Room. Yes, the guest rooms are in need of a refresh...

Chicago, IL
Reviewed 6 March 2017 via mobile

We stayed Friday, Saturday, Sunday night. Excellent property, clean rooms. It is in the middle of corporate park however they provide shuttle bus service. Overall would recommend and stay here again next time.

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Helpful?
Thank BAXTEP
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your wonderful comments about your recent stay at Marriott Palm Beach Gardens! I appreciate you mentioning our clean guest rooms and complimentary hotel shuttle. The hotel is located in a cozy area of Palm Beach Gardens but we are easily accessible to wonderful restaurants, local attractions and world-class shopping. I appreciate your recommendation and look forward to...

Syosset, New York, United States
Reviewed 7 February 2017

Stay anywhere but here! Pros: Friendly staff, aside from hotel manager. Cons: Room was in poor condition. As you can see by the pics, the bathroom sink was backed up and would not drain. Electrical outlet cover cracked and a safety hazard. Phone jack not attached to wall. Rust on inside of bathroom door. One side of the bed felt...

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Helpful?
1Thank Cindy N
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your comments about your recent stay at our hotel. I appreciate you mentioning the hotel’s friendly staff. It is our desire to provide the best possible service to all of our guests in hopes that it will make a difference in their stay. I am disappointed to hear about the condition of your guest room. Please accept...

Omaha, Nebraska
Reviewed 3 February 2017

The hotel is just off the highway and is 15 minutes from the airport. The staff is very friendly. The fitness center could use some free weights to go along with a few of the cardio machines they have. The 11th floor concierge lounge offers complimentary breakfast and snacks/desserts on designated days (no weekends) for those guests with enough points....

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Helpful?
2Thank AlexanderDelarge
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your nice comments about your recent stay at our hotel. I appreciate the kind comments about our friendly, accommodating staff. We work hard to provide our guests with memorable service. I’m glad you had to opportunity to visit our comfortable Concierge Lounge. I’m proud of the offerings as the chef has really stepped it up with both...

Atlanta
Reviewed 31 January 2017

I'ma Marriott and SPG Gold, so stay at quite a few properties. At check in I was given a 2nd floor room overlooking a rooftop of some sort. I asked for any higher up and was told nothing available. Really not a big deal as company booked viahotels.com, but room was really not dated well, smelled a bit funny (possible...

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Helpful?
Thank kenuga
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your comments about your recent stay at our hotel. Please accept my apology for the guest room and Concierge Lounge not living up to your expectations. First, I sincerely appreciate you for mentioning our service oriented, attentive staff. Providing our guests with a warm, sincere greeting and accommodating attitude is one of the hallmarks of our hotel....

Portland, Oregon
Reviewed 26 January 2017

Hands down the worst Marriott i have encountered. This hotel has not seen a renovation in several years which is apparent from the first branded logo you see. The foreshadowing from the Marriott sign out front is worn down with chipping paint and no apparent attempt for a rehab. The hotel, well, is exactly the same. From the shower collecting...

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Helpful?
Thank S F
Fletcher M, General Manager at Palm Beach Gardens Marriott, responded to this review

Thank you for your comments about your recent visit to our hotel. Please accept my apology for your stay not living up to your expectations. The hotel is older but we generally manage to keep it clean, well-appointed and with everything in working order. Also, I don’t know what you ordered, but our bar prices are competitive with similar establishments...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Blue Fire Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Whether you're visiting Palm Beach Gardens for your next getaway or for business, Palm Beach Gardens Marriott is the starting point for every occasion. Infusing every stay with stylish accommodations and first-class amenities, relaxation abounds. Our close proximity to Jupiter Beach and upscale shopping creates endless options to accent every traveler's itinerary. ... more   less 

Additional Information about Palm Beach Gardens Marriott

Address: 4000 Rca Blvd, Palm Beach Gardens, FL 33410-4233
Region: United States > Florida > Palm Beach Gardens
Price Range: $162 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palm Beach Gardens Marriott 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Palm Beach Gardens Marriott Hotel Palm Beach Gardens
Marriott Palm Beach Gardens
Palm Beach Gardens Marriott Florida
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Questions & Answers

Here's what travellers have asked, with answers from Palm Beach Gardens Marriott staff and other travellers.
2 questions
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Grove City, Ohio, United States
over a year ago
Detroit, Michigan

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Questions? Get answers from Palm Beach Gardens Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location if you are in the Palm Beach Gardens area”
truthseeker2911, 12 Mar 2017 | Read review
“All rooms are good, no specific nice views at this location”
800davea, 10 Dec 2016 | Read review
“Face away from the highway”
fdipace, 29 Oct 2016 | Read review
“Concierge Level lounge is often closed. Don't upgrade until you make sure it is going to be open.”
ppompei, 12 Oct 2016 | Read review
“High Floor”
Dagre21, 12 Sep 2016 | Read review
5 of 5