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The new Hilton Garden Inn Pensacola Airport/Medical Center hotel is located just off Interstate 110 in beautiful Pensacola, Florida. We are only one mile from Pensacola Regional Airport (PNS), and just a short complimentary shuttle ride from the airport, area restaurants, shopping and nightspots. Our tasteful hotel features modern conveniences suited to the savvy business traveler, as well as an opportune location and recreational amenities for leisure guests. Go for a refreshing swim in the sparkling outdoor pool and spa, get a great workout in the expanded exercise facility and enjoy a delicious meal at The Garden Grille & Bar. The Garden Lobby Bar is the perfect place to relax after a long day, and The Garden Market offers incidentals you may need. The hotel is equipped with just over 4,200 sq. ft. of conference and banquet facilities, perfect for your next business meeting or social function.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Hilton Garden Inn Pensacola Airport - Medical Center
4.5 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed two nights while in Pensacola to see some Blue Wahoos baseball games. I'm not sure what else was going on in the area but hotels were ridiculously expensive, over double what I'd expect. This was a nice place but not worth anywhere the $250/night they were charging. We arrived right at the 4 PM checkin time and were able to get right into our room. Everything was clean and comfortable. Our room had a tight bedroom area separated from a small living room with pullout sofabed by the bathroom. Not a great overall setup but it worked ok for us. The bathroom could use a vent fan or the one in there needs to be improved if there is one. We didn't have much time in the hotel so did not use the pool or fitness center but both looked nice. We interacted with a few staff members and all were friendly and helpful. The only reason for my 4 instead of 5 rating is that for such an overpriced hotel, you'd think breakfast would be included. They wanted $15 per person! No thanks, the Dunkin Donuts next door provided me with perfectly good breakfasts for a few dollars.
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Jul 29, 2024
Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center. We're glad you found our hotel clean and comfortable and enjoyed the kindness of our team. We also appreciate your feedback on the room setup and breakfast and will take your comments into consideration. We hope to have the chance to welcome you back on your next trip to the ballpark.
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Love this place - dog friendly (you cannot take him to the free breakfast buffet though), 5 floors, easy off highway, a Barnes & Noble right across the street. I would stay again. A/C cools nicely. Will be back. Shout out to all the dog friendly staff, I felt welcome, it is worth the $75 extra fee, maybe add a dog run with all that land out back? [sits adjacent to Residence Inn, maybe the two properties could share a dog run]
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â with a dog, you'll be placed likely on floor one
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Jun 22, 2023
It is wonderful to know that you had an excellent experience with us. Receiving recognition for our hospitable team and pet-friendly atmosphere is always appreciated. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!
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This hotel was very well kept and clean. A great night stay after a long day of travel. We wished breakfast had been included. Dunkin’ Donuts was right next door or you could buy breakfast at the hotel which looked delicious. The price was $14.95 per person.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Apr 21, 2023
Dear Angela, Thanks for joining us at Hilton Garden Inn Pensacola Airport - Medical Center. It was our pleasure to welcome you to our hotel after your long day of travel. Although breakfast isn't included in our room rate, we hope you will consider dining with us in the future for a nominal fee. Next time you're in Pensacola, you can count on us again for clean accommodations.
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Very unhappy that you must request housekeeping services if you are to receive them. If you are not going to provide those services, then discount your rooms. Even after request, got poor services (left trash in trashcan and on floor). Waitress serving breakfast unhappy and complainer. Overall, OK stay, but, lack of good housekeeping services put a major damper on overall stay. Room was clean upon arrival. Guests should know that if you stay at this hotel more than 1 night, and you want clean towels and trash dumped, beds made, you must request those services 24 hrs. in advance. Sad. Should mention that desk staff did try to make up for poor housekeeping services with 2 free breakfast vouchers. Then we got to listen to waitress complain about our arriving for breakfast "at the last minute" and how much she has to do for that job (serves and washes the dishes). Need to figure out how to attract good, hard working employees and how to make them feel appreciated and keep them happy, without increasing the cost of the room to the point that no one wants to pay to stay there. Good luck.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Apr 21, 2022
Dear Ed, Thank you for choosing to stay with us. It is good to hear that your room was clean upon arrival and that you had pleasant interactions with our front desk team. Please know we are always looking for ways to improve our guest experience and will be speaking with the relevant departments regarding your concerns. We thank you for your feedback and hope you will come back and see us again in the future.
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We decided to stay here based on a recommendation from our AmEx card’s hotel recommendations. Plus not sure why all the mediocre hotels in Pensacola were so costly all of a sudden. We checked in on Sunday, 7/16 around 7:40 pm. The front desk was curt, not friendly and didn’t bother saying hello but snapped “Name?!?!” When it was our turn to check in. She seemed spread thin and didn’t care about being friendly. I had specifically booked a room that wasn’t handicapped accessible. Once we checked in, they decided to give us an accessible room anyway. The room smelled so bad once the door opened, it smelled like a stable. The bathroom wasn’t that clean. Tissues were a mess. I think they tried to do a design but looked messy. No body was, etc. one small soap to wash your hand AND use in shower! The shower wasn’t clean at all and had MOLD all over the old, dirty shower curtain. We didn’t bother saying anything to the lady at the front desk, based ok her attitude when we checked in. Check out wasn’t anything better. There were three ladies that didn’t care that others were waiting but having a lengthy conversation with a lady checking out and helping her print something out for her job. As multiple business owners we pride ourselves on how we and our staff treat clients. We’ve also stayed at numerous hotels in the Pensacola and Destin area and this is by far one of the worst hotels we’ve ever stayed in. The lady named Sara listened to my concern regarding the mold and said she’ll let the GM know. She was at least a bit more concerned than the rest of the staff. Not sure how others think this is a quality hotel. Maybe if you have large dogs which I saw all over. We definitely won’t stay here ever again. Hilton has gone way down hill. Complete wast of money.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Jul 20, 2023
Dear Lola, We regret to learn that you didn't have the stay you expected and deserved. Please accept our sincere apologies that our accommodations fell below your expectations on this occasion. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we take action to give our rooms the extra care they deserve. In the future, we hope you consider giving us another chance to change your perceptions and impress you.
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Arrived at the hotel during dinner time and my colleague and I had a amazing dinner and our waitress Frances was so personable and kind! The dinner chef even came out to greet us and we all shared a laugh. However, the following morning we thought we would have the same great experience and that was a BIG NEGATIVE! The server Wanda was extremely rude and impatient and when we requested if we could have the food "to go" she stated with attitude "That will be $2 fee! Either way you gotta tip!" They even began to vacuum letting us know that we needed to hurry up! I understand that customer service is challenging and we have all been affected due to COVID-19 but that is no excuse to be rude and nasty to customers. I would give this hotel a 1 but the evening staff was so nice to us. If you do choose to stay at this Hilton location don't bother with the breakfast but the dinner and the evening staff will leave a much more pleasant experience.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Dec 14, 2020
We were so happy to hear that your experience at dinner was a wonderful one. However, we were surprised and disappointed to learn about the less than fantastic experience in the morning. Rest assured, your remarks will be discussed internally and used as a training tool to make sure that the same missteps are not repeated. We cannot change the past, but we hope that you will consider joining us again in the future for a stay that better represents our true value.
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Ms. Deidra was so nice when I booked the reservation. It was really nice to meet her. Everyone was friendly, staff always held the elevator, environmental services female on the 1st floor who changed out towels in the workout room was so very nice. The hotel is very clean and my friend's reception was elegant. We had a fantastic time. Special recognition for Ms. Diedra, Front Desk and the lady who cleaned the exercise room on Saturday morning. Both were very kind. Ms. Diedra booked my room and welcomed us upon our arrival. Her expertise in the customer experience is first class. She made me feel so welcomed and smiled every time I saw her. She is definitely an asset and I hope you will share my comments with her. The hotel was clean. We liked the room not being cleaned until after checkout. It made us more secure. Diane Austin
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Date of stay: June 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Jun 25, 2020
Dear Diane, It brightens our day to read your kind words. We're delighted you had a fantastic time at the wedding reception and enjoyed the exceptional service from our amazing team. Your feedback is greatly appreciated, and it would be a pleasure to welcome you back to Hilton Garden Inn Pensacola Airport -Medical Center.
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We were visiting friends in the area , but chose to stay here so we would have a handicapped accessible shower. The room, lobby, restaurant were all clean and inviting. We were treated very well by all employees. The air conditioning worked well and the room had every amenity we needed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Oct 28, 2023
Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center. We're delighted to hear that our accessible shower met your needs and that you found our accommodations clean and inviting. Providing excellent service is important to us, and we're pleased to know that our team treated you well. We appreciate your five-star review and look forward to welcoming you back in the future!
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The most unwelcoming staff ever. Front desk. Bar/dining. 6 to 8 people here. Guess they are too busy to care. Or just too bored. The bar staff perked up after we ordered 3 appetizers and 2 bottles of wine. Not that the late interest will help the tip. It is Pensacola but still...
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Nov 17, 2023
Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with our service. While not a typical occurrence for our guests, your comments are important as we continuously work to improve communication with our patrons. Given another opportunity, we hope we can host you for the visit you expected.
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This hotel is price gauging due to storm evacuees from the hurricane. The room smelled awful and the bed was hard as a brick. We were highly disappointed to be charged that much money for one night. The hotel should be ashamed of themselves.
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Review collected in partnership with Hilton Garden Inn
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Garden Inn Pensacola Airport - Medical Center
Responded Sep 7, 2021
Thank you for bringing your concerns to our attention. We're disappointed that our accommodations did not meet your expectations, and we'll look further into your comments regarding your room. Additionally, we aim to offer competitive rates for our market and believe we deliver great value. However, we appreciate you sharing your thoughts, and we'll keep them in mind. We hope you had a safe trip home and that all is well.
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This particular hotel (which is really very nice) is more on the north side of Pensacola. It is not a large city, so just about everything is 30 min. or less away. You go over the Gulf Breeze Parkway to get to the beaches. While in Pensacola I highly recommend eating at McGuire's Irish Pub - great food and wonderful atmosphere, and visiting the Naval Aviation Museum. I am not normally an aficionado of all things military or planes in general, but it was truly interesting to see and listen to one of the tour guides.
There are more places to choose from in the Pensacola area.
PRICE RANGE
C$218 - C$293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn pensacola airport -medical hotel pensacola
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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