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Pensacola Grand Hotel

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414 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2015

We stayed here the end of April for a military reunion. The lobby was part of an old train station. Beautiful old lights, clock & signs. The front desk was very helpful & having a shuttle available was great.

1 Thank Linda T
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so kindly for the wonderful words. Please do come back soon. More 

Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 May 2015

The hotel was nicely kept. Staff was very nice. The shuttle driver was very gracious about taking me to a store to buy a curling iron when mine burned out in the middle of our trip. Good location for touring the Pensacola area.

Thank Karen N
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Wonderful review. Thank you. I will pass on to our Bellman your kind thoughts. We certainly hope to see you again real soon. More 

Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2015

I have become a stranded traveler and it’s not quite what I’ve seen on local TV news. I had gone to Florida and Alabama for Presidents’ Day Weekend activities. After three full days of fun and festivities, warmth and walking, I had to return home to the cold northern climes of central Ohio. However, when I got to the Pensacola... More 

2 Thank sandlot2015
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

While we aren't happy to hear about your airplane delay, we are certainly happy that you ended up not only staying with us, but for one of the best and most detailed reviews I have ever seen. It is beautiful right now in Ohio; however, in a few months it will get cold again and when it does, we hope... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2015 via mobile

The hotel is probably slightly older than 30 years. Our room was on the 15th (the highest) floor was fine, but it's looking a little drab. All was good until 3 day the air conditioning started to sputter out. It got up to 83 before maintenance was able to fix it. The next morning when we were scheduled to check... More 

Thank ALtaveler
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the review. Yes, there was a pipe that broke. Our Chief Engineer and his amazing staff had all repairs complete later that morning. In fact, less than two days later the hotel was sold out for four consecutive nights with a huge convention. We experienced no further problems. We hope to see you again one day soon.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2015 via mobile

Well first I must say it is a beautiful hotel with friendly staff ... There was a mix up at the front desk and they put us in an already occupied room I wasn't upset because they guests weren't in there ... We went downstairs and they told us they to is the wrong room number and gave us new... More 

Thank Mphilipson
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Congratulations on your birthday celebration. I am sorry to hear about what happened with your room keys. I have made a copy of your review for our Front Desk Manager and her staff. Please do come back soon, we'd love to have you back sooner than your next birthday ! More 

Allentown, Pennsylvania
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 May 2015

Good place to stay, convenient to down town and the beaches. Only 5 miles south of I-10, just off I-110. For travelers, the restaurant does not open until 6:30 am, so early birds miss out on breakfast.

1 Thank george g
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. I have spoken with the Chief Engineer about what you stated on our water pressure. He assured me that the hotel has no water pressure issues and that is properly and equally distributed to all rooms. Nonetheless, we value your feedback as it allowed our staff to have a discussion... More 

Pensacola Beach, Florida
Level Contributor
180 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 19 May 2015 via mobile

Lovely older, recently and completely renovated venue with lots of character and old-time class. Comfortable rooms with a delightful restaurant on premises. Nice bar, lobby and banquet rooms Visit next excursion to Pensacola

1 Thank PhilHarmonik
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your honest and wonderful review. We strive to offer old school service coupled with modern amenities. All we could possible ask is for you to come back one day soon!!! More 

Tallahassee, Florida
Level Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 May 2015

Stayed one night recently on a business trip. Overall, a great value for the price and location. First, the property is interesting. The hotel is built onto an old train station, which was really cool and unusual. Has a large (free) parking lot. Staff was hospitable and check in/out was efficient. The room was just the right size. House keeping... More 

1 Thank rb913
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the FOUR **** STAR review and your great evaluation. It was so very honest and descriptive. To say we hope you come back soon is a great understatement. We value our wonderful guests and cannot make it without returning guests. We thank you again. More 

Waggaman, Louisiana
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 May 2015

Ms.Eve (front desk),she was simply amazing a pleasure talking to her on the phone.She made sure my daughter and husband,one year anniversary was one for them to remember.My daughter said,the staff was very nice,that was their first time there.I know,they will want to come again,I know, I want to see how nice everything was for them.One day, my husband and... More 

Thank sa0505
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

a FIVE ***** STAR review to start the day is like your first sip of coffee in the morning. Refreshing and a a blessing. We can't wait for you to personally come and get spoiled with some of our Old School Southern Hospitality.....Until then, thank you again... More 

Grayson, Georgia
Level Contributor
485 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 7 May 2015

On a recent stay at the Crowne Plaza, we had a very good experience. I love all the nostalgia about this hotel and it is interesting to look at all the details to say the least. The staff in the restaurant, bar and front end when we checked in were all exceptional. Housekeeping was fine and could be seen dusting... More 

Thank katork
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the fair but kind review. Sincerely apologize that it took the GM's involvement to rectify the issue. I have forwarded your review to our management team to ensure we take care of these issues more efficiently in the future. Speaking of future, we sure hope to see you again. More 

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $149 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
8 questions
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
“The higher up, the better the view.”
 of 5 bubbles dustoff40, 18 Oct 2016 | Read review
“you can hear the train from your room but it isn't as loud as you might think given the location!”
 of 5 bubbles lebongirll, 8 Sep 2016 | Read review
5 of 5
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