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Extended Stay America - Pensacola - University Mall

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Traveller (5)
Room & Suite (13)
Dining (1)
Overview
  • Excellent27%
  • Very good32%
  • Average13%
  • Poor8%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Pensacola - University Mall
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Offers from Extended Stay America - Pensacola - University Mall
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (59)
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All reviewsgranola barsenjoyed my staystaff was friendlytafariatexaspet
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1 - 5 of 58 reviews
Reviewed 1 week ago via mobile

Other than a very courteous desk clerk, the shirt overnight stay was a nightmare. Room smelled like wet dog, aircinditioning was inconsistent, dirty towel in bathroom, and the sheets were greyish. Really uncomfortable. Have stayed in many, namely Gainesville, and NEVER had this experience. Awful.More

Thank umisays8588
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 1 week ago

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to...More

Reviewed 2 weeks ago via mobile

Thought we were getting a great hotel through Hotwire! Not the case! Upon check in drama in the hallway from a motley crew, drugged and sores all over them... get to our room ... check the bed as I always do (previous hotel manager) ......More

Thank donittabundy
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 weeks ago

Please accept our sincere apology for the problems you encountered. Your stay was supposed to be a comfortable and stress-free one, and we did not live up to your expectations. We assure you that what you experienced is not acceptable and appropriate steps are being...More

Reviewed 2 weeks ago

I booked this hotel because it had a kitchen and low prices. Good: Staff was friendly Bad: 1. Kitchen faucet was messed up. You had to bring the handle all the way to get any water to flow. 2. Of the four dresser drawers, one...More

Thank mcasabar
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 weeks ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken by maintenance team. Our team's first priority is making sure that every guest has...More

Reviewed June 3, 2018 via mobile

Bed was smaller then what was advertised on website felt like I was sleeping in a twin size bed... floors need new carpet are a better cleaning then they had... second floor has a horrible smell like something has died... breakfast needs a better selection......More

Thank Colestay
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded June 4, 2018

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you...More

Reviewed May 11, 2018 via mobile

I dont see the need to not feel safe at this property, there was no safety deposit box in the room though.The room is clean and comfortable, alot of convenient places just across the street. The a/c and kitchen facilities works perfectly and the room...More

Thank timfenty
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded May 11, 2018

It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your room and the outstanding service provided by our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thank...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$64 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$64 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (5)
Room & Suite (13)
Dining (1)
Questions & Answers
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Ryan M
April 7, 2017|
Answer
Response from Bruce W | Reviewed this property |
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
2
Votes
Beverly G
March 6, 2017|
Answer
Response from Bruce W | Reviewed this property |
As I remember it is $25 per day per pet. Up to 2 pets are allowed.
0
Votes
Room Tips
"Demand A 3rd Floor Room! Traffic is heavy on FL 1 and Noise is heavy on FL 2"
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"3rd floor for quiet rooms"
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"we liked the third floor whats really cool is that the windows open all the way for that good pensacola..."
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"Breakfast is hardly continental."
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