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Extended Stay America - Pensacola - University Mall

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Extended Stay America - Pensacola - University Mall
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131 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Pensacola - University Mall
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Showing 129: English reviews
san antonio, Texas
Reviewed 29 July 2014

I would consider this place more of a halfway house for smokers and drinkers, most guest hung out front of the place smoking, and half were toasted. Then the manager gave one of his cleaners a tall boy while he was working. Floor of the room had a burn where ??? meth cooking? or hot plate that turned over? Walls...

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Helpful?
Thank anguianoe
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that you did not enjoy your stay. We apologize that your room did not meet your expectations. We are scheduled for a full renovation which will improve our entire hotel. We expect a high level of professionalism from our staff,...

Reviewed 23 July 2014

Other than the friendly staff, cold A/C and a reasonably comfortable bed....I don't have anything good to say. Maybe it was just my bad luck but I was checked into a room that was dirty. The bed was made but the kitchen counter tops had crumbs on them, the kitchen sink had remnants of food, the bathroom counter top had...

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1Thank R C
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described in your room is unacceptable. Please accept my sincerest apologies. In response to your feedback, I will be reviewing cleanliness standards with my housekeeping staff to ensure that your experience is not repeated. Thank you very much for providing us...

Lakeland, Florida
Reviewed 13 July 2014

First of all the staff was nice and the coffee was good but aside from that this place was horrible!! We will never stay in the Extended America chain again, we paid for our entire stay (8 days) from the very start yet our room smelled musty, stains on carpet both in room and outside the door. The bed was...

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Helpful?
2Thank j6256
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We appreciate you taking the time to write a review of your stay with us. We are sorry to hear that your overall experience was not to our company's standards. We are in the process of scheduling a renovation of our hotel so that we can provide a better stay for our guests. We are currently scheduled for a carpet...

Jacksonville, Florida, United States
Reviewed 30 June 2014

Price was good through Expedia. Pet policy sucks. $25 per night per pet. I had two small dogs that coast me $50 plus tax and fees per night. Almost as much as what I paid for just me through Expedia. The room was old. The furnishings and appliances old. The carpet was stained and sticky. I didn't want to walk...

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Helpful?
Thank Allen S
Suwanee, Georgia
Reviewed 23 June 2014

The only good thing we could say was the price was very fair. But the room was in very bad shape with the lighting hanging from the ceiling the towel rack was bent and pulled out of the wall and the carpet was very stained. The shower curtain had a very molded smell and the bathroom floor was not clean...

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1Thank Coolplacesbykt
Pensacola, Florida
Reviewed 9 June 2014

We've been travelling quite a bit lately. We enjoyed our stay at this hotel. The bed was comfortable. The front desk people were very friendly. Everything was clean. No complaints! We will definately stay at Extended Stay again.

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1Thank jcnmama
chino valley, az
Reviewed 6 June 2014

Let me start off by saying that usually when I personally book a room (these were booked for us by someone else) I read all reviews. But I also take things said with a grain of salt. BUT PLEASE TAKE THE REVIEWS ON THIS HOTEL SERIOUS! When we first pulled up to the hotel we thought wow this is a...

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6Thank AzBeachbum
Hattiesburg, Mississippi
Reviewed 1 June 2014

We stayed for two nights and it was awful. The room smelled like wet dog and there was blood on the blanket on the bed. The bathroom was not very clean. I've seen truck stop bathrooms cleaner. We had no remote for the tv. The hall floors felt like they could fall through. The door to the outside on the...

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4Thank Kerriberry87
Destin, Florida
Reviewed 24 May 2014 via mobile

We booked the room in the morning over the phone. The gentlemen was very nice and we got the "last non smoking room" but once we arrived it was an entirely different story. We arrived at 11pm and staying one night to catch an early plane and there were drunk people having a party with music and a fire in...

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2Thank Reimer24
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize for the issues you experienced while staying at our hotel. Please know, as this hotel's manager, I am taking your comments very seriously and am working with the staff to improve our offerings. It is our goal to provide each of our guests with a great...

Jackson, Mississippi
Reviewed 18 May 2014

This was my worst experience of vacationing. The hotel was awful customer service was awful. I repeatedly ask for extra blankets and towels for my children never got it. Also there was no house keeping for the whole weekend. Front desk attendants act like they care until they get your money that's when they tell you all of the cons...

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Helpful?
Thank Lamarcus L
Manager_11525, Manager at Extended Stay America - Pensacola - University Mall, responded to this review

Hi Lamarcus, I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience with the staff was unprofessional during your stay. In response to your feedback, I am taking the extra time this week to remind and re-train our associates on our customer service standards to ensure they are delivering...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Pensacola - University Mall

Address: 809 Bloodworth Ln, Pensacola, FL 32504-6401
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: $95 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Pensacola - University Mall 2.5*
Number of rooms: 101
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Also Known As:
Extended Stayamerica Pensacola - University Mall Hotel Pensacola
Extended Stay America Pensacola
Extended Stay Pensacola
Pensacola Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Pensacola - University Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for a non-pet room far away from the pet rooms”
 of 5 bubbles jacquiline06, 24 Jul 2016 | Read review
“enjoyed 2nd floor”
 of 5 bubbles DHill3254, 10 Jun 2016 | Read review
“Higher floors are quieter”
 of 5 bubbles jacklN7624IT, 4 Mar 2016 | Read review
“Any room will do.”
 of 5 bubbles 724priscillam, 17 Feb 2016 | Read review
“elevator/stairs, 3 story building, lived on 2nd and 1st'/no complaints”
 of 5 bubbles DHill3254, 16 Feb 2016 | Read review
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