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Hilton Garden Inn Jacksonville / Ponte Vedra

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Hilton Garden Inn Jacksonville \/ Ponte Vedra
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699 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville / Ponte Vedra
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Showing 694: English reviews
Reviewed 18 July 2016

This place was fabulous. We were there for two nights. Stayed in one of the suites on the 6th floor. Staff was excellent. Nice pool area. There was a restaurant on site called Mulligans. Wonderful. Had breakfast and lunch there. Again fantastic staff. The Hilton Garden Inn was in a great location. Would definitely stay there again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 636guillermoc
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear 636guillermoc, Thank you very much for the 5-star TripAdvisor review. We appreciate you sharing your good opinion of us, and even more, we look forward to seeing you again.

Summerville, South Carolina
Reviewed 14 July 2016

The room was clean but had an unclean smell, as if the carpets needed to be clean or deodorized. My sister said it felt like something was biting her in her bed so I reported to front desk who in returned got in contact with the housekeeping supervisor and he immediately came in to inspect the bed, housekeeping removed everything...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank S.c. F
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear S.c. F, Thank you very much for your review. I'm pleased to read that our team jumped into action immediately and resolved your issue. We look forward to your return.

Marquette, United States
Reviewed 11 July 2016

I experienced something TERRIBLE and SHOCKING that I have never anywhere else. I was taking a shower during one of the nights of my stay at this hotel and barely having reached half way through the shower the water to my utter shock completely shut off !!! On calling the front desk about this situation, I was informed that they...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Navita P
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Navita P, Thank you for letting us know about the various issues you experienced while staying at our hotel. Feedback such as yours helps to ensure that other guests are not similarly disappointed. At Hilton Garden Inn, we make a Satisfaction Promise to you. "We promise to do whatever it takes to ensure you're satisfied, or you don't pay....

ponte vedra, United States
Reviewed 11 July 2016

Highly recommend Hilton Garden Inn in Ponte Vedra. Great location, wonderful staff, clean functional rooms. Great bar and pub food! Try the Rueben eggrolls!! Business Center easy access and convienent.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sharon S
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Sharon S, That's a great subject line! Thank you very much for highly recommending us to other travelers. We hope you'll visit again.

Brandon, Mississippi
Reviewed 10 July 2016 via mobile

This is a great HGI! The rates are normally reasonable but I caught them on the weekend of July 4th, so the rate had basically doubled! Ouch! The staff is friendly, the place is clean and the rooms are comfortable. There was an excess of noise in the morning but that was probably families with excited children leaving for the...

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Helpful?
Thank Travelerfrank79
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Travelerfrank79, "Great HGI!" "Great place to stay!" My favorite comments in your kind review. Thank you so very much for recommending us!

Merritt Island, Florida
Reviewed 10 July 2016

This is a great hotel near St. Augustine and Jacksonville in Ponte Vedra, Florida. Great golf, shopping, restaurants and the beach nearby. We were impressed with the service, the hotel and the room. We arrived early and were initially told we could not check in until 3:00. Since we were going to a party, that really meant we would not...

Review collected in partnership with Hilton Garden Inn
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Thank MoonMail
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear MoonMail, Love your opening remark, "this is a great hotel." Music to a hotelier's ears. Thank you so very much, for all your kind comments, but especially for mentioning Nicole by name. She has been known to move mountains for our guests.

Tallahassee, Florida
Reviewed 7 July 2016

Very nice rooms and friendly staff. Comfy beds. Convenient location to Ponte Vedra Beach, Sawgrass golf, restaurants,etc. Connected to Mulligan's Pub which is open for breakfast. Keurig coffeemaker in room.

Review collected in partnership with Hilton Garden Inn
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Thank Letha M
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Letha M, We sincerely appreciate your 5-star review on Trip Advisor. We're very glad that you enjoyed your stay and hope you'll come back.

Reviewed 5 July 2016

The staff at the hotel were very friendly. From the person that checked me in to the person that checked me out they were all smiles and very helpful. You don't find this kind of customer service at hotels very often anymore. The hotel is located right next to TPC Sawgrass and walking distance to Publix and CVS. Everything you...

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Helpful?
Thank Mariella S
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Mariella S, Thank you for your "Great Location and Staff" review. It is wonderful see our team's customer service commended. We're pleased you enjoyed the hotel, staff and location, and hope you'll return.

Tallahassee, Florida
Reviewed 3 July 2016 via mobile

The desk staff was very pleasant. The towels are nice. The beds are comfortable. It's all down hill after that. A friendly staff doesn't make up for poor basics. The room ventilation was not good and the room smelled very stale. The bathroom was not properly cleaned. Six inch long hairs in the shower (clearly not ours). The toilet is...

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Helpful?
Thank BQ53
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear BQ53, Thank you very much for bringing to our attention issues you experienced during your stay. Without such feedback, we cannot take action to ensure future guests are not similarly inconvenienced. We are very sorry you were not satisfied and have taken the necessary steps to honor the HGI Satisfaction Promise. "At Hilton Garden Inn, we promise to do...

Tallahassee, United States
Reviewed 1 July 2016

We stay at this holes two or three times a year. The staff had been there for over five years, which says volumes for the Hotel. The rooms are exceptionally clean. The staff are amazing. You can beach, golf, shop within 15 minutes.

Review collected in partnership with Hilton Garden Inn
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Thank Julia G
PVBManager, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review

Dear Julia G, Thank you very much for your great review, and for regularly choosing to stay with us. We look forward to your return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Address: 45 PGA Tour Blvd, Ponte Vedra Beach, FL 32082
Region: United States > Florida > Ponte Vedra Beach
Price Range: $178 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra
Hilton Garden Inn Jacksonville / Ponte Vedra Ponte Vedra Beach, Florida
Hotel Style:
#2 Business Hotel in Ponte Vedra Beach
#2 Family Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville / Ponte Vedra staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Jacksonville / Ponte Vedra staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked the top floor (6th floor). West side balconies are hot late in the day.”
 of 5 bubbles carlas51, 2 Mar 2017 | Read review
“The suites on the 6th floor are very nice. Some have a small balcony too.”
 of 5 bubbles huwparry22, 29 Jan 2017 | Read review
“King rooms have adjustable beds and each room has a Keurig machine.”
 of 5 bubbles MsReviewLady, 4 Jan 2017 | Read review
“Avoid the side of the building above Mulligan's Pub unless you want to be up all night due to noise from patrons”
 of 5 bubbles HeritageSoftail14843, 28 Oct 2016 | Read review
“All should be nice.”
 of 5 bubbles kennzeagle1, 20 Oct 2016 | Read review
5 of 5