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The owners of this hotel should be embarrassed that they have let this hotel go so far into disrepair. The laundry list of items that need attention is to long to mention. However the elevators do stand out. One of two elevators went down the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Port St. LucieResponded March 6, 2018
Thank you for sharing your thoughts and glad you stayed with us. We do the best we can to provide our guests with a worthwhile experience but I am sorry your recent stay went below expectations with the way things are especially the...More
Came to hotel at 1:45, no rooms available. Young lady who came out offered us a suite but one bed only. Hubby is disabled VET and has night terrors so has to have his own bed. Said we would come back. Showed back up at...More
Thank Alice A
Response from IHGService, Guest Relations Manager at Holiday Inn Port St. LucieResponded February 19, 2018
Hello Alice A,
Thank you for your stay and for taking the time to leave us the above feedback. I am sorry that the room and service received during your stay fell below expectations. I want your overall stays with us to be pleasant and...More
We got into our room and found it smelled of dog. When we inquired at the desk, they stated that the 2nd floor is indeed the pet floor. Floors 3 & 5 were booked so we were put in the ADA room on the first...More
Things started well; check in was pleasant & quick. I asked for a room near the elevator & got one; it was spacious & the bed comfortable.
Then I lifted up the plastic cups from on top of the ice bucket, & saw a huge...More
Booked through the members portion of the IHG website. I travel around 100,000 airmiles per year, mostly in the USA - I cannot believe this is an IHG standard hotel. I am looking for an alternative after just one night here, of a 5 night...More
Management response:Responded January 19, 2018
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PORT ST. LUCIE.
I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each...More
Relax, it's Holiday Inn - Port St. Lucie. Welcome to our hotel, conveniently located on US 1, in the heart of the Treasure Coast. We're in close proximity to Hutchinson Island beaches, New York Mets Spring …MoreTraining, St. Lucie Medical Center, restaurants, shopping at the Treasure Coast Mall, championship golf, water sports, deep-sea fishing, and local businesses in downtown Jensen Beach, Stuart, Palm City and Fort Pierce, which makes us the perfect choice for business or pleasure. The Holiday Inn Port St. Lucie is a full service, Green Lodging Certified and all interior corridor hotel in Port St. Lucie and features Gatwick's Restaurant & Lounge. Whether experiencing breakfast or dinner in our restaurant, a relaxing break in our lounge or dining in the comfort of your own room, you'll find that good taste surrounds you. Flexible function space at the Holiday Inn Port St. Lucie is ideal for business meetings and social events. Our creative and professional meeting and catering staff is available to assist with menu planning, entertainment, decorations and transportation. Relax in our beautiful free form heated pool with grotto waterfall and hot tub or get a workout in our fitness room. Your experience at our hotel begins with a warm greeting from our enthusiastic staff, here to provide you with the high level of service you deserve. We look forward to meeting you! Less
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