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Regency Inn & Suites

366 reviews
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Traveller (113)
Room & Suite (25)
Pool & Beach (22)
Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor7%
  • Terrible7%
Travellers talk about
“indoor pool”(45 reviews)
“across the street”(103 reviews)
“room was clean”(36 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Wheelchair Access
2.0 Star Hotel
All hotel details
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (366)Write a Review
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143
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143
62
28
26
Show reviews that mention
All reviewsindoor poolacross the streetroom was cleancontinental breakfastfishing piersalt life food shackbeach accessconvenience storerestaurants within walking distancesunset grillaugustine beachwould definitely stay here againold citymotelcerealmattressescoupon
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1 - 5 of 342 reviews
Reviewed 30 September 2017 via mobile

What happened to this place? We have stayed at this place before and came back because we have had good experiences staying there before. But this time it has been a nightmare. 5 nights We had booked via hotels.com. When we arrived our bookings were...More

Thank Henrik Mulvad M
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 4 October 2017

Dear Henrik, Thank you for your recent stay with us during your trip to Saint Augustine. We believe that superior customer service in a relaxing atmosphere is the cornerstone of our guest experience, so we are disappointed to hear that you felt you received anything...More

Reviewed 14 September 2017 via mobile

I have not stayed at the hotel. I have a reservation for Friday September 15 and Saturday September 16 2017. I have been calling for days to cancel my reservation but the phones are down. I have emailed multiple times but nobody responds.More

Thank lzyrvrd
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 19 September 2017

Due to Hurricane Irma, we had to close our facility. Our power and phone lines have since been restored. If you have not yet been in contact, please reach out to us directly so we can assist you with your situation. We apologize for the...More

Reviewed 9 September 2017 via mobile

Pretty good experience. Rooms were nice and clean Had a nice size tv The wifi sucked tho but its right across the road from the beaches and close to a lot seafood restaurants so it's very convenient if you have those things on your to...More

Thank Alo0525
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 13 September 2017

It was a pleasure having you stay with us and we thank you for taking the time to share your feedback. We're pleased that you enjoyed a good rest in your comfortable room, and the large TV made your stay even more wonderful. It's also...More

Reviewed 20 August 2017

Stayed for 5 nights in August. I Hotel is across road 3 mins walk to beach and even closer to restaurants. Breakfast is basic and could be improved with a little more choice , but adequate . Room was clean and ok , though wifi...More

Thank Dave H
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 25 August 2017

Dear Dave, It's always a pleasure to hear from our guests and we appreciate your kind words. Thank you for letting us know that our proximity to the beach and local dining options made your stay enjoyable. We're sorry to hear there were not enough...More

Reviewed 20 July 2017

Live bed bugs on 16 July 2017 room 106. I took the live bug to the front desk and they did not seem surprised. I might get a refund IF the fumigator finds an infestation...as if a live bug isn't evidence enough of a problem....More

Thank Annoymous_2000
Response from FrontDesk_GM, General Manager at Regency Inn & SuitesResponded 31 July 2017

We appreciate you notifying us of the issue you encountered during your stay. After we received your report of the pest in your room, we immediately reached out to our pest services to have your room, as well as all the adjoining rooms, fully inspected...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$91 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$91 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (113)
Room & Suite (25)
Pool & Beach (22)
Dining (4)
Hotel & Grounds (64)
Bathroom (9)
Questions & Answers
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amdfla
28 April 2017|
AnswerShow all 3 answers
Response from XNY | Reviewed this property |
There are many places to eat in the area - We suggest you pick up a Restaurant Times Book (with Coupons) at the Pier Tourist office - you can save some money that way and also check the ratings here - most of the people who... More
1
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hediallen
23 January 2016|
Answer
Response from hediallen |
I see that it is.
0
Votes
Room Tips
"Probably quieter rooms at back as restaurants have music in the evening ."
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"We've stayed on both sides of the building, upstairs and downstairs. Never had a bad room."
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"Wait until you can have one of the re-done rooms and bring your own breakfast."
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"Rooms do not face the beach, but its a short walk to the beach which is very nice!"
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