We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

World Golf Village Renaissance St. Augustine Resort

Save
Share
500 South Legacy Trail, St. Augustine, FL 32092
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
US$209
US$178
View deal
SAVE US$31
Hotels.com
Booking.com
US$209
US$178
View deal
SAVE US$31
Reserve now, pay at stay
Renaissance HotelsUS$178
Priceline
Prestigia.comUS$209
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (499)
Room & Suite (111)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 21-03-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from World Golf Village Renaissance St. Augustine Resort
Updated 21-03-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 85 hotels in St. Augustine
Location
Cleanliness
Service
Value
Explore everything that downtown St. Augustine, Florida has to offer! Renaissance World Golf Village Renaissance St. Augustine Resort offers a complimentary shuttle for individual guests to and from downtown St. Augustine (based on availability). our St. Augustine resort offers fresh, well appointed accommodations featuring 37 inch flat-panel televisions, sparkling new bathrooms and furnishings, high-speed wireless Internet access, spacious work areas, wet bars and refrigerators among many modern luxuries. Meet in the largest combination hotel and convention center between Orlando and Atlanta. Within 15 minutes of the resort enjoy 108 holes of championship golf, including the Slammer and Squire, located just steps from your guest room.
Read more
Room & Suite (111)111
Full view
Property amenities
Valet parking
Wifi
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Golf course
Mini golf
Billiards
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Massage
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Safe
Sofa
Telephone
Iron
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!
1193Reviews16Q+A100Room tips
Traveller rating
  • 489
  • 351
  • 177
  • 102
  • 74
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
LSurrett wrote a review Jun. 8
Knoxville, Tennessee47 contributions7 helpful votes
Stayed 2 nights for a conference at the end of May as part of a larger vacation in St. Augustine. Given the fact that all business right now are suffering lack of staffing, this location did an amazing job. They did not let that cause too much interruption in services - the bar/restaurant still served drinks and food, just in to-go containers (no dishwasher). Caddyshacks was great and very busy. The best part was on our last day, my husband had meetings until the afternoon and our flight out of JAX was at 5:30. The front desk let us keep our room until 3pm so I could hang out at the pool - that meant so much that they went out of their way to be helpful and accommodating. Our room was fine - no issues with it at all or the A/C. The only negative issue was hotel-wide, on our first day the plumbing was shut off for a few hours due to an issue. These things happen and not even the management can help that. Please adjust your expectations until things are back to normal.
Read more
Date of stay: May 2021
Rooms
Cleanliness
Service
Helpful
Share
Response from Hotel Management, Owner at World Golf Village Renaissance St. Augustine Resort
Responded 1 week ago
Dear LSurrett, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel and all that it has to offer. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure I hope you will choose to stay with us again. Best, Stephen Boudreau General Manager
Read more
MJ J wrote a review Jun. 3
Wilmington, North Carolina4 contributions3 helpful votes
The hotel may have gotten 4 stars from my husband and myself but 5 stars go to Jody, the Concierge, at the hotel. What a delightful, professional woman. She was so helpful in answering all our questions and helping us arrange a tour of the World Golf Hall of Fame. The hotel is lucky to have her as an employee!
Read more
Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Hotel Management, Owner at World Golf Village Renaissance St. Augustine Resort
Responded 1 week ago
Dear MJ J, I am glad that you had a five-star experience at our hotel and that Jody made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Stephen Boudreau General Manager
Read more
Tom W wrote a review Jun. 1
Tarpon Springs, Florida968 contributions118 helpful votes
+1
This place needs to work and focus on detail and the customer. When we checked in, I asked for a pillow case for my pillow to be provided. They said they'd need to have house keeping deliver to our room. Not one, but both check in staff members asked me my room number (keep in mind that they just were checking me in). They said they have one sent up to the room. Got to the room, unpacked and turned the ac down. Left for the afternoon and returned in the evening. The room felt warm and smelled like moisture/mildew. No pillow case. I called down and asked the front desk for my pillow case. The same guy (Brandon) who'd I'd spoken to earlier upon check in, and who assured he they'd send up a pillow case, acted like this was new. Asked me how many and the size. I said I just needed a pillow case. Housekeeping showed up and gave me one. That night, we woke up all night sweating. The ac simply wasn't cooling the room. The next morning we were bright and early due to the warm room and went to pool (btw...there was a bandaid floating in the pool and the hot tub was filled with palm tree droppings). We were out there until around noon and returned to the room. The cleaning cart which we past on our hallway never cleaned our room. I called down and asked if they are cleaning rooms or not during Covid-19 and was told only upon request. I said we'd like our room cleaned. Brandon asked at what time the next morning and I said 11am. All was set. We left for the day but later that evening returned again to a hot room. We didn't want another sleepless night. I called and asked for fresh towels (again room hadn't been cleaned that day) and if there was a secret to the ac unit because it had been 36 hours and still hot in the room. The response by Brandon "not unless y'all are pushing the buttons ans messing with it. It should work." At this point we were trying to not take everything so serious and to, ya know...relax a bit. I asked him to send maintenance up. Dennis from maintenance came to the room and as soon as I opened the door he said that you'd have to turn the thermostat all the way down and it should work. I informed him that we had for the past 2 days and nothing. I asked if it could be frozen up, he said no just turn down. It was and didn't work. I asked him to actually look at it. He took it apart and behold...immediately found a broken component in the unit. He rigged it so we'd have some cold air on our stay and we were happy with that. The air turned colder immediately while he was there. Dennis obviously cared. The next morning we woke up and went to the pool. We returned well after the stated 11am cleaning and again... no cleaning happened. I called down requesting towels (to shower after the pool) and asked again why our room hadn't been clean. I was told that we'd have to request it. I told the lady we had yesterday and Brandon was supposed to put us on the list for this morning at 11am. Her response "well he didn't. " I said..."sorry, he was supposed to." She asked if we're leaving for the day and I said yes. She promised the room would be clean between 1-3pm. She said she'd send in the request personally. We returned at 8pm. Dirty room. We called down and Brandon answered and said if we wanted our room cleaned, we'd just need to ask and it would be added to the list for the next day. We reminded him that this was the 3rd call on cleaning and the 2nd with him. Everything time he has/she has, failed to get our room cleaned. He asked if we'd just like some towels. Nope...we wanted our room cleaned 1x during a 4 day stay. He said he'd "try. " I went out to the pool so that the housekeeping could clean our room. My friend stayed behind. Housekeeping showed up and lectured him that "you should have called and requested to be put on the list for the morning. " He reiterated that this has been done 4x now. The housekeeper asked if we'd like some towels. Friend said no...freshen our room please. He asked what needed to be cleaned...he told him "ya know..clean our room...towels...beds...replace toiletries. " He then again tried to lecture my friend to just call and have room put on cleaning list and no problem. He offered coupons for the breakfast the next day. My friend politely declined as we wouldn't need the breakfast. Meanwhile, while I was at the pool there was a pool party, which was full of and run by a Tae Know Do school who had been running around the conference center all weekend. Loud techno music and games. Loud intercom speaker. I found a chair by the pool and the cleaning of our room was to be occurring...and the entire pool, hot tub, and sun baiting area was completely trashed with beer bottles, half full cups, wine cans, beer cans, beer buckets and straws...trash everywhere (see pictures). A woman came out to refill the towels and I told her "shouldn't someone be working this pool party to clean up? There's trash everywhere. " she told me she'd tell someone. 2 hours later still no one cleaned the area. To have a hosting pool party with ZERO staff to ensure the area is kept clean, is crazy to me. A stressful 2 hours while they cleaned our room (at our insistance). When we got back I took a shower. I grabbed a hand towel to wash my face from the freshly replaced towels...this "clean towel " with covered with dirt and makeup (see picture). It took multiple requests to get a pillow case. 4 calls and a lecture from housekeeping to get our room cleaned. Cleaned with replaced dirty Towels. 2 days of no AC because the unit was broken. And sitting through an obnoxiously Loud pool party complete with trash everywhere and overflown trash cans and garbage. Upon check out we politely asked to take to a manager and asked to have a conversation away from the desk as to be polite and not let other guests hear these things. She refunded a partial refund, which is why this isn't a 1 star review. I should have read the reviews on here before booking as it's clear that our experience, isn't unique. I'd not go back to this location. I feel that they're using Covid-19 staffing limitations and policies as an excuse to not clean rooms or common areas, nor to hold staff responsible for extremely standard and simple request. Look at the pictures...this location doesn't care about your comfort. Especially at a time when everything is reopening and hotels are charging more than ever for standard nightly rooms. This place needs a complete turnaround.
Read more
Date of stay: May 2021Trip type: Travelled with friends
Room Tip: Don't stay here
See more room tips
Helpful
Share
Response from Hotel Management, Owner at World Golf Village Renaissance St. Augustine Resort
Responded 2 weeks ago
Dear TarponTom7, I'm very sorry that we disappointed you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Best, Stephen Boudreau General Manager
Read more
Jojo M wrote a review May 2021
3 contributions
I just checked in. I was hoping to order room service because it's late and I need to feed my 2 year old. I've called every single button on the phone (delighted to serve, restaurant, room service, navigator, bell captain, and 0) and literally no answer. I then called the main hotel line from my cell and tried to get someone and it sounds like someone picks up and hangs up. Soooo...simply put, no service. Check-in was nice, but you need extra pillows? Fuggetaboutit! Also, the room is dingy and stained and definitely not up to Renaissance standards. Don't come here for a special trip.
Read more
Date of stay: May 2021Trip type: Travelled with family
Helpful
Share
Response from Hotel Management, Owner at World Golf Village Renaissance St. Augustine Resort
Responded 3 weeks ago
Dear S7676RUjojom, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and responsive service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Stephen Boudreau General Manager
Read more
Chrisy R wrote a review May 2021
Punta Gorda, Florida256 contributions51 helpful votes
I booked a one bedroom suite, golf course view, balcony on 7th floor or higher. i was good at front desk, “ we don’t have any left.” Was given a 3rd floor non golf course view room. i made this reservation over a month ago. how do you just not honor it AND charge me full price for the room i booked while i receive the room i didn’t ask for? Seems a bit fraudulent.
Read more
Date of stay: May 2021Trip type: Travelled with friends
Helpful
Share
Response from Hotel Management, Owner at World Golf Village Renaissance St. Augustine Resort
Responded 4 weeks ago
Dear carelitz, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room location you were assigned. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Stephen Boudreau General Manager
Read more
Previous
123456
PRICE RANGE
US$143 - US$235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance world golf village hotel saint augustine, renaissance saint augustine, saint augustine renaissance
FORMERLY KNOWN AS
The Renaissance World Golf Village Resort
LOCATION
United StatesFloridaSt. Augustine
NUMBER OF ROOMS
301
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about World Golf Village Renaissance St. Augustine Resort
Which popular attractions are close to World Golf Village Renaissance St. Augustine Resort?
Nearby attractions include St. Augustine Wild Reserve (6.1 km), World Golf Hall of Fame & Museum (0.2 km), and World Golf Hall of Fame IMAX Theater (0.2 km).
What are some of the property amenities at World Golf Village Renaissance St. Augustine Resort?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at World Golf Village Renaissance St. Augustine Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at World Golf Village Renaissance St. Augustine Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at World Golf Village Renaissance St. Augustine Resort?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to World Golf Village Renaissance St. Augustine Resort?
Conveniently located restaurants include St. Mary's Seafood and More, Murray Bros. Caddyshack, and Caddyshack.
Are there opportunities to exercise at World Golf Village Renaissance St. Augustine Resort?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Are any cleaning services offered at World Golf Village Renaissance St. Augustine Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at World Golf Village Renaissance St. Augustine Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does World Golf Village Renaissance St. Augustine Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to World Golf Village Renaissance St. Augustine Resort?
Many travellers enjoy visiting Fort Mose Historic State Park (15.3 km).